Sun Microsystems Deploys Palm Treo Smartphones Through
Asurion
Real-Time Remote Access to Mobile Enterprise Platform Running
on Treo Smartphones
SUNNYVALE, Calif.--(
BUSINESS WIRE)--Aug. 9, 2005-- Continuing its
drive to be the most significant mobile computing company, Palm,
Inc. (Nasdaq:PALM) today announced that Sun Microsystems has
deployed 600 Palm(R) Treo(TM) smartphones to its U.S. field
services organization for remote and onsite access to Sun's
call-management system to better serve Sun customers. Sun tapped
Asurion Managed Wireless to provide deployment, rental, inventory
management and guaranteed overnight replacement for the Treo
smartphones.
Sun, a leading global provider for industrial-strength hardware,
software and services, chose Palm's Treo solution after evaluating
a variety of wireless data network devices. The Treo smartphone
serves as a cell phone, an SMS device for sending instant messages,
and -- most important for Sun -- a secure, web-capable device for
accessing corporate applications, email and calendar.(1) Sun used
its Java Platform, Enterprise Edition (J2EE) and Micro Edition
(J2ME) using Mobile Information Device Profile (MIDP) technology
running on Sun Java System Application Server Enterprise Edition 7
to develop a mobile call-management application that enables
real-time communication with the enterprise call-management
application, providing its engineers with better access to
real-time customer service information.
Laptop Battery Workflow changes that deliver a return on investment (ROI) to
Sun on this project include the following:
Interested in deploying Treo™ smartphones in your business Whether you'd like to outfit a few select associates or your entire company, we can help you find just the right solution. Please fill the form below and your information will be reviewed by the Palm team. Qualified customers will be contacted to receive the free Treo smartphone(s) of their choice. Thank you for your interest in Treo smartphones and Palm partner solutions.
Thinkpad -- Lower call volume -- Engineers previously received only
partial information on their pagers, so they repeatedly had to call
for more customer details. With Treo smartphones, real-time
customer information is always at their fingertips, so "callbacks"
to the Sun Support Services call center are expected to be reduced
by approximately 90 percent.
Being the "Silicon Valley of the North", tech companies such as IBM, Sun Microsystems and Compaq.
Microsoft -- More timely updates to service call and repair records --
Engineers previously weren't able to provide real-time updates and
closure information. With Treo smartphones, approximately 90
percent of customer service cases are expected to be updated every
72 hours or less.
Exchange ActiveSync works with the VersaMail® 3.5 email client and Calendar and Contacts organizer software built in to the Palm® Treo™ 700p smartphone. Synchronize your Inbox, including attachments. Your messages are sent through the Exchange server, and copies are added to the Sent Items folder on the server. Messages you' so the Inbox on your desktop computer stays as up to date as the one on your Treo.
Laptop Computers "The Treo smartphone provides the complete access to real-time
customer service case information that our field services community
has been asking for," said Kevin Coyne, vice president of Services
for Sun Microsystems. "And by consolidating to a single converged
wireless device, Sun eliminates extra costs, overlapping services
and the need to juggle two-way pagers and cell phones. Asurion's
managed wireless program eliminated the capital requirements for
the rollout, and provides Sun with the flexibility to upgrade
hardware next year to take advantage of future versions of Palm's
Treo smartphone."
up networking plan from your service provider is also required at an incremental cost above and beyond the service provider's regular smartphone data plans. USB connection also requires USB cable included with smartphone and installation of included software (currently available for Windows computers only), which allows your PC to recognize the smartphone as a modem. Palm, Palm OS, and Treo are among the trademarks or registered trademarks owned or licensed to Palm, Inc. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners.
Laptop Computer "Sun is one of many Fortune 1000 companies that have realized
the power of Treo smartphones for continuous productivity and
greater flexibility," said Tara Griffin, vice president, enterprise
sales, for Palm. "Today, mobile solutions that enable the flow of
important data are key to quality customer service, and Treo
smartphones provide the flexible platform and high ROI that gives
these organizations an edge over the competition."
XYZ software is compatible with Treo™ smartphones (if truthful). The Treo™ smartphone runs our software more efficiently than other mobile devices (if truthful). NEVER use Palm's logos or stylized marks unless you have express written permission from Palm. Unlicensed use of logos or stylizations (as distinguished from word marks) is not a fair use and is strictly prohibited by Palm.
Desktop Computer About Asurion
Notebooks Asurion Managed Wireless is the enterprise solutions division of
Asurion Corporation, the leading provider of equipment management
and protection programs to the wireless industry. Asurion has over
20MM customers worldwide, and is partnered with virtually every
major domestic wireless carrier, including Alltel, Cingular,
Nextel, Sprint, T-Mobile and Verizon. For additional information
about Asurion, visit www.asurionmw.com.
Lenovo About Palm, Inc.
Hard Drive Palm, Inc. (formerly palmOne, Inc.) -- a leader in mobile
computing -- strives to put the power of computing in people's
hands so they can access and share their most important
information. The company's products include smartphones, under the
Treo(TM) brand; mobile managers, under the LifeDrive(TM) brand;
handheld computers, under the Tungsten(TM) and Zire(TM) brands; as
well as software and accessories.
Travelstar Palm(R) products are sold through select Internet, retail,
reseller and wireless operator channels throughout the world, and
at Palm Retail Stores and Palm online stores
(http://www.palm.com/store).
Gateway More information about Palm, Inc. is available at
http://www.palm.com.
Laptop Parts (1) Within wireless service coverage area only. Email, messaging
and web access require data services from a mobile service provider
at an additional cost. ISP may also be required. Pricing varies by
service provider.
Software Palm, palmOne, LifeDrive, Treo, Tungsten, and Zire are among the
trademarks or registered trademarks owned by or licensed to Palm,
Inc. Sun, Sun Microsystems, Java, J2EE and J2ME are trademarks or
registered trademarks of Sun Microsystems, Inc. in the United
States and other countries. All other brand and product names are
or may be trademarks of, and are used to identify products or
services of, their respective owners.
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