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With these aims in mind we have already started taking responsibility for our impacts by implementing the following initiatives: laptop battery

TAKING RESPONSIBILITY FOR: PEOPLE AND COMMUNITIES At home:

In Brighton we have been: thinkpad

• Working with Zap Art a community based street art project microsoft

• working with eb4u % the east Brighton NDC area set up to facilitate change within the local community laptop computers

• working with Brighton Festival Fringe, the largest English fringe festival, providing facilities for artists and performers in Brighton laptop computer

• Working with Adventure Training Ltd, a charity running events for disadvantaged children, some of whom we have subsequently employed desktop computer

• Joining CARE and the Brighton Community Partnership, an organisation that brokers community events between local organisations in need and local businesses who want to get involved. notebooks

• Working with sail4cancer, a charity that uses sailing as a fundraising vehicle for cancer treatment and research, and provides sailing opportunities for patients and their families in the hope their quality of life may be improved. lenovo

• Working with the Travel Foundation on the production of a training video aimed at introducing the concept of responsible travel to overseas travel staff. hard drive

• Running National Blood Service days for staff in our Brighton office. travelstar

• Offering staff the opportunity to enjoy subsidised stress-busting neck and back massages and reflexology sessions at work. gateway

• Offering work experience opportunities to overseas students via Brighton City College laptop parts

• Building information about our Corportae and Social Responsibility values into our recruitment and induction processes to raise awareness of our culture and encourage support of our expectations software

}Overseas: We have been: hard drives

• Encouraging our guests to enhance their holiday experience by learning a few words of the local language, sampling the local cuisine, exploring the local areas, enjoy and respect the local culture. All this via client literature and staff/client briefings. electronics

• in our Neilson-managed hotels we have been recruiting and training local staff, providing promotion opportunities where possible. canon

• when numerous Neilson customers contacted us to offer their assistance to our friends on Grenada, we had no idea that we would end up receiving over 4000 of donated funds to help the people of the island who had lost so much to the hurricane of 2004. In liaison with our friends and colleagues in the Caribbean, we bought and shipped out the following items with this kindly donated money: desktop pc

• Two shipments of food, first aid and toiletries to help in the immediate aftermath desktop computers

• A large consignment of tools to help continue the rebuilding of homes and schools on Grenada think pad

• The final portion of the money is to be spent on providing a new roof for the cricket pavilion at La Sagesse, helping the island s children to keep playing their national game as they always have repair

• on our Croatian yachting programme we have been successful in recruiting two} local staff} as engineer and mate on our flotilla data recovery

• we register all our yachts to fly under the flag of the countries in which we operate. While this can be an expensive process, (albeit benefiting the local economy) it ensures our compliance with local legislation, which in turn helps cement good relations with local authorities, essential for the smooth running and risk management of our operations. cisco

• we proactively seek to work with local authorities and communities to reduce the negative impacts and increase the benefits of our activities in our destinations keyboard

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TAKING RESPONSIBILITY FOR: LOCAL ECONOMIES

At home: In Brighton we have been: desktop

• running fund raising days in support of the Variety Club of Great Britain and the Tsunami Disaster Fund}

• collecting used postage stamps for local charities infosys

• By avoiding fully-inclusive board arrangements and by recommendations in our literature and in briefings, we encourage our guests to eat out where possible to enhance their holiday experience and boost the local economies
• Where we manage accommodation units all food and drink is sourced locally where possible
• Where we manage accommodation units we endeavour to employ as many local staff as possible to run the unit. Where necessary we provide full training.
• On our activities programmes we have been employing and training local people as assistant instructors with the long term goal of their achieving professional Royal Yachting Association Instructor Qualifications. We are also employing staff to work on our flotilla programme in Croatia.
• Approximately three quarters of our yacht spares are sourced locally. Not only does this benefit the local economy, it cuts down the transport miles and all the associated impacts that go with that aspect of importation. In addition to sourcing standard spares items, we are also working with local suppliers to supply some of our more specific needs such as customised flags and other branded items.

