Yankee Group Survey Shows Infrastructure Vendors IBM, Microsoft and BEA, Integrated Web Applications Meet ROI Expectations Best
Infrastructure vendors meet TCO and ROI expectations more often than SAP, PeopleSoft, Siebel, Plumtree and Vignette
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BOSTON--(BUSINESS WIRE)--Aug. 16, 2004-- According to the Yankee Group's 2004 Integrated Web Application TCO Survey, enterprises say vendors met their ROI expectations only 62 percent of the time. Vendors are slightly better at meeting TCO expectations--making the grade 73 percent of the time. Vendors that want to tap into the largest and fastest growing portion of IT budgets must do a better job identifying the benefits and TCO of Web applications.
mail, IM, and documents will allow users to launch meetings on the spur of the moment, Mahowald added. "The battle for the desktop will make [Web conferencing] time hub for enterprise collaboration and will drive usage, " Mahowald said. The market is currently led by IBM, Microsoft, Raindance, and WebEx. This desktop battle will be primarily waged by the major infrastructure players but will leave opportunities for smaller vendors.
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"Our survey of 300 end users revealed that vendors' ability to meet TCO and ROI expectations varies greatly," says Michael Dominy, Enterprise Services director. "The best TCO performer met expectations 90 percent of the time. Interestingly, a different vendor performed best for ROI expectations, indicating that the ability to deliver business value requires more than just calculating TCO. Every vendor evaluated--except one--met TCO requirements more often than ROI requirements. Therefore, one can conclude that calculating ROI is more difficult than calculating TCO and that vendors need to invest more resources into understanding how Web applications deliver business benefits."
Can I use GoToMeeting with email or instant messaging applications GoToMeeting integrates with both Microsoft® Outlook® and IBM® Lotus Notes®, messaging applications, so you can easily start or schedule meetings while using them. How do I save chat sessions from my meetings Under the File menu select "Save Chat Log..." This opens the "Save Chat Log to a File" dialog that allows you to store it locally.
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Survey respondents said IBM, Microsoft and BEA met their TCO and ROI expectations more frequently than their peers. IBM was the vendor most likely to meet TCO expectations with 90 percent of respondents agreeing that IBM met TCO expectations. Microsoft followed, with 86 percent of respondents satisfied with TCO performance. Vendors struggled to meet ROI expectations. Microsoft led the pack, with 78 percent of respondents satisfied with Microsoft's ROI. IBM followed with a 76 percent score. BEA performed well, placing third in both the TCO and the ROI perception audit.
This ecosystem of products and services reduces TCO, helping your organization be more productive and efficient. XML Web Services and Microsoft .NET. Microsoft .NET is deeply integrated into Windows Server 2003. The . discrete, block applications that connect to each other—as well as to other, larger applications—via the Internet.
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For interviews, contact Michael Dominy, mdominy@yankeegroup.com.
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CORPORATE CONTACT
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Kimberly Vranas, director of marketing, press liaison, 617.880.0214, kvranas@yankeegroup.com.
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THE YANKEE GROUP (http://www.yankeegroup.com)
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The Yankee Group is the global leader in communications & networking research and consulting. The company helps businesses understand the opportunities, risks and competitive pressures of developing, deploying and consuming products and services that drive communication or information exchange. Now in its fourth decade, the Yankee Group is based in Boston with offices throughout North America and Europe.
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Kimberly Vranas, 617-880-0214
kvranas@yankeegroup.com
