Sigma Launches New Customer Self-Service Portal Application for Cable Operators Offering VoIP
The Sigma Voice Client Services Center Helps Offload Customer Call Center Activity and Reduce Costs
TORONTO, Feb. 28 /PRNewswire/ -- Sigma Systems today released the Sigma Voice Client Services Center (CSC). The CSC is a new customer self-service portal application initially targeted at cable network operators worldwide offering VoIP (Voice over Internet Protocol) services.
The Sigma Voice CSC is the latest addition to the company's award-winning Sigma Systems Product Portfolio, a growing suite of service management applications and solutions for automating delivery of next-generation voice, data/Internet, wireless and video services. The foundation of the award-winning Portfolio is the Sigma Service Management Platform.
The Sigma Voice CSC is designed specifically to meet cable operators' demands for more subscriber-initiated service management functions, managed directly by subscribers themselves. Typically, service providers' large call centers handle service orders, provisioning and activation as well as service diagnostics. But call center involvement in day-to-day service upgrades and routine service modification processes are costly.
"With the Sigma Voice CSC, we continue to innovate and build product capabilities needed by cable operators to remain competitive," said Preston Gilmer, Vice-President, Product Marketing, Sigma Systems. "Sigma's new self- service portal provides measurable cost savings, stimulates new revenue, and provides 'client services control' with greater subscriber autonomy and flexibility."
The Sigma Voice CSC greatly reduces CSR operational costs for routine changes and updates to subscriber's service profiles by reducing the volume of call center activity. The product's e-portal gives subscribers greater autonomy to manage their voice services online. Subscribers can view their account and service information; select new service features and feature bundles, as well as change features and personal parameters. Customer self- service even allows providers to deploy new services, unprofitable if burdened by the expense of customer service representative (CSR) involvement in day-to- day service additions, upgrades and routine modification processes.
"We are particularly excited about our new product, the Sigma CSC, already selected by a Tier One MSO for deployment in 2005. For example, the product enables cable VoIP service providers to rapidly attain competitive parity with the self-service portal functionality at pure VoIP service providers, as well as offering innovative features to compete against incumbent service providers," added Gilmer.
In combination with the Sigma VoIP Service Package, the Sigma Voice CSC allows providers to test new voice service offerings as a result of the solution's rapid service definition and ease of deployment. The net result - new voice service offerings are more attractive to customers - enhancing the stickiness of the overall service bundle.
About Sigma Systems
Sigma Systems is the leading provider of service management OSS solutions for delivering next-generation services on cable, wireless and IP broadband networks. Sigma's award-winning software solutions help service providers deliver voice, data/Internet and video services, anywhere, anytime, while realizing the maximum revenue from subscribers for the least operational cost. The Sigma(tm) Service Management Platform automates order management, service provisioning and activation, resource management, and service authorization, as well as subscriber self-service and service diagnostics processes. Sigma supports all major communications technologies, including VoIP, PacketCable telephony, SIP telephony, GR303/V5.2 telephony, high-speed Internet, ISP services, wireless infrastructures (1x, 2.5G/3G), advanced digital set-tops. Sigma solutions have been trusted, proven and deployed by tier-1 clients in North America, Europe and Asia since 1996. Today, over 15 million subscribers of next-generation broadband and wireless services are managed by Sigma solutions world-wide. Sigma's clients serve over 40 million subscribers. For more information, visit www.sigma-systems.com
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