Analyst Firm Recognizes Siebel Systems as a Leading Provider of Hosted CRM Solutions
Report Cites Hybrid Sales Model and Industry-Specific Offerings
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SAN MATEO, Calif.--(BUSINESS WIRE)--July 21, 2004--Siebel Systems, Inc. (Nasdaq:SEBL), a leading provider of business applications software, has been recognized as a leader in the rapidly growing hosted CRM market, according to a June 2004 report from Forrester Research. The report cites several characteristics of Siebel Systems' hosted CRM solution, which entered the market only six months ago, including a hybrid deployment model, industry-specific offerings, a strong international presence, and partnerships.
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According to the report, entitled "How to Choose a Hosted Sales Solution," midmarket firms and divisions of large enterprises are showing renewed interest in CRM. For many, hosted sales offers good basic relationship management and increased sales autonomy, without costly long-term commitments. To help these companies select the best option for their organization, the report examines product offerings of four major vendors, evaluating them across three key dimensions:
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-- Current Offering -- Forrester's assessment of the strength of
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various providers' hosted CRM solutions used Forrester's
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TechRankings methodology, an evaluation process combining
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hands-on, scenario-based testing and vendor research with
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strategic market analysis and insight. Using this process,
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Forrester evaluated Siebel Systems' hosted CRM solution
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against more than 100 criteria, including functionality,
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usability, service offerings, and cost. The assessment also
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incorporated three user scenarios -- sales representative,
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sales manager, and application administrator.
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Siebel Systems' hosted CRM solution is the only hosted CRM
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solution currently offering advanced analytics, hosted contact
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center capabilities, and a fully hosted enterprise application
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integration server.
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-- Strategy -- Firms looking to buy an SFA solution want a
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product that not only meets today's requirements, but will
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also evolve to meet future needs, according to the Forrester
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report. To assess the various vendors' hosted solution
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strategies, Forrester interviewed each vendor about its
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product vision -- including planned functionality and
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enhancements -- and sales and implementation strategy,
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measuring the vendors' focus on strategic partnerships and
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global reach.
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Siebel Systems' hosted CRM product vision incorporates
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recently introduced industry-specific editions and also
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provides the industry's only hybrid deployment model. This
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model allows organizations to deploy integrated hosted and on
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premise CRM solutions that can scale and evolve to meet
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companies' changing needs. Also, Siebel Systems, the world's
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leading provider of CRM solutions, with 82 offices in 28
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countries, has partnered with IBM, the global leader in
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delivering hosted applications, to effectively deliver Siebel
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Systems' hosted CRM solution to organizations worldwide.
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According to the Forrester report's author, Erin Kinikin:
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"With more than $1.4 billion in annual revenue, nearly 5,000
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employees, and a strong international presence, (Siebel
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Systems) has the resources to make its hosted CRM offering
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compelling...."
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-- Market Presence -- Also according to Forrester, in this
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rapidly changing market with frequent new entrants, firms must
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consider vendor viability. To assess each vendor's market
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presence, Forrester measured revenues, profitability, customer
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base, and reach.
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Demonstrating its market viability, Siebel Systems, founded in
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1993, has delivered business applications to more than 4,000
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customers, has 2.36 million users currently in production, and
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generated revenues of $1.35 billion in 2003.
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"Siebel Systems created the CRM market and has set the standard for on premise CRM solutions for more than ten years," said Mike Betzer, Vice President and General Manager, Siebel CRM OnDemand. "We've expanded this leading market position with Siebel CRM OnDemand and are pleased that Forrester Research has ranked Siebel Systems as a leading provider of hosted CRM solutions and that tens of thousands of companies globally have expressed interest in our hosted offering."
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Companies of all sizes are deploying Siebel CRM OnDemand to quickly and easily provide world-class CRM capabilities to employees. Haworth, one of the largest office furniture and workspace manufacturers in the world, headquartered in Holland, Michigan and with sales and manufacturing facilities in over 40 countries, is deploying Siebel CRM OnDemand to create a consolidated view of customer accounts, increase sales pipeline visibility, and facilitate collaboration between sales members. According to Al Lanning, Haworth Global Vice President of Sales, "We chose Siebel CRM OnDemand because of its enterprise-class sales functionality, scalability, multilingual support, and partner management capabilities. We will be able to provide the highest levels of service to our customer groups, efficiently coordinate sales activities around the globe, and -- with additional insight into our sales pipeline -- more accurately forecast sales revenue and precisely meet our customers' needs."
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About Siebel CRM OnDemand
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Siebel CRM OnDemand is a hosted CRM offering delivered over the Web and accessible from an Internet browser at a fixed price per user per month. Customers can deploy Siebel CRM OnDemand quickly, easily, and affordably without any up-front IT investments. Siebel CRM OnDemand delivers complete sales, marketing, and service functionality; built-in customer analytics; virtual call center technology; embedded best practices; and world-class hosting services and support. Siebel CRM OnDemand is now available for purchase. For more information, visit www.crmondemand.com.
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About Siebel Systems
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Siebel Systems, Inc. is a leading provider of business applications software, enabling corporations to sell to, market to, and serve customers across multiple channels and lines of business. With more than 4,000 customer deployments worldwide, Siebel Systems provides organizations with a proven set of industry-specific best practices, CRM applications, market-leading analytics products, and business processes, empowering them to consistently deliver superior customer experiences and establish more profitable customer relationships. Siebel Systems' sales and service facilities are located in more than 30 countries. For more information about Siebel Systems, Inc., or to review other customer success stories, please visit www.siebel.com.
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Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with customers, third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and its other filings with the Securities and Exchange Commission, which are available at www.sec.gov. Siebel Systems assumes no obligation to update the information in this press release.
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Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.
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Contacts
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Siebel Systems, Inc.
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Shelley Knowlton, 650-477-4119
email: shelley.knowlton@siebel.com
