Finding Help on the Web
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Finding Help on the Web
File Transfer Protocol (FTP) is the simplest way to transfer web page files from your computer to the Charter web server for anyone to view.
Laptop Computers The Web offers a wide range of resources that are available to help you with Windows 98. Windows 98 has built-in links to some of these resources. To display these links, click Start, and choose Programs, Accessories, Welcome to Windows. You will see links to numerous resources, including Microsoft's Web site and Microsoft Technical Support.
Using the Microsoft Support Page
File Transfer Protocol (FTP) is the simplest way to transfer web page files from your computer to the Charter web server for anyone to view.
Laptop Computer If you have an Internet browser installed, you can connect to the Windows Support Web page shown in Figure 4.7. Click the Support Online hyperlink to display the Microsoft Technical Support page shown in Figure 4.8. From this page, you can search for support or answers by product and by keyword. This page also displays tabs that link you to frequently asked questions, phone numbers, and support options. If you want to go there directly in your browser, enter the uniform resource locator (URL) for MicrosoftSupport page at http://www.microsoft.com/support.
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Desktop Computer Figure 4.7 Microsoft's Support page contains links to help, tips, and troubleshooting for Microsoft products.
Notebooks Figure 4.8 From the Microsoft Technical Support page, you can search for support or answers by product and by keyword.
Lenovo Within the Windows Support page, you will find many hyperlinks to helpful resources. Some of the most valuable resources are covered in the other sections of this book.
Hard Drive → To find out more about Internet Explorer, see "What Is Internet Explorer 5.0?," and "Navigating Internet Explorer," .
Looking for FAQs
Travelstar Many bulletin boards and Web sites maintain lists of frequently asked questions (FAQs) about the site's topic. In most cases involving generic problems, you should look through the FAQ lists on Microsoft's Support page before you do a search through the Knowledge Base. To access Windows FAQs from the Support page, go to the main support page at http://www.microsoft.com/support and click the Frequently Asked Questions link. A page similar to Figure 4.9 appears. Select the product and topic you want and then click the Find button.
Gateway Figure 4.9 A FAQ list contains answers to the site's most common questions.
Reporting Problems to Online Support Engineers
Laptop Parts Sometimes, you try and try only to finally realize that you're not getting closer to solving the computer problem you face. That's when it's time to call in the professionals. For a fee, you can submit a technical problem to Microsoft's technical support engineers. To do so, go to the Microsoft Support Web page and click the Phone Numbers and Support options. Follow the instructions to register for online support. Microsoft gives no-charge support for 90 days. After that period, you can subscribe to fee-based support options.
Software When you initiate a support call with a Microsoft technical support person, make sure to ask for an incident number. That number serves as a reference just in case the problem wasn't resolved. If you have to call back to further discuss the problem, the incident number allows the Microsoft technician to pick up the issue where you left off. Be careful to never "close" a support incident until you are fully satisfied that the issue has been resolved.
Consulting the Hardware Compatibility List
Hard Drives If you have difficulty getting Windows 98 to recognize or properly run a hardware device, you will probably want to examine the Hardware Compatibility List (HCL). It contains a list of computer systems and peripherals that have been tested by the Microsoft Windows Hardware Quality Labs. To see this list, access the Microsoft Support Web page and select Windows 98 from the My Search Is About list. In the I Want to Search For box, type Hardware Compatibility List. Then, click the Find button to access a page containing hardware compatibility information.
Electronics Some devices and their drivers on the HCL are more compatible than others. By "more compatible" I mean they are easier to install either through Plug and Play (page xxx) or manually. A good rule of thumb when you are deciding on a hardware purchase is to ask around to find others who are running similar devices and components; get their opinions on what works and how well. It isn't always a good idea to be on the "bleeding edge of technology," but you can safely and wisely stay with the most recent tried-and-true hardware on the "leading edge."
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