IBM Computer, Laptops and Servers

In recent years, the FBI has been tasked with a growing number of cases and has endeavored to find an affordable solution that could not only help to more efficiently manage workloads, but one that could also improve the process by which documents are created and edited. Nuance provided the FBI with a solution to both problems with Dragon NaturallySpeaking Legal, delivering an application that has the features and accuracy to achieve measurable levels of productivity gains, and a licensing program that enables affordable enterprise deployments. laptop battery

Dragon NaturallySpeaking can deliver productivity increases of up to 300 percent for the FBI by automating the manual document creation and editing process that has traditionally bound the organization. With Dragon NaturallySpeaking, FBI agents and professional support staff can dictate and edit interview notes, reports, emails and other documents all by voice, at up to 160 WPM more than three times faster than typing and at accuracy levels up to 99 percent. In addition, users can create voice shortcuts to insert blocks of texts or bitmaps such as name, title, and signature¬ith a single voice command, or macros to streamline repetitive workflows, saving even more time and increasing productivity. Using Dragon NaturallySpeaking will allow FBI agents and professional support staff to quickly create more detailed, comprehensive notes by voice instead of slowly typing abbreviated entries in an effort to save time. thinkpad

The FBI joins other leading government organizations such as the U.S. Attorneys Office and the U.S. Social Security Administration who have also benefited from Nuance¯ products and volume license programs. microsoft

ßhe selection of Dragon NaturallySpeaking by the FBI for their entire organization is proof positive that speech recognition is an invaluable productivity tool for anyone creating documents and email, said Steve Chambers, president, Mobile and Consumer Services Division of Nuance. Ñt also demonstrates the benefits of the Nuance Site Licensing Program, which greatly simplifies the purchasing process and removes the headaches associated with compliance and monitoring. /p> laptop computers

About Dragon NaturallySpeaking

Dragon NaturallySpeaking from Nuance is used by millions of people to create documents and emails up to three times faster than typing, and to use their PC simply by speaking. Dragon NaturallySpeaking 9 delivers what matters most in speech recognition the highest levels of accuracy, seamless integration with practically all PC applications, and unrivalled ease of use. Dragon NaturallySpeaking 9 converts speech into text at up to 160 words-per-minute with accuracy levels of up to 99 percent. The product is available in English, Asian English, Australian English, Indian English, UK English, Dutch, French, German, Italian, Japanese and Spanish. laptop computer

Nuance Site License Program

The Nuance Site License Program (SLP) is ideal for mid-to-large corporate, government and academic organizations who would benefit from the affordable deployment and low-cost administration of Nuance desktop solutions. To learn more about Nuance SLP, please visit www.Nuance.com/SLP. desktop computer

Nuance Communications, Inc. Nuance Announces Fourth Fiscal Quarter 2007 Results Strong Demand for Speech Solutions, Continued Operational Performance and Synergies from Acquisitions Fuel Results above Expectations BURLINGTON, Mass., November 15, 2007

Nuance Communications, Inc. (NASDAQ: NUAN) today announced financial results for the fourth fiscal quarter ended September 30, 2007. Nuance reported revenues of $179.9 million in the quarter ended September 30, 2007, a 40 percent increase over revenues of $128.1 million in the quarter ended September 30, 2006. On a GAAP basis, Nuance recognized a net loss of $3.4 million, or $(0.02) per share, in the quarter ended September 30, 2007, compared with a net loss of $7.2 million, or $(0.04) per share, in the quarter ended September 30, 2006. notebooks

In addition to using GAAP results in evaluating the business, management also believes it is useful to evaluate results using non-GAAP measures. Using a non-GAAP measure, the Company reported non-GAAP revenue of approximately $187.2 million, up 41 percent from the same period last year. Using a non-GAAP measure, Nuance reported non-GAAP net income of $37.0 million, or $0.18 per diluted share, for the period ending September 30, 2007, compared to non-GAAP net income of $26.3 million, or $0.14 per diluted share, in the quarter ended September 30, 2006. lenovo