• encouraging staff to cycle to work by providing showers, a lock-up bike shed and deals on wheels.
• introducting interest-free loans to staff to purchase bikes to cycle to work.}
• recycling everything possible including paper, cardboard, cans, plastic bottles, CDs, glass and even coffee grounds. Mobile phones, IT hardware, toner cartridges, etc, donated to charity. Old buoyancy aids donated to Sea Scouts, etc.
• implementing an office-wide desk bin ban to encourage staff to waste less and sort their recyclables more
• recycling unwanted Christmas presents for fun charity auctions
• reusing ceramic mugs, cutlery, glasses, crockery, old letterhead, old uniforms (for rags in boatyards), and office furniture, where possible, is always sourced second hand

• energy saving by removal of lights from vending machines, fixing timers switches to water coolers and light boxes, etc refurbished laptops

• running a water awareness day in the offices following a water survey by Southern Water. All staff given Save-a-Flush bags and tips on water saving ideas wipro

• recycling old obsolete uniforms by donating them to Mission Without Borders who took them to Albania to Summer Camps for orphaned and needy children lap top

Overseas: In general we have been: refurbished

• providing our guests with literature (in confirmation booklets and newsletters), website information and briefings containing responsible travel tips which include:

• o encouraging our guests to save water and re-use towels, save electricity and not to over-use air conditioning
• advising guests to remove packaging before travelling and to dispose of litter carefully, even to take it home where no waste or recycling facilities are available
• advising guests not to buy souvenirs made from endangered plants or animals, to avoid picking wild flowers and not to touch coral, etc.

• Conducting surveys of overseas accommodation and resorts for environmental and ethical practices and impacts. To be used as basis for setting objectives in areas highlighted by survey Overseas.}
• In resorts we have been:
• In Halkidiki, Greece: We are trialling a new recycling initiative courtesy of a local school. They have loaned us their recycling collection bins (which were provided by the municipality) for the duration of the summer. We have these located now at our centre and the local council will collect and recycle the contents.
• On our yachts: We have provided a yachting-specific sheet of tips for conserving the marine environment. All our old oil is syphoned into cans to avoid any possibility of spillage. Where possible, all materials are reused in some way, for example, old yacht ropes become mooring lines for dinghies and old sailcloth is made into laundry bags or car covers, old uniforms are used for cleaning engines.
• On our shore-based activities programme we no longer use anti-fouling on our dayboats and where possible we use 4-stroke outboard engines on our powerboats to reduce noise, fuel consumption and emissions.

TAKING RESPONSIBILITY FOR: FURTHER DEVELOPMENT

• Tasking our overseas staff to identify

  3 long-term initiatives that will bring positive benefits to the economies, communities and environments in which they live and work memory

• Working with

  The Travel Foundation to seek ways to develop practical, sustainable tourism solutions to help protect and enhance holiday destinations. intel

• Working with the

  Federation of Tour Operators to develop responsible travel codes of practice. as400

Green Neilson - Our Tips Introduction Our Tips Our Policy Ski and Snowboard Beachclubs Yachting Children Thomas Cook Travelife Awards Carbon Offsetting

There is increasing feedback to suggest that our customers have the interests of their holiday destinations at heart. We believe Neilson customers are people who enjoy spending time in beautiful environments and who appreciate the cultural diversity that foreign travel can offer. We all have a vested interest in protecting these locations, but how can we all play our part Well, the old proverb every little helps is certainly true. Imagine, for example, if all our guests refused one plastic carrier bag from a shopkeeper during their holiday. That would mean around 100, 000 plastic bags would fail to make it to landfill sites each year. averatec

So what else can you do We have put together a few ideas that you might like to consider. Before You Go.... hardware

• Remove packaging before you go (soap wrappers, cardboard boxes, etc) - don t export our rubbish. dual xeon

• Travel light - it s cooler, saves aircraft fuel and you can live without the ghetto blaster and heated rollers for two weeks. storage

• Read up on the country of your destination - you ll get more out of your holiday. Learn a few words of the language - it s a good way to make friends. seagate

• Bring back plastic shampoo bottles, batteries, etc. You re more likely to find a plastic recycling facility back in the UK. computer sales

• Try to find environmentally-friendly shampoos and detergents to take with you - the chances are that whatever you use will end up in the sea. computer hardware

While You re There....

