Inflow Launches New Version of FlowTrack Customer Portal
Latest Portal Release Provides New Interactive Features to Inflow Customers
DENVER--(BUSINESS WIRE)--June 15, 2004--Today, Inflow, a leading provider of outsourced technology services, announced it has released a new version of its customer portal, FlowTrack(TM) 6.0 BOSS (Business Operational Support System). This new portal, available on www.inflow.com, is the foundation for several new customer-requested services, such as Inflow's iServerCare(TM) Server Management System, and also provides customers with several new & enhanced interactive features.
The portal contains the same customer information (such as network reports & activity logs) as was available prior to the release, but offers additional features such as:
-- User role administration: Customers now have the ability to assign specific portal privileges, such as read/write permissions for various functions and reports within the portal. This new functionality provides customers with increased security control and specialized views for their convenience.
-- Interactive ticketing and case management: Customers are now able to view open/closed tickets and submit general service requests to Inflow for action, allowing for better productivity and management of customers' applications/environments. Examples of service requests include server re-boot requests, IDC access list changes, or other operational support requests. These changes can all now be done online to save customers time and increase tracking capabilities.
"With our new portal release, we are pleased to offer our customers enhanced functionality & features to save them time and help them to increase productivity," said Joel Daly, COO for Inflow. "We are continually reviewing our technologies to ensure they meet our customers' evolving needs and we will update them as needed to keep them in line with the industry's portal/automation tools."
For questions on the new portal release, please call 877-2INFLOW or contact your local Inflow Internet Data Center (IDC). A listing of Inflow IDCs can be found on www.inflow.com.
About Inflow, Inc.
Inflow, Inc. was founded in 1997 and is headquartered in Denver, Colorado. Inflow is an ISO 9001:2000 certified provider currently serving more than 930 customers from its network of 13 data centers across the United States. Leveraging its expertise in application, network and datacenter management, the company is able to deliver the most reliable, secure, scalable and cost-effective outsourcing solutions available. Core services are offered within Inflow's three primary lines of business: Application & Infrastructure Management, Business Continuance / Disaster Recovery, and IT Professional Services. Inflow's solutions help customers increase revenues, decrease costs and enhance productivity.
For additional information and IDC locations, please visit www.inflow.com or call 877-321-2464.
Contacts
Inflow
Jill Farrand, 720-932-5813
jfarrand@inflow.com
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