Hoteliers need to be Boy Scouts (or Girl Guides)
Laptop Battery By Terence Ronson
1. If you were the Boy or Girl Scout, you will soon be called upon to provide assistance for a friend or relative. 2. If a Boy Scout guides you somewhere, your intellect is leading you toward new experiences. If a Girl Scout guides you, then your supportive mind (emotions and intuition) will lead you to the new experiences. For what those experiences might be, look to other symbols in the dream.
Thinkpad For me, the sun cant rise soon enough on the day that dawns the new era when the Boy Scout Motto "Be Prepared" is unanimously accepted as the mantra for the contemporary Hotelier. This being crucial as they mold their attitude towards the ever demanding, and evolving technological needs of the guest.
- Boy Scouts, Girl Scouts and Girl Guides across North America now have a great way to experience the outdoors, work on merit badges and have a fun time with Kampgrounds of America. about our new Scout Program.
Microsoft Because of the cookie cutter approach some operators take in the hope of creating a so-called hi-tech hotel, there is an unrelenting need [for me] to correct their misconception and elucidate the real facts. The reality is - there is no hard and fast rule its far too subjective, and what works for one will, with all probability, not work for another. Ive seen this [flattering] mimicry all too often and whilst it may superficially look and sound good, it will undoubtedly lead to failure through a complete misinterpretation of the real needs.
It was my privilege recently to dine with the executives of the Boy Scouts of America. In my talks, I frequently encourage audience members to ensure their children either join the Boy Scouts or the Girl Scouts, or their equivalent organization. Such organizations teach tremendous traditions, ideals, and values that will serve every child in great ways for life.
Laptop Computers The age old phrase that beauty is in the eye of the beholder can equally be applied to what is perceived as hi-tech. For example, a luddite may describe having more than a color TV in their room - a complete overkill; while on the other hand, an iPOD touting road-warrior [you do know what an iPOD is dont you?] might very well feel @ home with all these gadgets and gizmos.
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Laptop Computer Ones personal belief could be that by placing high-def TVs, Dolby 5.1 surround sound stereo systems with zillions of channels of hot and cold HD [High Definition] video-on-demand infotainment, suitably qualifies your establishment as having hi-tech accommodations. Another school of thought could see you believing that all you need is ubiquitous wired and wireless broadband so as to give your particular hostelry that hi-tech feel. Some operators postulate that their front-line workers need to sport PDAs which facilitate them to immediately identify, and have instant access to, guest preferences, while delivering that extra special level of personal service, which they imagine can only be served up by real people.
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Desktop Computer Actually I get peeved when people use the phrase hi-tech when they want to design or position their hotel. Being really objective if you dont give your property this so-labeled look and feel, then by default, you become low-tech, and I wonder how many of you really want to be portrayed in that manner - in 2005, and beyond. It likewise frustrates the hec out of me when I encounter those who say we should flood the guestroom with tech stuff, and by the same token I get equally exasperated with individuals who say we should slow things down when it comes to tech deployment, because it will just get outdated. You folks, Im sad to say, have lost the plot.
Notebooks Love em as we do, Owners need to get away from their fixation of crystal chandeliers, black marble, silk rugs, umpteen floor atriums, designer paintings, aquariums and golden ornaments being the fragrant cheeseboard that gets the MICE through the doors. Yes, it may do the first time, but bring em back time after time those LCBTs [Laptop carrying business travelers], Im not so sure this is the right type of bait for your mousetrap.
Lenovo Remember that we the descendants of apes and the people who temporarily inhabit this magnificent blue planet, are the ones [religious beliefs aside] who make all this happen. We are passengers on an evolutionary train ride moving along the time tracks with greater inertia than our forefathers could ever have imagined, and one things for sure, we aint gonna slow down for anyone.