• Use air conditioning with care. It wastes energy if left running unnecessarily and won t work with open windows or doors. Leaving fans running when not in the room wastes energy and can actually increase the room temperature. printers

• Save water - and in doing so save the power needed to heat it. Take a shower instead of a bath and reuse your towels. technology

• Save electricity - mains electricity burns non-renewable fossil fuels and contributes to the greenhouse effect. mainframe

• Wherever you are, beach or mountain - dispose of litter carefully - it s not only an eyesore, it can be hazardous to wildlife, too. For example, plastic bags in the sea can be mistaken for jellyfish, a delicacy if you are a turtle! Beware of fire - in hot dry countries, forest fires are a serious problem. Even a piece of broken glass can set one off. samsung

• If youre a smoker - No Butts please! - don t litter the beach or flick them from the chairlift - they take up to six years to biodegrade, and that s assuming they re not eaten first by hungry fauna . Instead, ensure you leave no trace by carrying a camera film pot. A bit of sand in the bottom creates a handy sealable travelling ashtray, which can be emptied at your accommodation. computer repair

• Skiers - Don t assume that just because there s snow, that everywhere is fair territory for carving. Explore by all means, but respect your playground and try not to ski amongst obviously delicate flora . Skis can easily cut through saplings and plants, often killing them. Ski around them, not through them (with the added bonus of avoiding later retaliation from a tree! - Ouch). used computers

• Divers - Leave nothing but bubbles - take nothing but photographs. Responsible divers all know that the fragile underwater environments we visit must be protected. Taking souvenirs from the seabed and touching the wildlife and coral reefs are unacceptable. network

• Please leave the flowers and seashells for others to enjoy. Avoid buying souvenirs made from endangered plants and animals such as coral, ivory and hardwoods. If in any doubt don t buy it. digital cameras

• Enjoy the local culture but be sensitive to local people. Ask permission before taking photographs (and don t be surprised if they want payment - from their perspective you can afford it!) and wear appropriate clothing when entering holy places. desktops

• Buy local: it s a great way to enhance your holiday experience while contributing to the local economy. Eat at the local restaurants, shop at the craft markets, try the bus service rather than going by taxi. Not only will this add a hint of adventure to your holiday it s more fuel-efficient, too. You could even hire a bike. cognos

} Some of these ideas may be irrelevant to you. Others you might practice already. You probably have ideas of your own, in which case, please share them with us. Contact us by dropping an email to Nancy Brock at responsible.business@neilson.com . More information can be found at the following website: www.thetravelfoundation.org.uk Neilson News Blog About Us Sponsored by Neilson Holiday Extras Flight Only Booking Conditions Responsible Travel Site Map Jobs Contact Us Privacy Policy hosting

Introduction Our Tips Our Policy Ski and Snowboard Beachclubs Yachting Children Thomas Cook Travelife Awards Carbon Offsetting Making a Difference -Ski Holidays

At Neilson, we recognise that there are certain impacts associated with ski activities, both negative and positive, over which we and our partners have considerable control. We send thousands of skiers} on holiday each winter so even the smallest adjustment to the way we run our holidays will have a considerable effect. So the best course of action open to us is to identify those impacts, build on the positive, reduce the negative and continue to seek solutions to the challenges facing us in this arena. We have already started along this road with the following initiatives: netfinity

Awareness:

% On the mountain advice is printed in our ticket packages and is covered at all client ski briefings by our reps in resort % General tips for responsible travellers are available on our website and cover such issues as energy and water conservation, littering, buying locally, and ski specific tips. % Our travel documentation contains tips for travellers, in particular ski ones, plus information about the Travel Foundation and a few words of the local languages. internet

% At our start of season staff briefings, we task our overseas staff to identify 3 long-term initiatives that will bring positive benefits to the economies, communities and environments in which they live and work during their season. cheap computer

% The Travel Foundation have produced a DVD aimed at introducing overseas staff to the principles of responsible tourism. All our ski staff take part in this new training at the start of the ski season. digital camera

% We have introduced a Responsible Travel Award for our ski accommodation suppliers in recognition of their contribution to sustainable business practices and highlighting the winners in our brochure with a special logo. We hope that the added kudos will encourage more of our suppliers to take part. The additional informaton also helps our customers to make a more informed choice about where they take their holidays. printer

% A back-of-house poster has being designed and printed by the Travel Foundation for resort offices to raise awareness amongst our staff. xseries

Social/Economic:

% We have moved away from selling bar crawls and are focussing instead on mountain based activities run in partnership with local suppliers such as ski clinics, ice fishing, dog sledding and visits to national wildlife parks. maxtor

