Oracle Announces New Operational Dashboards for Oracles
PeopleSoft Enterprise CRM
First CRM Applications on Oracle Fusion Middleware Provide
Enhanced Capabilities to Monitor, Analyze and Act on
Business Information with Oracle
Business Activity
Monitoring
ORACLE OPENWORLD, SAN FRANCISCO -- 20-SEP-2005 Oracle today
announced Oracle's PeopleSoft Enterprise CRM Operational
Dashboards, the first Oracle(r) applications released on Oracle
Fusion Middleware and further evidence of Oracle's ongoing
commitment to the PeopleSoft Enterprise customer base. Leveraging
Oracle Business Activity Monitoring (BAM), PeopleSoft CRM
Operational Dashboards provide personalized dashboards that will
enable operational managers to continuously monitor performance
against the goals of the enterprise, analyze exceptions and take
corrective action for immediate impact. PeopleSoft CRM Operational
Dashboards deliver on Oracle's strategy to help companies achieve
greater business insight by embedding actionable intelligence
within transaction system.
This upcoming release includes five new CRM dashboards for sales,
service, order capture, help desks for Information Technology (IT)
and help desks for human resources. Using Oracle BAM, each
dashboard provides pre-defined key metrics, analysis and actions
directly to front-line managers to help them execute informed and
proactive business decisions, without having to rely on the IT
department to run reports or query customer information. The result
is relevant, real-time and actionable business insight that helps
increase revenue, improve efficiency and reduce costs in the
enterprise.
Laptop Battery "Users are struggling to find a solution that provides them
business insight into the events and metrics that are most
meaningful for their line of business," said Research Director at
Gartner, Gareth Herschel. "Business managers need to quickly
respond to shifts in business trends and resource issues as they
occur - not days or weeks later. The next generation of analytic
applications will enable managers to effectively monitor
performance, analyze issues, and take action for immediate
impact."
Availability PeopleSoft CRM Operational Dashboards are scheduled to be generally available by end of calendar year 2005. About Oracle Oracle ( ORCL) is the world's largest enterprise software company. For rmation about Oracle, please visit our Web site at www.oracle.com
Thinkpad Provide Accurate and Timely Decisions
Front-line managers need information to make decisions on the fly,
but traditionally do not have access to relevant information
without the help of IT, decreasing data timeliness and increasing
the IT backlog. With PeopleSoft CRM Operational Dashboards,
business managers can easily define and modify their own dashboard
pages to monitor key business activities with real-time operational
insight across multiple CRM systems. From a standard Web browser,
they can access and monitor sales, marketing and service
performance with rich data visualizations, drill-down on
performance metrics for transactional details and leverage
seamless, real-time integration into CRM applications to turn
analysis into action. For example:
Oracle reported that it earned $798 million, or 15 cents a share, in the second quarter. That represented a 2% decrease from $815 million, or 16 cents, in the same period last year. Thanks in large part to Oracle's $10.3 billion acquisition of PeopleSoft, Oracle's revenue for the period ending September 30 rose 19% to $3.29 billion. Even though earnings were below expectations, removing the charge offs form the PeopleSoft acquisition would have put Oracle's earnings at 19 cents. The news of its results Friday marked the third consecutive quarter in a row that Oracle hit its forecast. But in a conference call Oracle told analysts that would it once again report 19 cents a share in earnings, which is a penny below analysts forecasts.
Microsoft * Oracle's PeopleSoft Enterprise Sales Dashboard provides
real-time visibility into revenue attainment, pipeline status and
sales-team performance that will allow sales managers to optimize
time allocation based on the value of the account, identify revenue
shortfalls and proactively manage pipeline for increased
attainment;
* Oracle's PeopleSoft Enterprise Order Capture Dashboard monitors
order status, revenue quotas and order throughput to help companies
identify orders in progress, eliminate bottlenecks and proactively
manage revenue streams; and,
* Oracle's PeopleSoft Enterprise Service Dashboard, HelpDesk
Dashboard and HelpDesk for Human Resources Dashboard, track
up-to-the-second case and e-mail throughput, service-level
adherence and agent and group caseload levels, allowing companies
to increase call-center productivity and optimize for customer
satisfaction and resource utilization.
This upcoming release includes five new CRM dashboards for sales, service, order capture, help desks for Information Technology (IT) and help desks for human resources. Using Oracle BAM, defined key metrics, line managers to help them execute informed and proactive business decisions, without having to rely on the IT department to run reports or query customer information. The result is relevant, time and actionable business insight that helps increase revenue, improve efficiency and reduce costs in the enterprise.
Laptop Computers "With this new offering of PeopleSoft CRM Operational Dashboards
powered by Oracle BAM, you have a proven architecture that supports
enterprise-level users with unmatched performance and scalability,"
said Vice President, Applications Strategy at Oracle, Barbry
McGann. "Business managers will have an invaluable tool to reduce
cost of ownership and make informed decisions more quickly."
By using SYSTRAN, Oracle.com users will be able to rapidly and accurately translate texts and Web pages in the language of their choice by connecting to premier translation technologies. SYSTRAN today announced that its technology is available as a "portlet" on the new Oracle.com site. This breakthrough feature will allow Oracle.com users to reach out and collaborate more effectively and quickly with customers, partners and employees worldwide.
Laptop Computer Reduce Cost of Ownership with Proven Architecture
Business managers using PeopleSoft CRM Operational Dashboards can
reduce cost of ownership with a proven architecture that supports
enterprise-level users with superior usability, performance and
scalability - critical elements that business managers need to make
more informed, faster and effective operational decisions.
PeopleSoft CRM Operational Dashboards are delivered via the Oracle
BAM platform that provides a rich, dynamic and completely
thin-client interface for viewing, defining and managing real-time
operational dashboards. Unlike traditional query-based analytic
applications, the event-driven architecture of Oracle BAM, enables
dashboard deployments to thousands of users with more efficient
utilization of the hardware
investment and ensures dashboard
users view real-time operational information.
Just as you would use the SqlDataSource control to connect to Microsoft's SQL Server, you can also use this same control to connect to other databases that might be contained within your enterprise. level database is one of Oracle's databases, such as the Oracle 10g database.
Desktop Computer Only Oracle is delivering an integrated BAM strategy across its
applications and technology platform. Included with each
operational dashboard is a full set of Oracle BAM tools for
modifying or extending the underlying data-access maps, data models
and metrics for Operational Dashboards.
Notebooks Availability
PeopleSoft CRM Operational Dashboards are scheduled to be
generally available by end of calendar year 2005.
Lenovo About Oracle
Oracle (NASDAQ: ORCL) is the world's largest enterprise software
company. For more information about Oracle, please visit our Web
site at www.oracle.com
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