Hard Drive As consultants to the industry, we painstakingly examine this timeline, firstly capturing a snapshot that marks where we are at this precise moment, and then using our own type of time machine predict where we might be when a new hotel opens at some future point in time. We need to comprehend how people adopt and adapt to these new technologies - before deploying them in a hotel. Paramount to this process is the need to place ourselves in the designer trainers of kids, the quirky moods of adolescents, the fastidious minds of adults, and the often incomprehensible thought patterns of seniors. The importance of this process should not be underestimated especially when it comes to designing how a hotel should provision technology for a specific guest demographic. And oh yes, one must not forget the secret ingredient - a deep understanding of the operation, and how the two sides need to painlessly interact with each other.
Travelstar I just wonder how many of you, for example, would have accurately predicted two years ago that millions of people would be clutching with white knuckles Apples phenomenally successful iPOD, and that many of those [potentially high yield] guests could be billeted in your hotel, wanting to play back their MP3s via the sound system of the TV you so kindly placed in the guestroom. Did you also correctly predict from your crystal ball gazing that people who carry digital cameras (video and still) would want to view their snaps on your plasma or LCD TV. In anticipating this, have you made sockets and connector cables available so that they can easily access these devices and at the same time, have an adequate amount of power sockets for the plethora of power adaptors they now carry in their RFID tagged luggage.
Gateway And, as we move forwards [maybe I should say sprint], are you geared up for the next GEN of travelers, those that for example will transport Apples even newer and revolutionary Mac Mini (go look it up), and the rapidly emerging Wi-Fi phone pre-loaded with SKYPE, already being heavily promoted by some US carriers that is without doubt being heavily discussed around the water coolers of tech companies in the various silicon Valleys and multi-media super corridors.
Laptop Parts Anticipating the needs of your guests and providing it ahead of being asked, is the art of hotel keeping just like being a Boy Scout. If you need to be asked then quite frankly you have not done your job [The Donald (Trump that is) would most likely fire you], or you are trying to position yourself as something you are not, and therefore, dont live up to the expectations of your guests. Giving that little bit extra, helps exceed expectations, and lets you justifiably earn that strongly agree on the guest questionnaire you so eagerly look forward to receiving and espousing about at your daily Morning Prayers.
Software Lets be honest with ourselves - placing three or more remote controls for the in-room infotainment system either on the desk, or by the bed, is really stupid. A massively complex bedside panel that closely resembles the instrumentation of a nuclear power station is not only a waste of money it is far too complex for someone who is just looking for a master switch to shut off that annoying [forgotten] bathroom light, or maybe some sort of night light under the nightstand or bed. Having power sockets that one has to crawl around the dusty skirting board and behind drapes so as to just be able to plug in the kettle is nothing short of a joke. Omitting a decent network cable in a room when you provide broadband is not only doing a disservice to your road warriors, it is an injustice to the service you once so proudly [and expensively] installed.
Hard Drives Deploying an enormously expensive phone system into your hotel with charges so prohibitive that a guest feels they need to pay a levy just for the privilege of lifting the handset, swiftly morphs it into a dust collector. This all too common phenomenon (I call it hotelier greed) will see the device being used for nothing more than placing wake-up calls, asking the Bell Boy to collect luggage, requesting Housekeeping to bring more towels, or for Room Service to promptly deliver Soup and a Club Sandwich. Is that what you call a RoI?
Electronics There is no Cordon Bleu recipe that you can follow which tells you just how much tech you need to put into your hotel in order to make it work. Likewise there is no need to arm all your staff with a Swiss-army knife so they are prepared to tackle anything.
Canon What you need is the mindset, the understanding and the
Desktop Pc Terence Ronson started his career as a Chef, and acquired his wealth of practical experience and knowledge whilst holding various management positions with Hilton International in Asia and at several prestigious establishments in the U.K. After developing a personal interest in computers and technology some twenty years ago, Terence has turned his attention on to this exciting and rapidly evolving aspect of the business, working with several prominent IT related companies in the hospitality industry, applying their products and services so as to streamline businesses, improve profitability, and the guest experience. Amongst other things, Terence now runs his own business Pertlink Limited, which specializes in helping hospitality companies different themselves, drive business and maximize the use of IT in the pursuit of improved customer service and brand loyalty. Email Terence Ronson at: terence@pertlink.net or visit www.pertlink.net "
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