Leading Financial Institutions Bank on Vignette
Independent research firm suggests financial services companies
will increase investment in Web presence in 2006
AUSTIN, Texas (June 27, 2006) Wachovia Bank and Skipton Building
Society are leveraging Vignette, a leading provider of enterprise
content management
solutions, to deliver custom
content to customers and financial advisors worldwide. Vignettes
ECM solutions, which include Next-Generation Web Presence,
Imaging and Workflow and Collaborative Document and Records
Management, are currently deployed at more than 250 financial
institutions worldwide including half of the Global 100
financial services companies.
A recent Forrester Research report suggests financial institutions
will increase their Web investment in 2006. To accommodate their
growing online constituencies, we expect financial services firms
to increase their investments in online capabilities as well as in
cross channel interactions that include the Web, writes Bruce
Temkin, research director at Forrester Research in a recent
Forrester report titled Trends 2006: Retail Financial Services
(February 2006). Look for banks to beef up their online sales and
marketing efforts, for insurance companies to improve the usability
of their
sites, and for full-service brokerages to try to catch up
with the demands of affluent customers.
Laptop Battery Vignette is helping Wachovia Bank deliver a more personalized,
interactive experience for its 4.3 million online customers. Its
public-facing Web site, Wachovia.com, was recently named the best
overall customer experience for
banking prospects by Keynote
Systems, a leader in online
performance management
services.
The Windows version of Quicken 2008 works with more than 5300 financial institutions1 (Quicken Mac 2007 works with more than 2, 000), making it even easier to bank online, pay bills, transfer funds and download transactions from your bank, credit card or investment accounts. The list of financial institutions is always being updated as more are added, and the online features differ for each institution, and across Windows and Macintosh. date listing of current financial institutions and their online capabilities, see Participating Online Financial Institutions.
Thinkpad Wachovia customers and prospects visit Wachovia.com for many
reasons. They access their accounts and initiate transactions,
research Wachovias wide range of product and service offerings,
request customer support, locate our physical locations, apply for
jobs and learn about Wachovia as an investment, said Jason Ward,
Interactive Design Group Director, eCommerce division at Wachovia
Bank. Vignette provides the window through which our online
customers view Wachovia. Their flexible, scalable content
management software enables us to easily update our Web sites look
and feel and provide more targeted messaging to prospects and
customers, all while maintaining consistency across our brands.
Studies indicate that over 6, 000 banks and other financial institutions offer credit cards in the U.S.
Microsoft Skipton Building Society, a leading financial services company
based in the U.K., is using Vignette to automate content-intensive
business processes and enhance their customer service. Since
deploying Vignette, the Building Society has dramatically reduced
the amount of paper-based documents such as application forms,
letters, and faxes. Digitizing these documents gives financial
advisors instant intranet access to customer records and
transaction history, allowing them to provide greater levels of
service.
When you choose to get your disbursement of funds to your bank account, you are authorizing us (or an agent acting on our behalf) to initiate one or more ACH credit entries for the specified payment amount(s) accrued on your GlobalScholar Account to your bank account, and you authorize the financial institution that holds your bank account to credit such amounts. To complete your transaction, we (or an agent acting on our behalf) will create an electronic funds transfer, which will be presented to your bank or financial institution for payment to your bank account.
Laptop Computers Financial services organizations face content management
challenges both internally and externally from reducing paper-based
processes and maintaining records to increasing their Web
investment in order to attract and retain customers, said Larry
Warnock, chief marketing officer at Vignette. Providing world-class
ECM solutions that directly address these challenges is the reason
Vignette is able to continue its momentum in the financial services
industry.
With today's announcement, Bank of Smithtown in Hauppauge, NY, will be the first Digital Insight financial institution to offer the integrated PayCycle product. "Our small business customers will greatly benefit from automated payroll services within our online banking channel, " said John Romano, president, Bank of Smithtown. "We see this as a key to building and maintaining long lasting customer relationships and a great way to compete with other financial institutions while improving our business results."
Laptop Computer Additional Vignette financial services customers include
American Express, ACE International, Barclays Capital, H&R
Block, JPMorganChase, ING, Natexis Banques Populaires, Synovus and
Wells Fargo.
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Desktop Computer Source: Vignette
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