These GAAP figures exclude revenues lost to purchase accounting in conjunction with the Company¯ acquisition of BeVocal, Inc., VoiceSignal Technologies, Inc. and Tegic Communications. The non-GAAP net income amount excludes non-cash taxes and interest, amortization of intangible assets, non-cash amortization of stock-based compensation, and acquisition-related transition and integration costs and charges. See ËAAP to non-GAAP Reconciliation below for further information on the Company¯ non-GAAP measures. hard drive

Øuance ended 2007 on a particularly high note, delivering robust performance in several major product areas and producing strong organic revenue growth, said Paul Ricci, chairman and CEO of Nuance. Ùur results in the fourth quarter reflect favorable trends and momentum the Company experienced throughout 2007. In particular, we have witnessed strong demand from customers and partners across our diverse speech markets, improved operational performance through expense discipline and operating leverage, and enjoyed strategic and operational synergies from recent acquisitions. Combined, these factors delivered results for the quarter and the year above expectations and positioned Nuance for continued achievement in 2008. travelstar

• Enterprise Speech

  Network enterprise speech revenues were a record, up sequentially and year-over-year owing to growing demand for speech solutions across multiple customer segments including telecommunications, financial services and consumer products and services. In the quarter, Nuance announced new offerings for customer care analytics, which are important contributors to speech-based automation and customer satisfaction. Significant agreements were signed with both new and existing customers including AT&T, Bank of America, State of New Jersey, Telenor and Wellpoint. Organic revenue growth for Nuance¯ enterprise speech solutions was up again this quarter at 25 percent over the same period last year. gateway

Couple this with the fact that technology is speeding the velocity of innovation and as a result collapsing product life cycles. Companies can no longer rely on price, quality and product features to differentiate them. Today differentiation is all about the customer experience that is delivered with that product or service. laptop parts

Welcome to the World of Care 2.0, a new environment in customer care where companies are required to provide great service to satisfy the expectations of increasingly savvy, highly mobile customers, who feel entitled to excellent service. And in a Care 2.0 world never has the customer care operation had a more important role. Care is pivotal to the customer experience, to business performance, to enterprise growth expectations, and to the company brand. software

Recommended Readings Customer Care Social Media

RSS Feed Subscribe to RSS Feed The Entitled Consumer hard drives

Serving the World Consumers Blog Description

Technology is accelerating change in the world of customer care and is shifting power to the customer. The proliferation of social software¡eer networks, blogs, chat, public rating systems and more’ombined with growing media interest in consumer issues has made it easier than ever before for consumers to share their care experiences with an increasingly large audience and influence public opinion. What more, the skyrocketing proliferation of mobile devices is fueling consumer expectations for even more timely and portable access to information and service. The concept of anywhere, anytime is being taken to a whole new level. Today consumers now feel entitled to great service on their terms. electronics

The entitled consumer is a blog dedicated to driving dialog about customer care interactions in a world where the consumer is in control, is increasingly mobile and feels úntitled to great service. We will talk about the impact of social media. How companies are now leveraging úxperience to differentiate themselves. We will explore the merits of utomation. And, discuss current events and news as it relates to the consumer POV on customer service and businesses who are challenged - OR successful in meeting expectations. canon

Nuance - Customer Care Solutions - Library - Wisdom Series Research Recommended Readings

RSS Feed Subscribe to RSS Feed The Wisdom Series is a collection of Nuance observations of the customer care market, including customer care trends and the evolution of businesses focus and investments in customer care solutions. We begin this series with a look the environment that is changing the relationship between the customer and a company and what that means for business. As the series progresses, we will take a more in-depth look at relates topics including the how technology is changing the call center, the evolving role of the care center, the expanding definition of customer and how service can differentiate your brand. Look for new papers every other week. Please subscribe for notification when we post a new topic. desktop pc

What would you like to hear about Have an idea for a topic Would you like to contribute to our series Let us hear from you Click Here. The Evolution of Customer Service: The Shift from Care 1.0 to Care 2.0 We have all experienced the Care 1.0 world where companies wield the power in the relationship with the customer. Download full paper Consumer Perspectives in a Care 2.0 World desktop computers

"When I called the company to let them know they lost a large sale due to poor customer service in the store, they acted as if they didn't really care." Download full paper Search | Site Map | Contact Legal Notices | Privacy Policy | Accessibility © 2008 Nuance Communications, Inc. All rights reserved. think pad

