Symantec and BMC Software Offer Two Real-Time Integrated
Security and Service Management Solutions
Symantec DeepSight Alert Services and Symantec Incident Manager
Integrate With Remedy Help Desk and Action Request System To Offer
Complete Enterprise Security Solutions and Extend the Value of
Business Service Management
CUPERTINO, Calif. & HOUSTON--(BUSINESS WIRE)--June 15,
2004--Symantec (Nasdaq:SYMC) and BMC Software (NYSE:BMC)--
Laptop Battery Symantec Corp. (Nasdaq:SYMC), the world leader in information
security, and BMC Software, Inc. (NYSE:BMC), a leader in enterprise
management solutions, today announced that two Symantec enterprise
security products, Symantec DeepSight Alert Services 6.0 and
Symantec Incident Manager 3.0, have integrated offerings with BMC
Software's Remedy Help Desk and Action Request System (AR System).
Building on the Business Service Management (BSM) Foundation
Partnership announced between Symantec and BMC Software in October
2003, these solutions enable enterprise customers to conduct
faster, more succinct communication between their internal IT and
security teams, resulting in quicker response and resolution to
security incidents and vulnerabilities. Integrating Symantec's
information security management with BSM, allows customers to
minimize the impact on the performance, health and availability of
critical business services.
"Vulnerability mitigation and security incident response is
complex and resource intensive because it requires coordination
across administration, operations and support organizations," said
Mark Nicolett, vice president at Gartner Research. "The integration
of security information into enterprise workflow systems can help
to synchronize response and remediation efforts among IT support
and security staff."
"It's great to see our work with BMC Software's Remedy Help Desk and Action Request System come to fruition with two strong, integrated security solutions that help enterprises ensure compliance with security policies and track security events from start to finish, " said Stephen Cullen, senior vice president, Security Products and Solutions at Symantec. " breed IT and security solutions to our mutual enterprise customers."
Thinkpad Symantec DeepSight Alert Services provides a comprehensive early
warning service to deliver timely and actionable security alerts
based on the world's largest database of vulnerabilities and
malicious code. DeepSight Alert Services 6.0 offers an add-on
option to integrate alert information into environments using
Remedy Help Desk or custom AR System applications. This integrated
offering allows administrators to leverage security alert
information to prioritize tasks according to their critical
business value. DeepSight Alert Services sends personalized,
relevant alerts, with detailed mitigation strategies directly to
customers' familiar Remedy Help Desk or AR System environment for
faster response to critical threats. Organizational security
efforts are tracked using Remedy's service desk tickets and
reporting capabilities, allowing customers to measure their
security policies and track their regulatory compliance.
In tandem with Symantec, we can provide a vast range of Anti virus software along with network storage management, internet security and utilities and software licensing
Microsoft Symantec Incident Manager correlates security events in real
time across disparate security technologies and network tiers to
identify, prioritize and coordinate the resolution of security
incidents. With the new Symantec Relay for Remedy Help Desk, the
first two-way connection for security management and Remedy
(developed in partnership with BMC Software), the recently released
Symantec Incident Manager 3.0 works with Remedy Help Desk and AR
System to facilitate faster, clearer communication between IT and
security teams. The Symantec Relay for Remedy Help Desk enables
Symantec Incident Manager to generate service desk tickets that
include detailed remediation guidance without requiring the
administrator to switch applications to manually enter ticket
detail. Remedy can then send remediation updates to Symantec
Incident Manager, allowing the security team to track remediation
progress. By simplifying the interaction between the teams,
enterprises save valuable time by increasing the speed of response
to security incidents.
6 When you place orders or access your account information we offer the use of a secure server and the software on the server encrypts all information you input before it is sent to us. bit Secure Server Layer architecture (dependent on browser support) and Thawte digital certificates. Worldpay security solution has been endorsed by leading banks. We also follow strict security procedures in the storage and disclosure of information to prevent unauthorised access. We may occasionally request proof of identity before we are able to disclose sensitive information to you.
Laptop Computers "It's great to see our work with BMC Software's Remedy Help Desk
and Action Request System come to fruition with two strong,
integrated security solutions that help enterprises ensure
compliance with security policies and track security events from
start to finish," said Stephen Cullen, senior vice president,
Security Products and Solutions at Symantec. "This relationship
allows both Symantec and BMC to extend their reach to a broader
customer base by bringing best-of-breed IT and security solutions
to our mutual enterprise customers."
The company experienced tremendous growth causing the performance of the company email servers to get bogged down as email boxes grew, so ACN chose Veritas Enterprise Vault software from Symantec. Along with Veritas NetBackup from Symantec, it provides lifecycle management not only for email, based information. Among other benefits, Enterprise Vault has extended the life of ACN email server, avoiding an outlay of $20, 000 for an additional server and Exchange software licenses.
Laptop Computer "These integrations between Symantec security management
solutions and Remedy IT service management allow our mutual
customers to automate the creation of help desk tickets from the
rich, security content supplied from Symantec's personalized
security alert and incident management offerings," said Harold
Goldberg, vice president of worldwide marketing and business
strategy for the Remedy business unit of BMC Software. "By creating
a closer alignment between security and IT operations personnel,
customers will be able to integrate information security management
into their broader BSM deployment, enabling them to accelerate
their response to security information, minimize the impact of
security vulnerabilities and incidents, and achieve a greater level
of business continuity."