% In Neilson-run chalets and lodge hotels, we source our food and drink locally where possible. % In Neilson catered chalets and lodges we leave one night per week free to encourage our guests to try out the local restaurants. data storage

Environmental/Waste Management:

% We no longer routinely provide toiletries to guests in Neilson-run accommodation - they must bring their own or buy a Platinum Package. hitachi

% Old ski uniforms are donated to Mission without Borders via Global Hands % Our ski brochure is printed on paper from managed forests, for 2005/6 we made it 25% lighter and our print run has been reduced by 27%} over the last 3 years. We tell our customers about this in our brochure. % We now print our promotional booklet, % he Nth Degree% on 50% recycled paper. This has been nominated for an award. rational

% This winter in some of our French properties, we are trialling a system of installing flow restrictors to the taps and showers, plus putting Eco-Plaques in the toilet cisterns to reduce the amount of water usage. Monitored correctly we hope to reduce our water consumption by around 40%. Such measures are important to help keep the reservior levels at an appropriate level after a winter season of long shower and snowmaking. websphere

% We have an auto-dosing system for all cleaning materials in our own run properties. And finally, in November 2005 we won a Responsible Tourism Award at the World Travel Market for % b Best in a Mountain Environment% in recognition of our innovative approach to sustainability in the mass ski market. Making a Difference % Canada % No bar crawls are offered here and a good selection of mountain friendly outdoor activities are offered such as snow-shoeing, interpretive nature walks, dog sledding, ski clinics, wildlife observation tours and a night time snow-shoeing event with stargazing called Heavenly Bodies battery

% Banff and Lake Louise (and their ski areas) are located in Banff National Park and Jasper is located in Jasper National Park. Many aspects of environmental protection in these resorts are controlled by Parks Canada. For example, there is no commercial snowmobiling in the Parks, no dog sledding, no heli-skiing - you have to leave the Park to take part in these activities. The ski areas in the Park have strict limitations on development. it support

% All Canadian ski resorts (except Tremblant) have non-smoking policies in bars, restaurants and hotel lobbies. % Fairmont Hotels. All guest rooms are supplied with a leaflet called % aking a Difference Together% which includes information on waste reduction (they have an extensive recycling programme which covers most things from paper to wine corks!), water conservation measures (the installation of flow restrictors and other such measures has reduced their water consumption by an average of 31%), habitat and species protection schemes and encouraging customers to help, too. western digital

Making a Difference % Neilson Chalets and Hotels - Austria

In addition to the extensive recycling that is so prevalent in Austria, in all Neilson-run chalets, hotels and lodges we also ensure: % Our free chalet wine is all locally sourced wine % from a winery in Vienna % Most of our other Austrian wine on offer is organic (following a scandal in Austria some years ago where antifreeze was being used and now many wineries are erring on the side of caution). music

% We now have a biodynamic wine on offer in the Tyrol and Mounty % lots of info can be found on websites such as wineanorak.com and the vineyard% own site % M.Chapoutier. % this is taking organic a step further where the entire farm is also in tune with the tides / moon. We have information available to guests who are interested in it. It tastes good too! networks

% The beer we sell in all properties is also locally produced % Ottakringer is a brewery in Vienna % this is our tap beer. % All our self run properties have water saving advice sheets on the backs of the bathroom doors. % We employ 3 local cleaning ladies and a general manager % They all work within the legal guidelines of the country and are paid locally complying with all local tax and employment laws. toner

% All our hospitality staff had a training session in our in resort training on the responsible business policy and everyone watched the Travel Foundation DVD. } Making a Difference % Neilson Chalets and Hotels - France % We are sourcing produce for our Neilson run chalets and hotels locally wherever we can. For example we provide wine which is sourced locally in the Savoie region from a family run business, bread is always bought from a local bakery in resort and local seasonal food produce utilised whenever possible. cheap laptops

% Our Platinum Chalets in France use toiletries which are produced a few hours from the alps in Provence. % We employ 2 managers, 2 cleaners and a waiter locally. They all work within the legal guidelines of the country and are paid locally complying with all local tax and employment laws. % All our staff have had at least one training session on Neilson% Responsible Travel policy and how we plan to implement this in resort. wholesale

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