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RSS Feed Subscribe to RSS Feed Care 2.0 Overview 2007 Harris Interactive Consumer Survey It is an exciting time to be in Care. By 2010 world population is expected to be 6.8 billion. All these people will be needing care -- 3.9 billion of these people will most likely be using mobile phones to get care. And as the population continues to grow so are the consumer expectations for the care experience. repair

On top of that, experience-based differentiation is a now must. The definition of customer has evolved. And the opportunity for the care operation to play a strategic role in the enterprise has never been greater. Are you ready for the Care 2.0 world data recovery

Customer

Whether you are a call center manager, director of operations or a Chief Marketing Officer, there are many new opportunities for you to further leverage the value of the Care operation and consider how you can make every interaction ÷ount in order to propel your business forward. Nuance can help. Having deployed over 3000 customer care solutions empowered by speech across many customer-service intensive sectors, including Communications Service Providers, Healthcare and Insurance, Financial Services, Utilities, Retail and Travel. We are in a unique position to provide understanding of how businesses interact with customers cisco

We help companies to better support, communicate with and understand their customers through interactivity solutions including: keyboard

• Inbound Care Solutions
• Outbound Care Solutions
• Care Analytics Solutions
• Care Productivity Solutions
• Care Services

News Events Partners

Contact us RSS Feed Subscribe to RSS Feed We look forward to hearing from you. If there are topics youŽ like to see addressed in any of our forums, if you are interested in one of our webinars, if you need more information on one of our solutions, or would like more detail on our consumer research, please contact us at servingconsumers@nuance.com. monitor

On Demand Solutions Enabling Technologies Enabling Services Nuance Care Solutions - Creating a More Strategic Role in the Enterprise

A new environment in customer care is emerging a world where increasingly savvy, highly mobile customers feel entitled to excellent service. Now, great experiences are a ust in driving a business success and the care operation plays an increasingly, strategic, pivotal role. A positive experience at each point of contact is a critical factor in achieving differentiation and gaining competitive advantage. desktop

> Partners Partners Partners Overview Nuance is committed to being a world leader in speech and imaging solutions. In order to ensure that our customers are working as productively and efficiently as possible, we have created comprehensive partner programs or initiatives designed to provide the highest level of service and support. infosys

• Dragon NaturallySpeaking Solutions Provider Partners
• ScanSoft Imaging Partner Program, by Nuance
• Nuance Speech Solutions Partners
• Imaging/OCR Toolkits for Developers

Partners Overview Dragon NaturallySpeaking Solutions Provider Partners ScanSoft Imaging Partner Program Nuance Speech Solutions Partners Imaging/OCR Toolkits for Developers Dragon NaturallySpeaking Solutions Provider Partners A Dragon NaturallySpeaking Solutions Provider Partner is trained and certified to sell and service the award-winning Dragon NaturallySpeaking product line. refurbished laptops

Our comprehensive network of Partners is ready to assist you. Installation, customization, and training services from a Solutions Provider Partner can help you achieve the maximum return on your investment! Whether you have a small office/home office, are part of a medium/large business, a government/education organization, or an enterprise customer, Solutions Provider Partners can help meet your specific needs. wipro

• Are you a customer looking for customization and training services for Dragon NaturallySpeaking lap top

Locate a Dragon NaturallySpeaking Solutions Provider Partner

• Are you a reseller looking for more information about the Dragon NaturallySpeaking Solutions Provider Partner Program for Dragon NaturallySpeaking refurbished

Get information about the Dragon NaturallySpeaking Solutions Provider Partner Program ScanSoft Imaging Partner Program, by Nuance

Through unrivaled features, accuracy and performance, ScanSoft Imaging Solutions from Nuance eliminate barriers to productivity by enabling people and organizations to automate a wide range of document processes - increasing productivity, saving time and reducing costs. memory

With products for enterprises, small-to-medium-sized businesses and home offices, ScanSoft Imaging Solutions are used to put the power of PDF on every business desktop; automate the conversion of paper and PDF into documents that can be easily edited and simplify scanning and document management using multifunction scanners and networked digital copier devices. ScanSoft Imaging Solutions are the #1 way to automate how business users create, share and store all of their documents. intel

