IBM Computer, Laptops and Servers

You must have Windows 98 Second Edition installed, or you need to have updated your installation of Windows 98 using the Windows Update website. You must also install the driver for your DiskGO HD before you connect it to the computer. 2) Are there any special handling instructions I need to follow when I use my DiskGO HD laptop battery

Never remove the device if the light is flashing. This means data is being accessed on the DiskGO HD and removing it can cause data corruption, loss, or loss of functionality. Be sure to properly eject the device before removing it from the system. In the Mac OS, drag the desktop item to the trash just like a CD or floppy. In Windows XP or 2000, use the Safe Removal icon located in the system tray, and be sure that any windows that are open and displaying data on the device are closed before you shut it down. Windows 98SE and ME users can unplug the device only when the light is not flashing. thinkpad

3) My DiskGO HD works fine at home, but when I take it to work, my computer does not recognize it. How can I get it to recognize

If your work computer is connected to a network, it is probably being recognized. Use of mapped network drives may be the problem. Network drive letter mapping will override Windows built-in drive lettering for removable devices. This is a common occurrence in Windows XP and may happen win Windows 2000 as well. This is easily resolved. With the DiskGO plugged into the computer, go to Control Panel/Administrative Tools/Computer Management/Disk Management. This tool will show you information about all of the volumes on your computer. One of the volumes will be your DiskGO. Simply right-click on that volume, and choose Change Drive Letter and Path from the menu. Choose one of the available drive letters from the drop-down list which will appear. Now you should be able to see both partitions of the DiskGO in My Computer . microsoft

4) I get a low power warning when I plug my DiskGO HD into a USB port on my keyboard or hub. What s wrong

Our DiskGO HD requires powered USB ports. Most keyboards and USB hubs operate from power supplied by the USB ports to which they are connected; this may not leave enough power for the DiskGO HD to operate properly. Connecting both power connectors of the DiskGO HD to both USB ports on the computer should allow it to power up properly. Occasionally, the front USB ports on some new computers are unpowered. If so, connecting instead to the ports on the back of the computer will usually solve the issue. laptop computers

5) Why don t you have drivers for NT 4.0

Unfortunately, Microsoft does not support USB mass storage devices in NT 4.0. There are some third party mass storage device drivers available on the Internet, but we do not support them or the use of any DiskGO HD device in a NT 4.0 environment. 6) Can I use my DiskGO HD on both PC and Mac Yes. You will have to make sure the DiskGO is formatted using a PC format (we feel FAT32 is best). We have found that formatting the device using a PC is best when using it between platforms. Formatting it for MS-DOS on a Macintosh has been known to cause problems for some customers. laptop computer

7) How is my DiskGO HD formatted when it arrives

Your DiskGO HD is formatted as FAT32 when it leaves our facilities. This format is recognizable by both Mac and Windows operating systems. 8) Why do I get an Error -50 on my Mac when trying to transfer files to the DiskGO HD This error is due to the differences in file naming rules in the Mac OS and FAT32 files systems. See section b of #9 below for more information on this issue. desktop computer

9) What are the recommended file formats I should use when I format my drive

a) If you are a PC user and your source drive, where you intend to copy files from, is NTFS file format, AND you do not intend to use your DiskGO drive in a Macintosh environment, we recommend formatting the DiskGO drive with NTFS file format before you begin copying files to it. If the DiskGO drive is left in the FAT32 file format, you may encounter problems regarding individual file size limitations as NTFS allows files larger than 4GB and FAT32 does not. notebooks

b) If you intend to use your DiskGO drive in both Macintosh OS and PC environments, it is important to note that the Mac OS file formats and the PC-based FAT32 file format, which is on the DiskGO drive by default, have different rules regarding file names. Mac OS allows special characters such as *, $, ()...etc. whereas FAT32 does not. When attempting to copy files from your Mac that contain these types of characters, you may encounter an Error -50 message. To continue to access the DiskGO drive in PC environments, you must leave it s file format as FAT32. Therefore the only resolution for the Error -50 will be to rename the offending file names without the special characters. lenovo

Note: For clarification of backup application, this drive is intended for use as a storage device for redundant copies of important files. It is not recommended to keep only a single copy of any important file on this drive or any other. It is always safer to have more than one copy of any important file and for those copies to reside on separate physical disks. Please remember when formatting your drive, all data will be lost and you should back up any files necessary before continuing. hard drive

