Intraware Expands Digital Delivery Agreement with Hyperion
ORINDA, Calif.--(BUSINESS WIRE)--April 26, 2004--Intraware, Inc. (Nasdaq:ITRA), the provider of digital delivery services that enable technology companies to manage complex customer entitlements, enhance visibility of customer activity and accelerate profits, today announced that it signed an expanded agreement with Hyperion Solutions Corporation (Nasdaq:HYSL), the global leader in Business Performance Management software. Based on this agreement, Hyperion, an Intraware customer since 2001, renewed and extended the Intraware SubscribeNet service. Hyperion will also add their newly acquired Brio Software products and customers to the service.
Hyperion -- recently named by FORTUNE as one of the 100 Best Companies to Work For 2004 -- is also a leader and innovator in customer service. Hyperion has historically been a strong proponent of offering its more than 9,000 customers worldwide, who represent a broad spectrum of industries, from financial services to manufacturing to retail, a variety of web-based tools, via the Intraware SubscribeNet(R) service, to help them maximize the value of their Hyperion software assets. These SubscribeNet tools include 24/7/365 Web access to a personalized and secure archive of all entitled Hyperion software, proactive email notification of updates, and the ability to monitor and track updates and downloads across their organizations.
Hyperion will also continue to benefit from access to the SubscribeNet service's flexible, real-time administration functionality, including granular subscription management, extensive reporting and automated regulatory compliance features that enable technology companies to employ a single automated solution to smoothly integrate their delivery processes into their customer support, product management and other business systems to reduce their operational and support costs while increasing customer satisfaction.
"Over the past four years, Intraware has been instrumental in supporting the operational side of our rapidly growing business by helping to reduce our distribution costs by more than 20% as well as accelerate delivery for revenue recognition and customer service purposes," said Stefanie Rodrigues, Senior Manager of Manufacturing and Distribution at Hyperion. "By leveraging the SubscribeNet service functionality, we have been able to efficiently manage our global distribution, as well as offer personalized and localized customer service. With this extended agreement, we will continue to build on the success we have enjoyed the past four years."
"We are delighted with Hyperion's decision to extend the SubscribeNet agreement," said Peter Jackson, Chairman, President and Chief Executive Officer of Intraware. "Our digital delivery and management solutions are ideal for the kind of complex, global and high-growth, high-security requirements that exist for technology companies like Hyperion. We are confident that we will continue to help Hyperion contain its distribution costs, while addressing its growth and customer satisfaction needs."
About Intraware
Intraware, Inc. is the provider of digital delivery services that enable technology companies to manage complex customer entitlements, enhance visibility of customer activity and accelerate profits. The Intraware SubscribeNet(R) service (patent pending) is a Web-based delivery and support solution that enables technology companies to deliver, track and manage the software, licenses and other digital content they distribute to their global customer bases. Intraware's digital delivery and management solutions power business-to-business technology providers including: Progress Software Inc., Business Objects SA, Documentum Inc., PeopleSoft Inc., RSA Security, Inc. and McKesson. Intraware is headquartered in Orinda, California and can be reached at 888-797-9773 or http://www.intraware.com.
(C) 2004 Intraware, Inc. Intraware and SubscribeNet are registered trademarks of Intraware, Inc. Hyperion and Hyperion's product names are trademarks of Hyperion. Any other company or product names mentioned herein may be trademarks of their respective owners.
Contacts
Intraware, Inc.
Brenda Everett, 925-253-4586
brenda@intraware.com
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