ScanSoft Imaging Solutions from Nuance help our Partners to provide world-class solutions to their customers. For over a decade, our Partners have provided business users solutions that reduce costs and improve productivity. as400

Get more information about the ScanSoft Imaging Partner Program, by Nuance Nuance Speech Solutions Partners

Nuance Speech Solutions Partners are the industry-leading companies worldwide with the programs and support necessary to sell, distribute, deliver and support high-quality, speech-enabled applications based on Nuance Speech technology. Nuance Speech Solutions Partners receive sales, marketing, and technical training and support, and are qualified to help customers meet their speech solution objectives by providing them with a variety of services including consulting, development, integration and platform support. averatec

• Are you a customer looking for a list of partners who utilize Nuance Speech Solutions Technology hardware

Locate a Nuance Speech Solutions Partner

• Are you a developer/system integrator or reseller looking for more information about Speech Solutions Partner Program Get information about the Nuance Speech Solutions Partner Program dual xeon

Imaging/OCR Toolkits for Developers

The ScanSoft OmniPage Capture SDK 12 is a rapid application development solution that significantly reduces the cost of development and speeds time-to-market. The toolkit delivers highly accurate recognition capabilities, including multiple OCR (machine print), ICR (handprint), OMR (checkmark) and barcode engines. It also provides high-level recognition-voting interfaces to deliver the most accurate results possible, pre-made user interfaces for controlling scanning devices, and tools that enable advanced image enhancement, de-skew and document processing capabilities. More storage

Skip navigation Nuance Search Company News Products Industries Support Partners International Contact Store Home

> Products > PDF Solutions Buy Now Learn More PDF Converter 4 PDF Converter 4 PDF Converter 4 instantly converts PDF files into documents, spreadsheets and forms that look exactly like the original - complete with formatting and graphics! Set information free to edit, and integrate in to documents saving time and dramatically boosting your productivity. More seagate

PDF Create! 4 PDF Create! 4 PDF Create! 4 is the perfect solution for anyone that needs a fast, reliable and affordable way to create industry standard PDF files that are compact, easy to e-mail, universally viewable, and that print just as if they came from the original application. More PDF Converter Professional 4 PDF Converter Professional 4 PDF Converter Professional 4 gives the business professional everything needed to work with PDF files within one, elegant application. "The Best Alternative to Adobe Acrobat " allows you to create, edit, convert and share PDF documents and forms faster and easier than ever before! More computer sales

Skip navigation Nuance Search Company News Products Industries Support Partners International Contact Store Home

> Products Products Featured Desktop Products Dragon NaturallySpeaking 9 Finally speech recognition everyone can use! Learn More computer hardware

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Everything you need to convert, create and edit PDF files. Learn More PaperPort 11 Organize, find and share all your paper and digital documents. Learn More OmniPage 15 The most powerful document conversion program ever. Learn More Featured Nuance Speech Products printers

• Growing Demand for PDF Solutions: In the fourth quarter, ScanSoft launched PDF Converter, the first in a series of PDF-related products. These products build on ScanSoft's heritage of rich imaging capabilities and leverage the strength of partners and channels to bring innovative solutions to the market. Positive response from customers underscores the market opportunity for PDF solutions and alternatives. technology

"2003 was a year of important accomplishment for ScanSoft and one that provided a strategic and operational foundation for the future, " Ricci continued. "Our employees continue to drive innovation and improve our competitive position such that we look forward to 2004 with a unified vision and plan for success in the exciting markets for speech and imaging solutions worldwide." mainframe

ScanSoft will discuss the quarter and year in greater detail, progress on its integration, and revenue and earnings guidance on its investor conference call scheduled for this morning. samsung