10) Why can I not transfer any files larger than 4GB onto my drive

Your DiskGO tm HD is formatted as FAT32 when it leaves our facilities. FAT32 does not allow files greater than 4GB in size. If you would like to transfer files of that size onto your DiskGO HD, you will need to format your drive using the NTFS file system. Company Products Partners travelstar

External Hard Drive Support

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External Hard Drive + Card Reader Support

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firewire 800 hard drive

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Support 1 inch mini hard drive DiskGO 2.5 Ultra Portable Hard Drive DiskGO 3.5 Network Hard Drive DiskGO 3.5 Backup Portable Hard Drive DiskGO 2.5 Backup Portable Hard Drive Portable Hard Drive

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DiskGO 2.5 Ultra Portable Hard Drive Company Products Partners Support Installation Manuals Flash Drives - EDGE Technical Support EDGE Tech Corp - Product Rebates Rebate information from EDGE Tech Corp. Download latest rebate forms, find answers to common rebate questions, and submit a question about a rebate. rebate, rebates, download, form, help, faq, frequently asked questions

Select from the links below to: Download Rebate Forms download rebate coupons gateway

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Rebated Help Information find rebate help information

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Submit Rebate Question email rebate question Company Products Partners Support Installation Manuals One survey per month will receive a $50 EDGE Gift Certificate.

Customer Name: Your Name: Title: Email: Phone Number: About: Return Merchandise Authorization (RMA)# or Call ID (if known): EDGE Customer Support Technician who assisted you (if known): You have recently contacted our Customer Service Department for assistance with an issue. In order to better serve you, we respectfully request your feedback through this questionnaire. laptop parts

EDGE Tech Corp s objectives include Customer Satisfaction, Integrity, Teamwork, Quality, Efficiency, and Continual Improvement. Your feedback helps us to better support these objectives and you. 1. How well did the EDGE technician meet your needs (Please explain any answers in the latter two response categories in Section 4 below.) a. If your contact was by phone, how easy was it to reach a representative and get a response Surpassed My Expectation software

Met My Expectation Below Expectation Far Below Expectation b. How would you rate the technical skills and knowledge of the technician(s) who handled your issue Surpassed My Expectation c. How would you rate our customer service skills, e.g., attitude, sensitivity to your problem Surpassed My Expectation d. Was your issue resolved (and, if applicable, replacement product received) in a timely manner Yes No hard drives

2. How well did Edge Tech Corp meet your overall needs a. How was your customer service experience in general Surpassed My Expectation b. How was EDGE product packaging Surpassed My Expectation c. How was our overall performance on your issue Surpassed My Expectation 3. Based upon your experience, in the future would you recommend EDGE Tech Corp to others Yes No Undecided 4. Do you have comments or suggestions on how we can improve our products and/or customer service experience electronics

5. May we provide periodic information to you via email about EDGE s newest products and services

Yes No Company Products Partners Support Installation Manuals Frequently Asked Questions Troubleshooting Tips Downloads Support Request Form canon

Please complete the form below:

Requests received Monday through Friday by 11 am Central Time, will be dealt with the same business day in most cases. Your Name:* Company Name: Address: City: State: Zip: Phone:* Fax: Email:* Type of Help Needed:* Configuration Help Installation Help Troubleshooting Product Information Other Place of Purchase:* Description of Part:* desktop pc

Example: 128MB DIMM Include EDGE Part number if known. Also, if your part has a white sticker with a five digit number (usually beginning with P ) include that number also. Device or computer in which our product was installed:* Example: Compaq Presario 1100 Description of Issue* May we provide periodic information to you by e-mail about EDGE s newest products and services Yes No * Required Fields desktop computers

Technical Terminology Glossary - EDGE Find the technical definition of memory and memory related terms and abbreviations. technical, memory, definition, terminology, glossary, terms

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Technical Terms Glossary (AGP)-ACCELERATED GRAPHICS PORT

High speed graphics. Data shifts directly from the graphics controller and the computer memory, bypassing the cache in video memory. ACCESS TIME The average time period, for RAM, between a query for information and its completed access. AMRAY Equipment used to gauge crucial information from an area on a semiconductor component at various levels of operations through the use of a Scanning Electron Microscope(SEM). repair

