Keynote to Launch Industry's First Credit Card Web Transaction
Performance Index
Laptop Battery SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 16, 2004-- Keynote
Systems (Nasdaq:KEYN), The Internet Performance Authority(R),
expanded its index coverage of the financial services industry
today with the announcement of the world's first e-business
transaction index for the credit card industry. "The Keynote Credit
Card Web Transaction Performance Index," will benchmark the
transaction speed and reliability of leading credit card Web sites
as experienced by real users around the country. As consumers
increasingly head to the Web for viewing credit card charges and
paying their credit card bills, the new index will be a useful
e-business performance benchmark and assist consumers in selecting
which credit card providers are best prepared to provide an optimal
quality of online experience.
-- Consumers Will Find Index a Useful Tool in Selecting Credit
Cards Optimized for Viewing Charges and Paying Bills Online
fishing is easy. All card transactions take place on a secure server and we accept all major Credit and Debit cards.
Thinkpad -- Importance of Index Underscored as 13% of U.S. Consumers Now
Pay Credit Card Bills Online
Information such as credit card numbers are secure and safe. You can enter your credit card number on a secure (https) form and transmit the form over the Internet to a secure server without risk of an intermediary obtaining your credit card information. The security features offered by your web browser technology protects commercial transactions, as well as all other communications, from misappropriation and fraud that could otherwise occur as information passes through the Internet.
Microsoft -- Keynote Dominates in E-Business Transaction Benchmarking
Indices for the Financial Services Industry; First Results of
Credit Card Index Due in 30 Days
Your credit card is NOT left on the server for a long period of time. Within hours your credit card information is downloaded through a secure connection to our secure corporate computers and then deleted off the web site servers. Our server hardware is housed with Qwest in a secure underground facility. To even gain entry you must pass through a security gate and show your pass and identification. Security cameras and officers monitor this area 24 hours a day, 7 days a week, 365 days a year.
Laptop Computers -- New Credit Card Index Builds on Keynote's Existing Family of
Financial Services Indices that Already Includes Online Broker and
Banking Indices
Halifax has announced the launch of a new credit card that boasts an attractive 0% offer on both balance transfer transactions and new purchases.
Laptop Computer -- Credit Card Sites Planned for Index Include: American
Express, Capital One, Chase, Citibank, Diner's Club, Discover,
First U.S.A, MBNA and Providian
If your credit card company does hold you liable for unauthorized charges made as a result of your credit card transaction with TravelHero.com while using our secure server, we will reimburse you for your remaining liability, up to the maximum of US$50. That means you ’l never be liable for a single nickel of an unauthorized charge to your credit card made on our web site.
Desktop Computer Sites currently planned for inclusion in the new index include
americanexpress.com, capitalone.com, chase.com, Citibank.com,
dinersclubnorthamerica.com, discovercard.com, firstusa.com,
mbna.com and Providian.com.
Notebooks Initial results of the new credit card index are planned for
public release within 30 days.
Lenovo The new transaction index underscores Keynote's strong customer
base among leaders in the financial services industry and its
commitment to deliver indices that serve the needs of important
financial services sectors. Keynote is the trailblazer in
e-business transaction performance benchmarking and launched the
world's first e-business transaction index for the online broker
industry in June of 1999. The Keynote
E-Banking Web Transaction Index
launched in August 2003.
Hard Drive The need for credit card Web benchmarking data for use by
consumers and the credit card companies themselves is growing
increasingly clear as a recent report by Cybersource found that 99%
of Web sites offer general purpose card payments (payment made with
Visa, American Express, Master Card or Discover cards) to their
site visitors. And increasing numbers of Americans are taking
advantage of offerings by credit card providers to receive, view
and pay credit card charges online. An April 2004 Yankee Group
report found that 13% of U.S. consumers pay their credit card bills
online and 14% receive and view their statements online.
Travelstar "As more
people use credit cards to pay
for goods and services online, the risk of other people gaining
access to credit card information not their own and making
unauthorized purchases online has also increased," said Roopak
Patel, senior Internet analyst in Keynote's public services
division. "Rather than wait for their monthly credit card
statements, more people are going to the Web sites run by their
credit card providers to make sure there have been no
unauthorized charges during the month. And of course consumers
are increasingly paying their credit card bills online. It is
imperative that credit card companies have a deep understanding
for the performance aspects of their site, and of competitor
sites, as experienced by end users, so they can continually
optimize their site's performance and keep their customers
happy. Our new index is designed to serve this growing
need."
Gateway The Keynote Credit Card Web Transaction Performance Index is the
first of its kind to systematically measure the speed and
reliability of leading credit card Web sites for performing common
multi-step tasks. To create this particular index, Keynote's
measurement computers in 10 cities around the U.S. "click through"
the same steps an actual person might perform: entering the
particular URL of the credit card site they wish to visit, clicking
on the login button, logging in using account information,
selecting steps necessary for viewing "recent charges" and logging
out of the site.
Laptop Parts The Keynote Credit Card Web Transaction Performance Index will
be published weekly on Keynote's Web site at
http://www.keynote.com/solutions/solutions_ps_index.html.
