Capgemini and Kanisa Join Forces to Deliver Knowledge-Empowered Customer Service Solutions Worldwide
Capgemini to Resell and Deploy Kanisa's Service Resolution Applications to Enterprise Customers in Key Industries
CUPERTINO, Calif.--(BUSINESS WIRE)--Aug. 2, 2004-- Kanisa, the leading provider of knowledge-empowered customer service applications, and Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, today announced they have joined forces and entered into a global reseller agreement. Under the terms of the agreement, Capgemini will resell and deploy Kanisa software applications worldwide. Capgemini and Kanisa will jointly deliver solutions for strategic vertical industries, including financial services, high technology, telecommunications and manufacturing.
"Customer relationship management remains a top priority for Capgemini clients in all industries," said Kirk Strawser, vice president and global CRM leader at Capgemini. "Kanisa delivers unique and exceptional business value by extending existing CRM systems with next-generation knowledge management applications. From increasing 1st call resolution of support agents at software companies, to enhancing the effectiveness of financial advisors at brokerage firms, to driving call deflection at wireless services companies, Kanisa can enable our clients to increase revenues, cut costs, and improve customer satisfaction."
Kanisa is the core infrastructure behind Capgemini's offering for wealth management and financial advisors called Wealth Adviser InfoCenter. The joint offering integrates disparate content sources to enable advisors to more effectively service their clients. Kanisa and Capgemini are working on other joint solutions for other vertical industries.
"With Kanisa, Capgemini has partnered with a market leader in knowledge-empowered customer service," said Strawser. "We have high expectations for our success at jointly delivering solutions to key vertical markets."
"Capgemini's reputation in the financial services, telecommunications and technology sectors is phenomenal with dozens of customers that rely on it for critical support," said Bruce Armstrong, CEO of Kanisa Inc. "As we continue to rapidly expand the breadth of our application suite, our partnership with Capgemini could not be better timed. Our combined knowledge will enable us to help large companies make significant improvements in their customer service organizations."
About Kanisa
Kanisa is the leading provider of knowledge-empowered customer service applications that drive efficiency, revenue, and customer satisfaction. Kanisa applies knowledge to optimize customer-facing business processes in support centers, service portals, and web sites. Industry-leaders including Novell, Merrill Lynch, McAfee, Sprint, Ford, Wachovia, and Novartis rely on Kanisa applications to deliver world-class customer service. Kanisa is headquartered in Cupertino, CA.
About Capgemini
Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, has a unique way of working with its clients, which it calls the Collaborative Business Experience. Through commitment to mutual success and the achievement of tangible value, the company helps businesses implement growth strategies, leverage technology, and thrive through the power of collaboration. Capgemini employs approximately 55,000 people (as of January 1, 2004) and reported 2003 global revenues of 5.754 billion euros.
More information about individual service lines, offices and research is available at www.capgemini.com
Contacts
Kanisa, Inc.
Jessica Hoffman, 408-863-5760
jessica.hoffman@kanisa.com
or
Capgemini
John Patterson, 917-934-8735
john.j.patterson@capgemini.com
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