ANSI-(AMERICAN NATIONAL STANDARDS INSTITUTE)

The United States organization responsible for setting information technology standards. ARRAY This is a large rectangular area in the center of a semiconductor component where memory is stored. Memory is stored in cells at each intersection of columns and rows, each of which holds a bit. ASCII(American Standard Code for Information Interchange) data recovery

A method of encoding text as binary values. The ASCII system requires nearly 256 combinations of 8-bit binary numbers to support every possible keystroke from the keyboard. ASIC-(APPLICATION-SPECIFIC INTEGRATED CIRCUIT) These chips are created for a specific application rather than common use. Integrated-circuit chips are typically used in video boards and modems. ASYNCHRONOUS cisco

A process involving numerous tasks being performed independently in a system. ATA-(AT ATTACHMENT) A specification that integrates the drive control electronics interface. AT refers to the IBM PC/AT personal computer and its bus architecture. AUTO PRECHARGE A DRAM feature that enables the circuitry in a memory chip to automatically close a page at the end of a request from the processor for a single block of data. keyboard

BACKSIDE BUS(BSB)

BSB is the path in which data flows between the computer processing unit and the level 2 cache. Bandwidth The capacity to move data on an electronic line such as a bus or a channel. In short, the amount of data moved relative to a specific time frame. It is expressed in bits, bytes, or Hertz (cycles) per second. Bank (logical memory bank) monitor

A collection of memory slots in a computer which work together as a single unit. A bank cannot be partially filled and must be filled with like modules (same size, speed and type). BANK SCHEMA A procedure in which memory configuration is diagramed. Independent sockets are represented by rows and banks are illustrated by columns. BASE RAMBUS The beginning of Rambus technology, shipped first in 1995. desktop

BEDO-(BURST EDO)

Similar to EDO DRAM, Burst EDO cycles are assembled in bursts of four. Bus speeds of Burst EDO range from 40mhz to FPM or EDO DRAM. Binary A method of encoding numbers as a series of bits. The binary number system, also referred to as base 2, uses combinations of only two digits- 1 and 0. BIOS-(BASIC INPUT/OUTPUT SYSTEM A set of low level RAMBUS that allow a computer s application programs and operating systems to read characters from the keyboard, output characters to printers, and interact with the hardware in other ways. infosys

Bit

A binary digit- the smallest unit of information a computer system can process. It can have a value of only 1 or 0 (off or on). Single bits are too small to be of much use and are usually classified in groups such as bytes of binary words. BLOCK A block is a physical unit of data in a logical record that is expressed in bytes. BLOCK DIAGRAM A diagram of the system dealing with important functions and interconnections between them. refurbished laptops

Brand-on-Brand Memory

(See original memory). BUFFER Shared information from devices operating at different speeds are held in the buffer. This buffer enables a device to function without delays from other mechanisms. BUFFERED MEMORY A module that houses buffers, which are used to help control the signals the memory chips receive. In addition, they allow the module to include more memory chips. Buffered and non-buffered memory cannot be combined. wipro

BURN-IN

Using a high voltage and temperature to test an integrated circuit. This procedure will find those chips that tend to fail early during actual use. Chips that pass tend to have a longer life expectancy than required for regular use. BURST EDO RAM EDO Memory that processes four memory addresses in one burst. Speeds of the Bus may range from 50mhz to 66mhz. BURST MODE lap top

A high speed transmission of a series of addresses that occur when the processor asks for a single address. Bus The central communication avenue in a PCs system board. If normally consists of a set of parallel wires or signal traces that connect the CPU, the memory, all input/output devices, and peripherals. Bus cycle A single transaction between system memory and the CPU. refurbished

Byte

A unit of information made up of 8 bits. The byte is the key component of computer processing; most computer component specifications are measured in bytes or multiples thereof (such as kilobytes or megabytes). Cache A type of memory which is used to store frequently used instructions and data. Cache memories are used to increase the performance of computing systems by holding these frequently used instructions and data closer (in a speed-related context) to their final destination. memory

CAPACITANCE

The characteristic of a circuit element that enables it to store an electrical charge. CAS LATENCY The ratio between column access time and clock cycle time. CAS-(COLUMN ADDRESS STROBE) A memory chip signal that connects the column address of a specific location in a row-column configuration. CE The international symbol on all electrical equipment stating that it was certified per EN50082-2 (immunity) and EM5501A (emissions). intel

