Interwoven's Support Site Named One of the Top 10 Providers of
Online Customer Assistance for Second Consecutive Year
Website Developed with Interwoven's Own Industry-Leading ECM
Technology Wins Prestigious Award from Association of Support
Professionals
SUNNYVALE, Calif - May 23, 2005 - Interwoven, Inc. (Nasdaq: IWOV),
provider of Enterprise Content Management (ECM)
solutions for
business, today announced that it has been named one of the top ten
providers of online customer assistance for the second consecutive
year, beating applicants from across the U.S., Canada, and the U.K.
Chosen by an expert panel of judges assembled by the Association of
Support Professionals (ASP) during its annual "Ten Best Web Support
Sites" competition, Interwoven was praised for its exemplary
excellence in online service and support.
The ASP is a professional association of more than 1,000 support
managers in PC and enterprise software companies.
Laptop Battery The significance of the award is compounded by the fact that
Interwoven's support site was developed using Interwoven's own ECM
technology, and continues to be maintained and updated via
Interwoven technology. Currently, more than 3,200 enterprises of
all sizes, including BT, Ford, General Motors, and Motorola use
Interwoven ECM solutions to help them deliver improved customer
service, increase productivity, and enhance relationships with
partners and suppliers.
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Thinkpad One example of a customer benefiting from Interwoven's
comprehensive online support site is the American Hospital
Association. "Interwoven's support site has proved to be a very
useful resource for us at the American Hospital Association to ramp
up on new Interwoven technologies and quickly fix any problems we
encounter," said John Kepler, senior systems analyst, IS&T, the
American Hospital Association. "Any time we need to ask a question
or seek advice, the Interwoven online support site provides us with
fast, around-the-clock access to a wealth of easy-to-use resources
and expertise. We congratulate Interwoven on winning this ASP award
and couldn't agree more with their recognition."
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Microsoft To encourage better online customer service, the ASP annually
honors companies that successfully overcome challenges inherent in
Web-based support. Other Ten Best Support Site winners this year
include BEA Systems, Cisco, Cognos, and Microsoft. Award winners
were selected by a panel of judges with expertise in Web support
design and implementation, using a scoring system based on 25
separate performance criteria covering the following areas:
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Overall usability, design and navigation;
*
Knowledgebase and search implementation;
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Interactive features; and
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Personalization
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Laptop Computer "Customer support is a vital component of the ECM products and
solutions we deliver," said Steve Martello, senior vice president
of client services at Interwoven. "We're committed to helping our
customers achieve the greatest possible results from using
Interwoven ECM technology, including empowering them with
self-service tools and best-in-class support. Receiving such
recognition from the ASP reinforces that Interwoven's efforts in
the area of customer service continue to pay off for our
customers."
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Desktop Computer The ten winning sites will be profiled in a report that the ASP
will publish this July, including screen shots of key features,
site performance benchmarks and a detailed look at Web support
metrics.
The Interwoven support site is located at
https://support.interwoven.com/
About ASP
Notebooks The ASP is a professional association made up of more than 1,000
support managers in PC and enterprise software companies. More
information about the ASP and its Ten Best Web Support Sites awards
may be found on the ASP website at http://www.asponline.com.
About Interwoven
Interwoven, Inc., provider of Enterprise Content Management
solutions for business, enables organizations to unify people,
content and processes to minimize business risk, accelerate
time-to-value and sustain lower total cost of ownership. Interwoven
delivers deep industry-specific solutions which reduce business
process cycle time from initial collaboration through design,
production, sales, marketing, legal review, IT and service.
Interwoven leads the industry with a service-oriented architecture
today and easy-to-use, best-in-class components and solutions.
Today, approximately 3,200 enterprises, law firms and professional
services organizations worldwide are Interwoven customers including
British Telecom, Ford, Freshfields Bruckhaus Deringer, General
Motors, Jones Day, Motorola and Yamaha. Interwoven is headquartered
in Sunnyvale, Calif., with offices around the world. For more
information visit www.interwoven.com.
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