— Cloudmark, Inc., the authority in messaging security, announced an agreement today with Message Partners, a leading provider of email security software, that enables it to participate in a global agreement with IBM whereby Message Partners' flagship Message Processing Platform (MPP) can be resold as part of an integrated platform solution on IBM System p™ products for small to midsized businesses, along with an option for Cloudmark's Authority™ engine, abuse solution that blocks spam, carrying emails at the gateway.
Desktop Computer Symantec is a BMC Software Global Alliance Partner and Business
Service Management Foundation Partner, and BMC Software is a
Symantec Strategic Alliance Partner -- the highest alliance levels
for both companies.
Notebooks Availability
Lenovo Symantec DeepSight Alert Services Content Manager is available
now. For more information, please visit
http://enterprisesecurity.symantec.com. The Remedy Help Desk
integration is sold as an option in Symantec DeepSight Alert
Services Content Manager.
Hard Drive Symantec Incident Manager 3.0 is available through select
Symantec value-added systems integrators and certified partners.
The Symantec Relay for Remedy Help Desk is currently available and
sold as a separate module to Symantec Incident Manager.
Travelstar Organizations can be connected with Symantec resellers or
distributors in their
areas by visiting the Symantec
Solution Provider locator at
http://www.symantec.com/partners/partners_frames.html.
Gateway About Symantec DeepSight Alert Services
Laptop Parts Symantec DeepSight Alert Services is a comprehensive early
warning service that delivers timely and actionable security alerts
based on the world's largest database of vulnerabilities and
malicious code. Symantec analysts monitor vulnerabilities in more
than 18,000 technologies, operating systems, and application
product versions from 2,200 vendors, and automatically deliver
timely security notifications worldwide. By providing detailed
notification of potential threats as they're identified, the
service delivers actionable information to help users mitigate
vulnerabilities before they can be exploited and helps maximize IT
resources.
Software About Symantec Incident Manager 3.0
Hard Drives Symantec Incident Manager correlates security events in real
time across disparate security technologies and network tiers to
identify, prioritize and coordinate the resolution of security
incidents. It provides complete tracking throughout the incident
lifecycle, including two-way communication with Help Desk systems
and security teams to coordinate remediation. This enables
enterprises to respond rapidly to potential security breaches,
thereby reducing risk, controlling costs, and maintaining business
continuity.
Electronics About Business Service Management
Canon Business Service Management (BSM) enables customers to manage
what matters at a business service level, and execute IT strategies
with precision. BMC Software's BSM solutions map existing systems,
networks, applications and support services to the higher-level
business services that organizations depend on. With BMC Software's
BSM solutions, customers can prioritize IT
investments, resolve problems,
streamline workflows and measure value based on the direct
impact that IT has on business operations.
Desktop Pc About Remedy, a BMC Software company
Desktop Computers Remedy, a BMC Software company, delivers Service Management
software solutions that enable organizations to align internal and
external service and support processes to business goals. More than
10,000 customers worldwide, from small and medium businesses to
global enterprises, have chosen Remedy software to automate their
support processes, improve service levels, manage assets, and lower
costs. Remedy's highly flexible, best-practice applications enable
enterprise-wide Business Service Management, and allow customers to
easily adapt to unique and changing requirements.
Think Pad Remedy customers include 75 percent of Fortune 100 companies and
60 percent of Global Fortune 500 companies. Remedy customers
worldwide have employed solutions developed throughout the
company's 14 years of product evolution and investment. Locate
additional company and product information at www.remedy.com.
Repair About BMC Software
Data Recovery BMC Software, Inc. (NYSE:BMC), is a leading provider of
enterprise management solutions that empower companies to manage IT
from a business perspective. Delivering Business Service
Management, BMC Software solutions span enterprise systems,
applications, databases and service management. Founded in 1980,
BMC Software has offices worldwide and fiscal 2004 revenues of more
than $1.4 billion. For more information about BMC Software, visit
www.bmc.com.
Cisco About Symantec
Keyboard Symantec is the global leader in information security providing
a broad range of software, appliances and services designed to help
individuals, small and mid-sized businesses, and large enterprises
secure and manage their IT infrastructure. Symantec's Norton brand
of products is the worldwide leader in consumer security and
problem-solving solutions. Headquartered in Cupertino, Calif.,
Symantec has operations in more than 35 countries. More information
is available at http://www.symantec.com.
Monitor NOTE TO EDITORS: If you would like additional information on
Symantec Corporation and its products, please view the Symantec
Press Center at http://www.symantec.com/PressCenter/ on Symantec's
Web site. All prices noted are in US dollars and are valid only in
the United States.
Desktop Symantec and the Symantec logo are trademarks or registered
trademarks, in the United States and certain other countries, of
Symantec Corporation. BMC Software, the BMC Software logos, and all
other BMC Software product or service names including Remedy,
Action Request System, and AR System are registered trademarks or
trademarks of BMC Software, Inc. Additional company and product
names may be trademarks or registered trademarks of the individual
companies and are respectfully acknowledged.
Infosys Contacts
Refurbished Laptops
Symantec Corporation
Jackie Bartoletti, 310-449-4918
jackie_bartoletti@symantec.com
or
Connect Public Relations for Symantec
Sherri Walkenhorst, 801-373-7888
sherriw@connectpr.com
or
BMC Software
Eric Krueger, 713-918-2153
eric_krueger@bmc.com
[ Comment, Edit or Article Submission ]