CHECK BITS

Additional data bits that a module supplies to support ECC. CHIP-SCALE PACKAGE Thin chip package in which electrical connections are usually through a ball grid array. Used in RDRAM and flash memory. CHIPSET The computer processing unit is supported by the chipset, a set of microchips which contain several controllers, determining how data travels between components and the processor. as400

CHMOS

Complementary High-density Metal Oxide Semiconductor. CISC-(COMPLEX INSTRUCTION SET COMPUTING A design logic in which chips combine multi-step instructions into one command. CISC is usually associated with microprocessors. CLOCK RATE The number of pulses discharged by a computer s clock in a one second interval. In a synchronous computer, clock rate establishes the time period in which logical or arithmetic gating occurs. averatec

COB-(CHIP ON BOARD)

A technique or system in which semiconductor dice are connected to a PC board with bonded wires or solder balls. COLUMN A portion of the memory array whereby information is stored at the junction of a column and a row. COMPACT FLASH Removable storage cards that are efficient in terms of weight, size, and durability. In addition, they utilize small amounts of voltage and retain information when the power is off. Often used in digital cameras, printers, and handheld computers. hardware

Composite Memory

A term used by Apple Computer to describe modules which use many low-density memory (4 Megabit) chips. CONCURRENT RAMBUS The second generation of Rambus technology. CONTROLLER A major component of a computer that interprets and performs program commands. COPLANARITY In terms of a semiconductor package, coplanarity refers to the condition of leads between two parallel planes. dual xeon

CPU

Central Processing Unit. The brains of a computer system. A CPU is an integrated circuit which processes the bulk of the data and software instructions in a computer system. It is commonly referred to as the processor in a computer system. CRC-(CYCLICAL REDUNDANCY CHECK) A mathematical method to discover errors involving long runs of information with a greater degree of accuracy. storage

Credit Card Memory

A type of memory module (much like a PCMCIA card) named for its size. Credit card modules are commonly used in notebooks and other portable computing devices. CRIMM-(CONTINUITY RIMM) Direct Rambus memory in which the module does not contain any memory chips. Used to fill unused RIMM sockets to allow for an uninterrupted pathway for a signal. DAMPING seagate

The deterioration of oscillations as a result of the resistance in resonant circuits. DATA OUT The pathway that transmits the information from the RAM. DATE CODE A mark placed on PCBs and DRAM indicating the date that the product was manufactured. DDR (Double Data Rate) or SDRAM II The next generation of SDRAM. DDR is based on the same design as SDRAM, but its speed capabilities are enhanced. DDR allows data to be read on both the rising and the falling edge of the clock cycle, delivering twice the bandwidth of standard SDRAMs. DDR, in effect, doubles memory speed without increasing the clock frequency. computer sales

DIE

Die refers to one unpackaged part of thousands of tiny electronic parts forming the internal circuitry of a semiconductor component. It is also known as an integrated circuit or chip. DIE PICK-UP TOOL The tool on the machine that picks up the semiconductor component or part and places it on the leadframe. DIE SIZE Die size is the physical measurements of the die. computer hardware

DIELECTRIC

Components used in semiconductor processing that, when voltage is applied, conduct no current. Examples of dielectrics include silicon dioxide and silicon nitride. DIELECTRIC DEPOSITION When a layer of deposited oxide is applied to separate (isolate) two metals in a double-level metal process. Must be accomplished in a way that prevents hillock formation on the top level. printers

DIMM

Dual In-Line Memory Module. A type of memory with contacts along one edge of a printed circuit board. A DIMM is much like a SIMM except the contacts on either side of a DIMM are not electrically connected like they are on a SIMM (pin 1 on the back and pin 1 on the front do not make the same connection). See also: memory module, SIMM. DIP (Dual In-line Package) technology

A form of DRAM component packaging. DIPS are installed either in sockets or permanently soldered into a hole extending into the surface of the printed circuit board. DIRECT ADDRESS A memory address contained as part of the instruction. DIRECT MEMORY ACCESS A computer characteristic that enables peripheral systems to access memory for read and write operations, yet not affect the central processor of a computer. mainframe

