This has been an interesting week. My company has thousands of customers around the world, so my team and I are used to dealing with customer support issues and do everything possible to make sure every customer gets exactly what they paid for.
Laptop Battery And 99.999% of the time our customers are extremely happy.
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Thinkpad Then there is that other .001%...
According to the indictment, Jones would steal various IBM and Penguin computer servers from Verisign's warehouse in Virginia and sell them to Johnson. Johnson would then sell the servers to several individuals, who would sometimes place them for sale on eBay. As a result of this scheme, the indictment alleges that Jones and Johnson caused Verisign to lose more than $120, 000 worth of computer equipment. In the indictment, Jones and Johnson are charged in three counts with causing the interstate transportation of stolen property, namely IBM 330 and 335 servers, in violation of 18 U.S.C.
Microsoft This week I had one customer threaten to
hunt be down and shoot me like a dog.
And then, of course, we have the Standalone Server product, which is called Acronis True Image Server for Windows or Linux and that will manage a single standalone server. What type of computers can we back up, because in a medium to a large sized, even some small sized businesses, who knows what kind of computers they have They may have laptops, they may have desktops, they may just have anything and everything
Laptop Computers Another said that if she
could get her hands around my neck she'd strangle the life out of me.
This is specifically for purchases on business computers, so if you bought your laptop at Costco, you might not have this service.
Laptop Computer And still another sincerely hoped that I "burn in Hell for all
eternity."
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Desktop Computer What did I do to deserve these threats?
Notebooks Nothing. Absolutely nothing.
Lenovo Why then are these people who I assume are otherwise nice, normal human beings wishing me such ill will?
Hard Drive Here's the full story...
Travelstar It's because they ordered something from one of my websites and
they did not receive the confirmation email in a timely manner.
Gateway That's it. An email didn't reach their inbox.
Laptop Parts And being human, which is the most suspicious and non-trusting
species on the planet, these wonderful folks decided that since
they didn't receive the email as quickly as they felt they
should, I was a scammer out to steal their money and that I
should be shot, strangled, and condemned to Hell for all
eternity.
Software All because they didn't receive an email.
Hard Drives And was it my fault that they didn't receive the email?
Electronics Nope, not at all. My entire system is automated and works like a charm.
Canon Did they take the time to logically think about the possible
reasons that the email was not received?
Desktop Pc Did it ever occur to them that the blame might lie in their own email filters or their ISP's filters?
Desktop Computers Did it ever cross their mind that the email might just be sitting in their spam folder (as was the case in each of these examples)?
Think Pad Nope, instead they decided - within MINUTES of clicking the buy
button - that your old buddy, Tim, was the spawn of Satan and a scam artist just out to
steal their money.
Repair And do you think it ever occurred to these good, decent folks to
click the customer service email link that is clearly shown on
their sales receipt to request that their information be sent
again?
Data Recovery Nope and nope again. That would have made too much sense.
Cisco Do you think they took the time to read the long explanation on
the sales receipt and the order "thanks page" that explains that sometimes email filters
block delivery of download emails and they should contact customer service if they have a problem?
Keyboard Nope,nope, and nope.
Monitor Instead, they somehow found my personal email address and started
sending me death threats.
Desktop Let me tell you, nothing warms the cockles of your heart (did you know your heart had cockles?) like
receiving an email from a customer who actually has the word "God" in their email address who hopes that
you burn in HE-double hockey sticks because he didn't receive an email with his
order information.
Infosys So this leads me back to the beginning of my story.
Refurbished Laptops Please Don't Buy Anything From Me...
Wipro At least until you read the rest of the story...
Lap Top First, let me explain the mechanics of online ordering.
Refurbished When you come to one of my websites and click a button to
purchase a product, here's what happens.
Memory My website adds the product to a shopping cart.
When
you click to proceed you either pay by credit card or are taken to Paypal, where you can log
in to an existing Paypal account or set up a new account.
On
the last page of the checkout process there is a button
labeled "CONTINUE." When you click the CONTINUE button you are
taken back to my website to the product download page.
The credit card processor or Paypal transmits a signal back to my system that lets me know
that you made a purchase.
My system displays the link to your
order information on the download page and at the same time sends
your order information to the email address you used to place the
order.
The entire process is instantaneous and automated.
Intel And it works
extremely well. At least on my end.
As400 It is when my system attempts to deliver the email to the
customer's email address that problems sometime occur.
Averatec It's estimated that only about 25% of emails get past ISP spam
filters now.
Hardware Especially if the recipient uses a free email system like Hotmail,
Yahoo, Gmail, and MSN.
Dual Xeon And many ISPs, namely AOL, Comcast, Cox, Earthlink, and Juno,
just to name a few, also heavily filter their user's emails
without the user ever knowing it.
Storage Of the 25% that the ISP actually lets through, the user's email program filters out another 3/4 of those.
Seagate So every now and then an email sent by my system does not end up
in the customer's inbox, but gets blocked by the ISP or filtered
by the user's email program to a junk or spam folder.
Computer Sales And when that happens most customers are sane and polite and simply
request that their information be sent again, which we are more
than happy to do.
Computer Hardware Then again, some customers immediately think that they have been
scammed and that I should be put to death.
Printers People. Gotta love 'em...
Technology So the next time you buy something from me or any other reputable online vendor and the email doesn't
hit your inbox as quickly as you think it should, instead of
pulling out the torches and pitchforks and screaming for blood,
check your spam folder to see if the information is there.
Mainframe If it is, problem solved. Put your pitchfork away.
Samsung If it isn't, don't blow your top and start sending death threats.
Computer Repair Just politely ask that it be sent again.
Used Computers Email is an imperfect medium.
Network Remember that the next time you threaten to shoot, strangle, or
condemn to Hell someone who has done you no wrong.
Digital Cameras
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