Amended 10b5-1 Policy

The company also stated that its board of directors has amended a policy intended to regulate trading in ScanSoft securities for insiders and affiliates, including all officers and directors of ScanSoft. The amended policy recommends all insiders and affiliates make purchases or sales of ScanSoft common stock pursuant to individual trading plans according to Rule 10b5-1 of the Securities Exchange Act. Any such plan must be implemented not less than 90 days in advance of any trading. Rule 10b5-1 trading plans provide for the periodic disposition of shares, according to a predetermined schedule of amounts and dates. 10b5-1 plans can only be implemented or amended during an open trading window. Insiders and affiliates who chose not to sell pursuant to a 10b5-1 plan may sell in compliance with Rule 144 of the Securities Act during an open trading window. computer repair

Investor Call Stock Quote & Charts Highlights Reports SEC Filings Earnings Releases Webcasts Email Alerts FAQs Contact IR ScanSoft Announces First Quarter Results Growing Demand for Network, Dictation and Embedded Speech Solutions Produces Revenue Above Expectations

"The company is off to a strong start in 2004 as we experienced increased demand in all of our speech segments and rapid growth internationally, " said Paul Ricci, chairman and CEO of ScanSoft. "We are especially pleased with the growing demand from enterprise and telecommunications customers in our SpeechWorks division. We had strong performance for dictation in healthcare and record revenue in embedded speech. The company also enjoyed the continued benefits from recent launches of PDF Converter and OmniPage 14." used computers

In addition, the company today disclosed that it saw increased royalty contributions from its speech partners, for the second sequential quarter, through the deployment of solutions in enterprise and telecommunications customers worldwide. In the first quarter, revenue contributions from partners and bookings for solutions services were each at record levels - strong indicators, the company believes, of growing demand for its speech applications and services. Bookings in the first quarter included Cox Communications, Nike, Dell and the Internal Revenue Service, as well as new contracts with a major North American wireless carrier with an expected valued this year in excess of $3 million and a Canadian leader in the travel industry with an expected value this year in excess of $1.7 million. network

"Now two full quarters into the merger, we believe our results confirm the benefits of the SpeechWorks acquisition, " Ricci said. "Our continued market share achievements across all segments of our speech business validates a sustained focus on and investment in our partner relationships, and our commitment to being the most partner-friendly speech solutions provider in the industry." digital cameras

Frost & Sullivan, a leading industry research firm recognized the SpeechWorks Division of ScanSoft as the clear market share leader in the North American telephony-based speech technology and solutions market. The company far exceeded its competitors for market share in speech technology licenses and professional services (see today's announcement, "Frost & Sullivan Names ScanSoft Market Share Leader in North America Telephony Speech Market"). desktops

Other first quarter highlights include: cognos

• Strong Growth in Embedded Solutions

  In the first quarter, embedded revenue grew considerably, as an increasing number of ScanSoft-powered solutions were brought to mass market, resulting in strong royalties. In addition, ScanSoft continued to secure key contracts in core automotive and navigation customers such as Pioneer, Denso, Navigon and Voice-Insight, while the company gained momentum in handheld devices with customers such as ReignCom and Microsoft. hosting

• Record Revenue for Dictation Applications

  The company experienced record revenue worldwide from Dragon Naturally Speaking and its other dictation applications, through channel and value-added reseller partners, especially within healthcare organizations. netfinity

• Continued Performance from 2003 Product Launches

  OmniPage 14 and PDF Converter sustained momentum from recent launches. Imaging products performed well in all channels, with OEM partners such as Xerox, Kyocera Mita and Konica Minolta expanding their distribution of ScanSoft's scan-to-desktop applications into corporate environments. internet

• Streamlined Organization

  ScanSoft aligned the organization along two divisions - SpeechWorks Solutions and ScanSoft Productivity Applications - focusing global resources on high-growth markets and providing a platform to aggressively pursue targeted opportunities and manage resources more efficiently. The company named John Shagoury and Steve Chambers as division presidents for Productivity Applications and SpeechWorks Solutions, respectively. cheap computer

• Warburg Pincus Strategic Investment

  Warburg Pincus, a leading private equity firm, purchased all outstanding shares previously held by Xerox Corporation for approximately $80 million. Warburg Pincus is widely recognized for bringing companies to new levels of achievement and value, as evidenced by its portfolio of enterprise software companies. William Janeway, a vice chairman at Warburg Pincus, has joined ScanSoft's board of directors. digital camera

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