DIRECT RAMBUS

Rambus technology s third generation, which offers a completely new DRAM architecture for high-performance PCs. DISTRIBUTED PROCESSING A process which frees the CPU of the details of block transfers by utilizing intelligent input/output controllers and direct memory access. DRAM Dynamic Random Access Memory. The most common form of primary storage used in computer systems. This type of memory must be refreshed periodically to maintain the stored data (hence the term dynamic). The data in DRAM is lost when the power is removed from the circuit: therefore, the data in DRAM must be moved to a secondary storage device such as a hard drive floppy drive. samsung

DRIVER BOARD

A PCB that transmits signals between the interface board of the oven and the DUT board. For each oven slot, there is a corresponding driver board situated in the rear of the oven. DRY PACK A method for preparing product to be shipped. It involves placing product, a clay desiccant, and an HIC (humidity indicator card) into a vacuum-sealed moisture vapor barrier bag. computer repair

DUAL INDEPENDENT BUS

Intel-developed technology that can access the processor through a front and backside bus. This allows for an expanded bandwidth. DUAL-BANKED A memory module having two banks. DUT-(DEVICE UNDER TEST) Device under test, or also known as UUT (unit under test). DYNAMIC A form of RAM that requires data to be refreshed due to a change in the memory s electric charge, caused by the diminishing of the charge in the memory. used computers

EAROM

Electrically Alterable Read-Only Memory ECC memory Error Correction Code memory. An advanced form of parity memory which is used in some server-class computers. ECC memory can detect multiple bit errors (which halt the system or notifies the user before crashing) and can also correct single bit errors without stalling the computer. EDO A DRAM design that allows for quicker access to memory as compared to Fast Page memory. network

EDO DRAM

Extended Data Output DRAM. EDO RAM is a new DRAM technology which is faster than industry-standard fast page mode DRAM. EDO memory devices shorten the read cycle between memory and the CPU which can result in about a 10% increase in memory access speed over standard fast-page mode DRAM. ENCAPSULATION The procedure in which protective cured-plastic is applied to components. digital cameras

EOB

End of Buffer EOS (ECC on SIMM) A data-integrity checking technology that features ECC data-integrity checking built onto a SIMM. EPROM-ERASABLE PROGRAMMABLE READ-ONLY MEMORY Erasable, programmable, read only memory chips generally consisting of UV permeable quartz windows. ESD-ELECTROSTATIC DISCHARGE A discharge of electricity that is harmful to computer memory components. desktops

ESDRAM-ENHANCED SYNCHRONOUS DRAM

More efficient than SDRAM in terms of speed, power consumption and cost. ETHERNET A high speed network that links users together and provides file sharing and communication capabilities. EVEN PARITY A type of data integrity checking where the parity bit checks for an even number of 1 s. FAILURE RATE cognos

The rate at which components fail, usually expressed as percent per 1, 000, 000. FALL OUT Failed material from the component manufacturing process. FAST-PAGE MODE A common form of DRAM. data access technology. DRAM is accessed by dividing the memory into pages. To find stored information, the computer finds the proper page first and then looks for the information it needs. Fast-page mode DRAM allows the computer to obtain data in half of the time as long as the data being sought is on the same page as previous data. hosting

FAT-FILE ALLOCATION TABLE

Organizational system used by DOS for files stored on hard, floppy, and other disk media. FBGA A ball grid array package consisting of a fine pitch ball set up located on the package s underside. FIT Failure in time. FLAG A status bit that indicates the condition of the processing unit. FLASH MEMORY netfinity

See compact flash. FLIPFLOP Two stable states of a circuit that can be interchanged. They are the storage components in most SRAMs. FORM FACTOR The physical qualities used to describe computer memory hardware. Examples include size and configuration. FPU- Floating Point Unit An integrated circuit which is specifically designed for processing floating point numbers. An FPU is used to supplement the processing capabilities of a CPU and is commonly required for CAD and other graphics-intensive applications. An FPU is also referred to as a math co-processor. internet

FREQUENCY CONVERTER

A device that can transfer the frequency of an alternating current, regardless of the voltage or phase changes. FRONTSIDE BUS Frontside Bus is the data pathway that runs between a computers CPU and main memory. FTP- FILE TRANSFER PROTOCOL A set of guidelines that enable computers to communicate with each other during file transfers. These rules are used when downloading files to your computer from another computer across the internet. cheap computer

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