Sitoa Selects Siebel CRM OnDemand over All Others
Leading Customer-Direct Product Distributor Connects with Hosted CRM Technology Leader for Managing Rapid Growth
SAN MATEO, Calif. - May 26, 2005 - Siebel Systems, Inc. (NASDAQ: SEBL), the leading provider of customer-facing solutions, today announced that Sitoa, Inc., a leading aggregator of products for connected retailers, chose Siebel CRM OnDemand over all other Web-based CRM vendors for its hosted solution. Siebel CRM OnDemand allowed Sitoa to better manage communications across sales and with its customer base.
Sitoa provides complete product channels by aggregating products from many suppliers in specific categories. The combination of connected retailers and suppliers comprises Sitoa's Business Direct Network. The Business Direct Network provides connected retailers and suppliers with a portfolio of products and supporting technology enabling category breadth, reduced inventory risk, increased sales, and improved margins. Retailers and suppliers who use Sitoa increase sales in a low-risk fashion, as Sitoa provides tools to facilitate direct product delivery.
"Sitoa is a big believer in the online, on demand model. With the rapid growth of our company and sales team, we needed a CRM system that would have strong user adoption and could provide an established sales process for our new people," said Charlie Fiechter, Vice President of Operations for Sitoa. "Members of the Sitoa management team had used Siebel CRM OnDemand before and were impressed by Siebel's professionalism, reliability, and experience. We were confident Siebel could handle our needs, but ultimately we chose Siebel CRM OnDemand because of the breadth of its functionality. We would have had to purchase other CRM companies' enterprise editions to get close to a comparable value."
Sitoa is currently using Siebel CRM OnDemand in conjunction with Microsoft Outlook, giving users the ability to access information anytime, anywhere. Integration with Outlook will also prove fundamental to tracking activities across key contacts and gaining insight into sales activity. Equally important, Siebel's leading Outlook Email Integration will allow Sitoa users to ensure data is accurate by allowing reps to edit and create CRM records directly from within Outlook. With real-time analytics, Sitoa now has complete account management visibility. The solution was rolled out quickly, and within three weeks, Sitoa increased its user base by 50 percent.
About Siebel CRM OnDemand
Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Hosted by IBM, Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.
About Siebel Systems
Siebel Systems is the world's leading provider of customer-facing solutions that deliver demonstrable business results and long-term competitive advantage. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. Siebel solutions draw upon the company's best-in-class capabilities in customer relationship management (CRM), business intelligence, and customer data integration and can be deployed as licensed software or as a hosted service. Siebel solutions are tailored to the unique needs of 23 industries and incorporate industry-specific business processes, best practices, and business insight. They are the product of more than $2 billion in R&D investments and reflect over 11 years of experience with more than 4,000 organizations. Together with its extensive global network of alliance partners, Siebel provides the people, process, and technology expertise critical in driving business value from the deployment of customer-facing solutions. Over 3 million users worldwide in organizations of all sizes depend on Siebel solutions to deliver dramatic improvements in how they identify, acquire, retain, and serve customers. For more information, visit www.siebel.com.
Media Contact:
Stacey Burbach
Siebel Systems, Inc.
Tel: (480) 377-3725
Email: stacey.burbach@siebel.com
For more information on Siebel Systems solutions and services, please visit our Web site:
CRM - http://www.siebel.com/crm;
OnDemand Solutions - http://www.crmondemand.com;
Industry CRM - http://www.siebel.com/industry-crm;
Call Center & Service - http://www.siebel.com/call-center;
Sales Force Automation - http://www.siebel.com/sales-force-automation;
Marketing Automation - http://www.siebel.com/marketing-automation;
Business Intelligence - http://www.siebel.com/business-intelligence;
Integration Solutions - http://www.siebel.com/integration-solutions;
CRM Services - http://www.siebel.com/crm-services.
Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
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