Geek Squad Issues Tips to Combat Worm Attacks As Sasser Outbreak Grows
MINNEAPOLIS--(BUSINESS WIRE)--May 5, 2004--The latest worm attack on U.S. citizens, the Sasser worm, continues to wreak havoc on PCs at home and work alike. The Geek Squad has issued preventative measures for the civilian population.
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Background
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Speed Internet Customer, Adelphia would like to make you aware of the latest viruses. W32.Sasser.B.Worm Virus (May 3, 2004) The W32.Sasser.B.Worm attempts to exploit the LSASS vulnerability described in 011, chosen IP addresses for vulnerable systems. The worm allows for the remote execution of code on the infected machine and permits for a remote party to completely control the infected machine. This worm is currently listed as a HIGH RISK due to its current rate of spread.
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Software security firms are updating their systems and warning computer users about the symptoms of Sasser. Yet, for many computer users, it's already too late to update or install new security software in their PCs.
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- No job is too big, no crisis too small; from installing networks and removing computer viruses to upgrading hardware and software.
- Geek Squad Agents are on the road nationwide, plus you'll find Geek Squad precincts in every Best Buy store.
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Geek Squad, a 24-hour computer support task force, has experienced increased hotline calls from customers around the country. In addition, Geek Squad has seen a jump in in-home service activity and in-store services at Best Buy stores ever since the worm began spreading last weekend.
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"Our call volume and service calls have been at much higher levels since last Saturday," said Robert Stephens, Chief Inspector of the Geek Squad. "We're doing all we can to keep up and help protect our customers or rid their computers of this nemesis. This virus spreads very rapidly. The good news is that it's easily repaired."
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Operating systems that are affected by the Sasser worm include: Windows XP, Windows 2000, Windows NT and Windows Server 2003. The Sasser worm has developed additional variants, including Sasser.B, Sasser.C and Sasser.D.
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Viruses are very small programs that have no other purpose than to spread themselves to as many computers as possible. Worms can spread from computer to computer without the help of humans. They can cause software damage and data loss, but there are preventative vaccines.
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While not every virus will erase your files on your hard drive, they should still be taken very seriously. With the rapid growth of the Internet, viruses are spreading even more rapidly. Viruses also are becoming more and more deadly. There are already thousands of different viruses and new ones emerge every week.
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The Sasser worm doesn't appear to have a payload or cause any actual damage to infected systems. The only problems reported so far have been system restarts and a decrease in system performance of infected machines. When removed correctly and quickly, the damage done to an infected machine is negligible. Future variants may not be so nice, but for the time being it seems that Sasser just wants to spread.
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Preventative Maintenance Tips
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-- Make sure that all computers have anti-virus software installed.
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-- Update your virus definition files from the manufacturer's website at least once a month, preferably once a week. This typically takes less than an hour, especially with a broadband connection.
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-- Most viruses are spread via floppy disk and e-mail attachments - scan these before you allow them on your computer.
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-- Install Critical updates when they become available. Most modern operating systems (Windows ME/2000/XP; Mac OS 9&X) include some automatic check for updates. Windows machines will even download them automatically.
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Geek Squad Can Help
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If you think you have been overrun by the Sasser worm or for more information on this and other viruses, visit www.geeksquad.com. Geek Squad services are available for house calls and through Best Buy stores in the New York/New Jersey area; Chicago; Minneapolis; Los Angeles; Phoenix; San Francisco; Washington, D.C.; Kansas City; Detroit; St. Louis; Milwaukee; Pittsburgh; Hartford; Providence; Columbus, Ohio; and Grand Rapids, Mich. Call 1-800 GEEK SQUAD (800-433-5778) to schedule an on-site visit by a Geek Squad agent. Geek Squad also can install software on your computer that automatically updates itself to stop viruses before they get to your computer.
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About The Geek Squad
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The Geek Squad is a 24 Hour Computer Support Task Force. With our focus solely on computer and network support, we offer flat-rate pricing for carry-in, on-site or emergency service for everything from setups and installs to upgrades. Be it Windows or Macintosh, hardware and/or software, we've got you covered. Whether your laptop is dead, your network is down, your hard drive is crashed, your printer won't print, or you just need to get onto the Internet, we can help you. We provide our services wherever and whenever you need them - 24 hours a day, 7 days a week.
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Contacts
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Best Buy Co., Inc., Minneapolis
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Kevin Cockett, 612-291-6122
Kevin.cockett@bestbuy.com
