Xpedite Selects ChannelWave PRM to Drive Growth Through Agent and Reseller Channels
Partner Relationship Management Solution Boosts Channel Sales & Margins
ALISO VIEJO, Calif. & ATLANTA--(BUSINESS WIRE)--July 12, 2004--ChannelWave, Inc., the leader in multi-channel CRM solutions and managed services, today announced that Xpedite, a global provider of integrated data messaging services and a business unit of Ptek Holdings, Inc. (NASDAQ:PTEK), has selected ChannelWave's Web-based Partner Relationship Management (PRM) solution to help drive growth through its agent and reseller sales channels.
Xpedite is expanding its indirect channel to support global sales growth for its innovative communications solutions, which give businesses an efficient, integrated way to process and deliver large quantities of secure, individualized, business critical information to their target audiences. Xpedite serves half of the Fortune 500, delivering nearly 13 million electronic messages every day.
"ChannelWave's hosted model gives Xpedite a flexible, cost-effective and easy-to-use solution to improve our channel recruitment, support, communication and go-to-market strategies and make sure our partners have the resources they need to deliver world-class customer service," said James H. Henkel, Executive Vice President of Sales, Xpedite.
"Xpedite demonstrates the power of PRM solutions to improve channel visibility, productivity and margins as businesses launch new channels, expand into new markets and increase their engagement with a broader range of partners," said Chris Heidelberger, President of ChannelWave. "We are proud to support Xpedite's leadership and commitment to innovation in the partner channel."
ChannelWave is providing Xpedite with a partner portal to centralize all channel information, streamline and automate agent and reseller programs, deliver targeted communications and score and assign sales leads -- replacing manual processes, multiple spreadsheets and broadcast email. Premiere Conferencing, another business unit of Ptek Holdings, has used ChannelWave PRM successfully for the past year.
About ChannelWave
ChannelWave, Inc. helps businesses solve their most important demand chain business problems -- from developing channels to creating demand, managing and closing sales opportunities, managing contracts and pricing, transacting and fulfilling orders and managing customer service, warranties and returns. The company's channel management and commerce solutions and services enable businesses to sell and support their products and services directly online or through dealer, VAR and retail channels. ChannelWave is helping more than 100 high-tech, manufacturing, financial services, telecommunications and automotive clients, including AT&T, BEA Systems, HP, Kia Motors, Logitech, PTC, Research in Motion, Sony, Toshiba and Verizon, increase sales and margins by building stronger connections to their channels and customers. The company is headquartered in Aliso Viejo, CA and has sales offices across the United States. More information is available at www.channelwave.com or by calling (949) 448-4500.
ChannelWave is a registered trademark of ChannelWave, Inc. All other logos, company and product names may be trademarks or registered trademarks of their respective owners.
Contacts
ChannelWave, Inc.
Media Contact:
John Gill, 617-995-0324
jgill@channelwave.com
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