Siebel Systems Receives Highest Score in Nucleus Research ROI
Scorecard for Enterprise CRM Market
Extensive CRM Domain Experience and Expertise, Industry-Leading
Products, and Multiple Deployment Options Uniquely Qualify Siebel
Systems to Help Companies Achieve Outstanding Business Results
SAN MATEO, Calif. - June 15, 2005 - Siebel Systems, Inc. (NASDAQ:
SEBL), the leading provider of customer-facing
solutions, today announced that
it has received the highest score in a Nucleus Research ROI
Scorecard for the Enterprise CRM market. The company outranked
vendors such as Oracle and SAP. Nucleus Market ROI Scorecards
compare vendors' ROI scores and provide insights on key themes
impacting ROI in a particular market segment.
"Siebel Systems has delivered outstanding business results to more
than 3.2 million users at over 4,000 companies worldwide, while
demonstrating a clear ROI and TCO advantage," said Laurent Pacalin,
Vice President and General Manager, Siebel CRM Products. "Our
business strategy and comprehensive solutions encompass people,
processes, and
technology to help our customers
increase their revenue, profitability, customer and employee
satisfaction, and customer loyalty."
Laptop Battery Nucleus ranks vendors on five key factors that contribute to the
ability of a solution to deliver a positive return on
investment:
Today, for midsized and small business, there are a variety of different software options available, such as Siebel CRM and Prophet CRM software. However, when it comes to CRM options, some vendors, such as Siebel CRM are moving down in the market while there are other vendors, such as Avidian, and their Prophet software, that are moving up the ladder and bringing over more and more small and midsized businesses to their client base. So, you may be wondering, can you trust Siebel CRM or Prophet CRM software to provide you with the results you need Is the good reputation of Siebel CRM enough to win your business over or are you looking for more Well, let’s take a closer look at both Siebel CRM and Prophet CRM software, what they have to offer, and then which ones makes the best choice for small and midsized businesses today.
Thinkpad * Deployment - Based on how easily and quickly a solution can be
deployed
* Adoption - Based on usability and the potential scalability of
adoption
* Support- Based on the ability of the solution to function with
limited internal support costs
* Business Impact - Based on the potential of the solution to
deliver returns through clear and repeatable benefits
* Vendor - Based on a vendor's track record and ability to help a
customer maximize ROI
September 21st, 2005 United Press International Aplus.Net's VP of Marketing, Chris Boring, comments on Oracle's recent acquisition of Siebel Systems, "With this latest acquisition, Oracle is now in a position to set its sights on SAP, which now finds itself with a minority market share of 6.7 percent in the CRM space. While the two are locked in battle over this space, opportunities may open up for the open source and Web services players to garner market share."
Microsoft According to the report: "Siebel has made great strides in the
past 12 months to leverage its experience and technology into
greater returns for its customersboth through prescriptive guidance
and through improved technology."
notch features offered by Prophet that Siebel CRM just can’t match. Prophet has features that no program, including Siebel CRM, can match. The reporting features that Prophet offers gives you the ability to track your data in far more powerful ways then offered by Siebel CRM. Prophet reports can be customized to individuals, small groups, or company wide. Prophet offers formats such as aspx and PDF, ensuring you can share data with anyone. The sharing options that Prophet offers is another benefit over Siebel CRM. Prophet data can be shared via email, reporting, peer, and server sharing. Ensuring that everyone has the data they need when they need it is made easy with Prophet, adding another benefit over Siebel CRM.
Laptop Computers Siebel Systems also received the highest score in Nucleus
Research's Scorecard for the OnDemand CRM market category. Siebel
Systems is the only vendor to offer customer-facing solutions in a
variety of deployment formatson premise, hosted, hybrid,
custom-built, and components to "build it yourself"so that
companies can choose the exact levels of functionality and
investment that best meet their needs.
The Siebel CRM Solution
"By adding a dedicated enterprise product, Acronis has drawn a line in the sand that identifies the separate and unique needs of consumer and corporate workstations, business and departmental servers, and enterprise servers, " said Max Tsypliaev, CEO of Acronis. "We researched the specific needs of each market segment and now offer individual products for these distinct markets. In addition to the products being announced today, the company offers Acronis True Image Server for Windows and Linux for the SMB and departmental server market, while Acronis True Image?.0 class solution.
Laptop Computer Siebel CRM applications provide the most comprehensive
multichannel solution that allows organizations to manage,
synchronize, and coordinate customer interactions across all
channels. Siebel 7.8, the latest version of the industry-leading
solution, extends the Siebel 7.x product family and includes
significant new and enhanced features, such as advanced order
management and embedded analytics capabilities that enable
companies to increase sales and service velocity by enabling more
efficient and effective product, pricing, and promotions management
across multiple channels. The solution provides sales and service
organizations with a single, complete view of all customer assets
and past interactions and makes this information available to
customer-facing employees at the point of contact with the
customer. This real-time insight will enable sales and service
professionals to gain deep insight about their customers and, for
the first time, be able to use this knowledge to better assess
customer needs and act decisively, in real time, to provide
relevant products and services.
About Siebel Systems
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Desktop Computer Siebel Systems is the world's leading provider of
customer-facing solutions that deliver demonstrable business
results and long-term competitive advantage. Siebel's multichannel
offerings allow organizations to intelligently manage and
coordinate all customer interactions across the Web, contact
center, field sales/service force, branch/retail network, and
indirect and partner distribution channels. Siebel solutions draw
upon the company's best-in-class capabilities in customer
relationship management (CRM), business intelligence, and customer
data integration and can be deployed as licensed software or as a
hosted service. Siebel solutions are tailored to the unique needs
of 23 industries and incorporate industry-specific business
processes, best practices, and business insight. They are the
product of more than $2 billion in R&D investments and reflect
over 11 years of experience with more than 4,000 organizations.
Together with its extensive global network of alliance partners,
Siebel provides the people, process, and technology expertise
critical in driving business value from the deployment of
customer-facing solutions. Over 3 million users worldwide in
organizations of all sizes depend on Siebel solutions to deliver
dramatic improvements in how they identify, acquire, retain, and
serve customers. For more information, visit www.siebel.com.
Notebooks Media Contact:
Lenovo Cecilia Denny
Siebel Systems, Inc.
Tel: (650) 477-5861
Email: cecilia.denny@siebel.com
Hard Drive For more information on Siebel Systems solutions and services,
please visit our Web site:
CRM - http://www.siebel.com/crm;
OnDemand Solutions - http://www.crmondemand.com;
Industry CRM - http://www.siebel.com/industry-crm;
Call Center & Service -
http://www.siebel.com/call-center;
Sales Force Automation -
http://www.siebel.com/sales-force-automation;
Marketing Automation -
http://www.siebel.com/marketing-automation;
Business Intelligence -
http://www.siebel.com/business-intelligence;
Integration Solutions -
http://www.siebel.com/integration-solutions;
CRM Services - http://www.siebel.com/crm-services.
Travelstar Except for the historical information contained herein, this
press release contains forward-looking statements that involve risk
or uncertainties. Future operating results of Siebel Systems may
differ from the results discussed or forecasted in the
forward-looking statements due to factors that include, but are not
limited to, risks associated with customer relations, such as the
availability of Siebel Systems' products and services, customer
implementation of products and services, relationships with
customers, third-party vendors and systems integrators,
concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on
potential factors that could affect the financial results of Siebel
Systems are included in Siebel Systems' Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and its other filings with the
Securities and Exchange Commission, which are available at
www.sec.gov. Siebel Systems assumes no obligation to update the
information in this press release.
Gateway Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.
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