Software Keynote has historically seen an improvement in overall
performance results, over time, whenever it has launched a new
vertical-based Web transaction performance index. The goal of the
index is to help the credit card industry measure and manage the
performance of its Web sites and optimize the experience of people
receiving, viewing and paying credit card charges online.
Hard Drives The Keynote Credit Card Web Transaction Performance Index is
designed to reflect the speed and reliability of the most well
known credit card sites with a large online presence. Going beyond
home page performance, the credit card transaction index will
provide deep insight into the performance of these high traffic
credit card Web sites.
Electronics About Keynote's Credit Card Web Transaction Performance
Index
Canon Keynote pioneered the use of vertical indices and benchmarks for
e-business performance over five years ago. The data used to
produce the index for a given week will be taken from actual online
transactions Keynote's automated measurement computers execute and
measure from the ten largest U.S. metropolitan areas (Boston,
Chicago, Dallas, Detroit, Houston, Los Angeles, New York,
Philadelphia, San Francisco and Washington, D.C.) on an hourly
basis Monday to Sunday from 8:00 a.m. to midnight (eastern
time).
Desktop Pc Keynote transaction measurement computers are placed on the most
widely used, familiar and recognizable Internet backbone and
service providers in these cities. Keynote's global network of
measurement computers run standard Microsoft Internet Explorer
browsers on Windows/2000 to obtain the most accurate and
representative transaction performance data possible today.
Desktop Computers For the Keynote Credit Card Web Transaction Performance Index,
each of the measurements begin by launching the browser, selecting
the starting URL for the specific Web site, and then conducting the
following:
Think Pad -- Clicking on the login button
Repair -- Logging in using account information
Data Recovery -- Selecting the steps necessary for viewing "recent
charges"
Cisco -- Logging out of the site
Keyboard Complete index data that includes the aggregated and limited
time-frame results and every data point taken 24/7 along with page,
network component, content and error detail, will be available for
purchase from Keynote on a subscription basis.
Monitor Background on Keynote's Web Performance
Indices
Desktop Keynote's Web transaction indices leverage Keynote's long
history and experience developing Internet performance indices.
Keynote launched the world's first Web performance indices that
assess page download performance (as opposed to transaction
performance), known as The Keynote Business 40 Internet Performance
Index (measurements over T1 and T3 connections) and The Keynote
Consumer 40 Internet Performance Index (measurements over dial-up
and broadband connections). Keynote also launched the world's first
transaction performance index, The Keynote Web Broker Trading
Index. All today are considered the 'gold standard' for Web
performance benchmarking.
Infosys In addition to The Keynote Credit Card Web Transaction
Performance Index, Keynote's growing line of transaction indices
include: The Keynote Web Broker Trading Index, The Keynote
E-Banking Transaction Performance
Index, The Keynote E-Commerce Transaction Performance Index, The
Keynote Travel & Hospitality Web Transaction Performance Index
(includes leading airline, hotel and online travel agency Web
sites), The Keynote News Media Transaction Performance Index and
The Keynote E-Government Transaction Performance Index.
Refurbished Laptops Customers can use Keynote's growing line of industry-specific
Web transaction indices to assess Web transaction performance
against internal benchmarks and against competitors. Customers can
then leverage Keynote's additional monitoring, performance
management, load, content and usability testing services to improve
the overall performance of their e-business applications and
infrastructure.
Wipro To build and maintain its growing line of Web performance
indices, Keynote uses its unparalleled global infrastructure of
over 1,600 strategically and statistically located measurement,
testing and diagnostic computers representing Internet performance
from 50 metropolitan areas worldwide.
Lap Top Detailed information regarding the methodology behind Keynote's
Web performance indices can be found at:
www.keynote.com/downloads/whitepapers/webtxn-methodology052704.pdf.
Refurbished General information about Keynote's performance indices can be
found at
www.keynote.com/solutions/solutions_pm_performance_indices_tpl.html
Memory About Keynote
Intel Founded in 1995, Keynote Systems (Nasdaq "KEYN"), The Internet
Performance Authority(R), is the worldwide leader in e-business
performance management services that improve the quality of
e-business. Keynote's services enable corporate enterprises to
monitor, benchmark, test, diagnose and optimize their e-business
systems both inside and outside the firewall. Over 2,100 corporate
IT departments and 19,000 individual subscribers rely on the
company's easy-to-use and
cost-effective services to
increase revenues and reduce downtime
costs, without requiring
additional complex and costly software implementations.
As400 Keynote is The Internet Performance Authority due to the
company's global infrastructure of over 1,600 measurement computers
in more than 50 cities worldwide that capture and store on a daily
basis over 40 million Internet performance measurements, frequent
media citations quoting Keynote's Web performance data and analysis
and the company's growing range of market-leading Web performance
indices for vertical markets
(http://www.keynote.com/solutions/solutions_pi_index.html).
Averatec Keynote Systems, Inc. is headquartered in San Mateo, California
and can be reached at www.keynote.com or by phone in the U.S. at
650-403-2400.
Hardware Keynote, The Internet Performance Authority and Perspective are
registered trademarks of Keynote Systems, Inc. Other trademarks are
the property of their respective owners. (C) 2004 Keynote Systems,
Inc.
Dual Xeon Contacts
Storage
Keynote Systems
Dan Berkowitz, 650-403-3305
dberkowitz@keynote.com
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