Vignette Powers Customer Self-Service Applications for Leading
Global Organizations
Companies and Public Entities Provide Online Service With
Vignette's Integrated Suite of Best-of-Breed Products
Laptop Battery AUSTIN, Texas--(BUSINESS WIRE)--Aug. 16, 2004-- Vignette Corp.
(Nasdaq:VIGN) today announced that leading organizations worldwide
such as The County of Santa Clara, The State of Michigan, Caixa
Galicia, Casa del Libro, Turkcell and many others are rapidly
rolling out customer service initiatives with Vignette(R) content
management, portal, integration and collaboration technology. By
providing personalized access to information 24 hours a day,
Vignette solutions are dramatically affecting the way organizations
interact with their customers, while minimizing costs, facilitating
self service, speeding issue resolution, automating business
processes and creating cross-sell and up-sell opportunities.
In today's "always-on" world, customers have come to expect the
convenience, efficiency and accessibility of real-time online
service. Where online access to general information once sufficed,
customers now demand robust services, such as online bill-paying,
access to review and edit account information, and online order
placement and tracking. Vignette's solutions help organizations
meet these expanding expectations, enhancing current customer
satisfaction and attracting new customers.
year career at IBM, a global information technology company where he was a member of IBM senior leadership team. There he held multiple roles, from overseeing the company worldwide competitive and server sales to leading sales, services, marketing and channel operations for IBM software business in Asia Pacific. During this time he resided in Tokyo, Japan.
Thinkpad Customer service is particularly competitive in the financial
industry, and Vignette has worked with leading global
banking and financial services
companies to offer customers a single view of their personal
banking accounts, mortgages, home loans, small-business loans, and
credit and loan applications; streamline management of existing
checking and saving accounts; convert banking customers to
investment customers; and facilitate management of co-branded
products by affiliate card networks. In addition, government
entities such as The County of Santa Clara and The State of
Michigan also have found success with Vignette's customer
self-service solutions, reorganizing site content into life-event
navigation tools, automating processes that previously required
extensive human support, and offering core services online such as
license renewal and adoption prescreening.
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Microsoft "Two of the most popular features we have on the University of
California San Diego's staff portal are self-service in
nature: an online staff directory
and a search tool for staff job salary ranges," said Rick
VanderKnyff, manager of the University of California San Diego's
staff portal project. "As we move into the next generation of
Vignette solutions, Vignette Application Portal and Vignette
Content Management, we'll start to address the student audience
with a whole range of self-service applications, from Web
registration to online class schedules."
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Laptop Computers "Web self-service is becoming a part of larger self-service
suites (multichannel) and, eventually, customer interaction hubs,"
said Esteban Kolsky, research director for Gartner, in a March 2004
report. "From stand-alone, point solutions that were the norm just
two to three years ago, vendors today provide solutions that can
not only be used in the Web channel, but also can be leveraged into
other channels."
Dell is the world's leading computer systems company. The company designs, builds and customizes products and services to satisfy a range of customer requirements. From the server, storage and Premier Services needs of the largest global corporations, to those of consumers at home. Dell does business directly with customers, one at a time. And Dell does it better than anyone on the planet. standard technology.
Laptop Computer Vignette's content management, enterprise document and records
management, and collaboration and portal solutions can be deployed
in a modular fashion to assemble customer
applications within the heterogeneous environments common in
today's enterprises, reducing costs associated with Web development
and management of business processes. Built purely upon a
foundation of industry standards and open technologies, the
Vignette V7 suite allows customers to select easily integrated
modules to build custom Web applications and lay a solid foundation
for future growth. Support for a wide array of standards, the tight
integration of suite components and prebuilt enterprise integration
adapters enable customers to rapidly build on existing deployments
with additional components from any vendor, including Vignette.
Vignette's open architecture is designed to leverage existing
applications and information to power robust, content-rich
self-service applications and further reduce total costs of
customer service.
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Desktop Computer "Since our inception, we've been helping organizations
communicate more effectively with various audiences, and have
always placed a high priority on facilitating efficient customer
interaction," said David Shirk, senior vice president of products,
strategy and worldwide marketing at Vignette. "Portal,
collaboration, enterprise content management, document and records
management, and services build on companies' existing content
stores to enhance customer service. Existing customers are adding
innovative self-service applications to existing Vignette-based
deployments, while new customers are rolling out original
customer-facing sites to address enterprise or department-level
needs."
Notebooks Availability
Lenovo More information about Vignette's customer self-service
solutions or its enterprise content management, collaboration,
imaging, document and records management, content integration, and
portal capabilities can be found by visiting
http://www.vignette.com/ or calling (888) 608-9900.
Hard Drive About Vignette
Travelstar Vignette's software and expertise help organizations harness the
power of information and the Web for measurable improvements in
business efficiency. As the efficiency experts, Vignette
(Nasdaq:VIGN) helps organizations increase productivity, reduce
costs, improve user experiences and manage risk. Vignette's
intranet, extranet and Internet solutions incorporate portal,
integration, enterprise content management and collaboration
capabilities that can rapidly deliver unique advantages through an
open, scalable and adaptable architecture that integrates with
legacy systems. Vignette is headquartered in Austin, Texas, with
local operations worldwide. Visit http://www.vignette.com/ to see
how Vignette customers achieve measurable improvements in business
efficiency and to find out why more companies prefer Vignette.
Gateway FORWARD-LOOKING STATEMENTS
Laptop Parts The statements contained in this press release that are not
purely historical are forward-looking statements including
statements regarding the Company's expectations, beliefs, hopes,
intentions or strategies regarding the future. Forward-looking
statements include statements regarding Vignette's products, future
sales, market growth and competition. All forward-looking
statements included in this press release are based upon
information available to the Company as of the date hereof, and the
Company assumes no obligation to update any such forward-looking
statement. Actual results could differ materially from the
Company's current expectations. Factors that could cause or
contribute to such differences include, but are not limited to,
Future Losses, Limited Operating History, Fluctuation of Quarterly
Revenues and Operating Results, Acquisition Integration,
Competition, Dependence on a Small Number of Large Orders, Lengthy
Sales Cycle and Product Implementation, Market Awareness of Our
Product, Rapid Changes in Technology and New Products, and other
factors and risks discussed in the Company's reports filed from
time to time with the Securities and Exchange Commission.
Software Vignette, the V Logo, e:fficiency, and e:fficiency experts are
trademarks or registered trademarks of Vignette Corp. in the United
States and other countries.
Hard Drives All other names are the trademarks or registered trademarks of
their respective companies.
Electronics NOTE TO EDITORS: In the terms "e:fficiency" and "e:fficiency
experts," the "f's" are italicized. The font was changed for
transmission purposes only.
Canon Contacts
Desktop Pc
Vignette Corp., Austin
Jim Hahn, 512-741-4871
jim.hahn@vignette.com
or
Waggener Edstrom
Meredith Aughtry, 512-527-7027
mereditha@wagged.com
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