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• Monitor sessions with real-time management console Monitor agents and queues using real-time management console. Get notification when the wait time exceeds predetermined thresholds. laptop battery

Record sessions for later playback

Auto-record all sessions to create a full audio, data, and video audit trail. Record support sessions and access them easily from your WebEx site. Use Network-based recording to efficiently document sessions, expedite incident resolution, and train new staff. thinkpad

• Analyze key metrics using powerful reporting capabilities microsoft

Collect customer data before the session starts and survey data at the end of the session. Use these reports to analyze your call center metrics, including handle time, call volume, agent productivity, and customer satisfaction. laptop computers

• See how organizations like yours are closing helpdesk tickets faster

Case Studies "WebEx enables us to access clients environments and troubleshoot issues immediately. We answer client support requests within 30 minutes, while our competitors can take up to a full day to respond."

- Lori Bello, Client Services Manager Read More /strong> laptop computer

• Wind2 "WebEx really improved our customer service. Within the first two months of using Support Center, our average close time decreased by more than 50%. That improvement is directly correlated to our use of Support Center."

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Read More /strong>

• SoftMed "We conduct thousands of WebEx support sessions monthly, and our customers are very pleased. Customer satisfaction ratings on WebEx usage are over 90%."

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"Before WebEx, remote connection issues were numerous and it was a challenge to have to connect to a customer remotely. Today, we have the customer on WebEx within seconds of taking a call."

- Iolanda Antunes, Director of Information Technology Read More /strong> lenovo

• Taking Remote Support to the Next Level

  Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors. See how your organization can take advantage of remote support to significantly improve the support transaction process, reduce service delivery costs, and increase solution effectiveness. hard drive

Free White Paper /strong> Improve your response time with remote assistance

Get WebEx Remote Support on demand over the web on a subscription basis. It¯ easy to get started. There¯ no need to invest in or install any new hardware or software 爊 your network or on any remote computers. For a predictable monthly fee, your support reps can access Remote Support any time, from any web browser, anywhere in the world©o support remote users instantly. travelstar

> Contact sales for a quote . Contact a solution specialist and tell us about your organization¯ needs to receive a quote. Or if you®e ready to get started, you can buy online now . gateway

> Take a FREE, no risk trial . Sign up for a personalized free trial so and your team can try out Remote Support. > Join a live demo right now and see how it works. Our demo specialists will answer your specific questions and show you how you can provide a winning solution to both your customers and your support reps. laptop parts

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Ready.Set.VoIP! Series Part 4 of 4: Reporting and Planning for the Next Cycle December 19th @ 11:00 AM PST | 12:00 PM MST | 1:00 PM CST | 2:00 PM EST Whether you have already deployed or are just considering an implementation, listen to find out how a VoIP network assessment can benefit your enterprise environment. More Details electronics

Learning 2.0: Using Web 2.0 to Create Effective Informal Learning December 19th @ 11:00 AM PST | 12:00 PM MST | 1:00 PM CST | 2:00 PM EST Today's organizations see strategic people management programs as key to developing, empowering and managing their people to increase performance, reduce costs, be more adaptable and ensure... More Details canon

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The 10 Biggest Referral Mistakes Salespeople Make January 16th @ 10:00 AM PST | 11:00 AM MST | 12:00 PM CST | 1:00 PM EST This webinar will discuss why mega-sales producers don't spend a fortune on direct mail or advertising and countless hours cold calling or networking at the Chamber of Commerce. More Details think pad

Cisco WebEx

Cisco Web Meetings and Collaboration Solutions repair

Customer Support Boost customer support ROI Boost productivity with remote support

Deliver world-class technical support while maximizing efficiency. Use WebEx to solve remote support issues in real time over the web. Avoid costly onsite visits and the time-consuming back-and-forth of talking customers through solutions by phone. Your support reps can provide immediate fixes from their PCs increasing first call resolution and reducing expensive service delays. Handle increasing volumes of service calls on both attended and unattended systems without skyrocketing costs. WebEx is provided on demand, so there¯ no hardware or complicated software to install. Start using it today! data recovery

• Remote Support

  Increase support while decrease cost Give customers fast, intelligent support that will decrease call resolution times and increase customer satisfaction. Enable your support reps to resolve problems remotely with WebEx Remote Support. Use WebACD feature (included) to queue and route service requests. Save time and money spent on expensive on-site service visits You£l meet or exceed service-level agreement objectives•ven as you reduce support costs. cisco

Remote Access

Support unattended computers, POS systems Manage thousands of computers distributed over multiple customer sites or networks without relying on service visits. Perform regular maintenance, install patches and updates without anyone in attendance. You£l boost productivity and improve customer satisfaction. keyboard

Service Desk by Parature

Boost customer support efficiency Consolidate all support requests in one repository from wherever they originate. Track, route, and manage customer support all from one place. Distribute service requests effectively to resolve them more quickly. monitor

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Affordable managed services Provide third-party application and help desk support to your customers on the WebEx Support Center platform with service by Ovex. Your clients will receive fast, responsive resolution. Get the advantage of scalable, dedicated expertise from top-tier remote services. You£l give end users the support that they need while freeing your support resources. desktop

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• Remote Support

  Solve remote support issues in real time Serve your customers with fast, intelligent support that will decrease call resolution times. Customer reps can launch support sessions from anywhere and provide immediate fixes. They£l offer better support and increase productivity. WebACD feature (included) makes it easy to monitor, queue, and route all support requests. wipro

* Online training and web-based support provided.

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On-Demand Web Collaboration for the Small and Medium Business; WebEx

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Changing the Game: Increase Sales with Customer Interaction Management Date: June 6, 2006 | Duration: 60 min A recent CIO Insight survey found that organizations that have a defined strategy and use technology to reinforce that strategy typically have a 16% higher close ratio. The importance of an... More Details rational

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5 Keys to Supercharge Collaboration in Online Meetings February 27th @ 10:00 AM PST | 11:00 AM MST | 12:00 PM CST | 1:00 PM EST This webinar will share five secrets that differentiate how superstars in the world's most successful global businesses communicate, collaborate, and connect differently when people are NOT... More Details battery

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The US Five Year Interactive Marketing Forecast March 4th @ 10:00 AM PDT | 11:00 AM MDT | 12:00 PM CDT | 1:00 PM EDT This Webinar will present Forrester Research's five year forecast for interactive marketing, with a particular focus on the challenges and opportunities related to search engine marketing. More Details western digital

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Training and support* Your Trial Includes Unlimited meetings for up to 10 people for free 30 day trial Full-featured capabilities Support and unlimited online training Full-featured capabilities for 30 days Computer access from any remote computer or mobile device 100MB of online storage, accessible even when your computer is offline Full-featured, no-risk trial includes: FULL FEATURED - ZERO OBLIGATION - NO CREDIT CARD toner

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WebEx Support Center Remote Access Service unattended computers Try It Free Remote Access Case Study Manage and support remote computers and POS devices

Provide quality support to remote computers with WebEx Remote Access. Make it easy for your technical support reps to view and control unattended servers, desktops, POS systems in real time. They can accurately troubleshoot, resolve issues, run patch updates o need to travel to sites. WebEx Remote Access gives them the functionality they need right from their browsers. Read how InfoGenesis optimized resources by integrating WebEx Remote Access into their support process to service over 1, 200 unattended terminals. brother

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See what Remote Access gives you

Enable your technical support reps to service multiple remote systems n real time, regardless of firewall restrictions. Perform remote service and maintenance tasks without customer presence. Deploy regular updates and security patches anywhere, any time. Keep pace with rapid changes in technology, software licensing, and regulatory issues. Get WebEx System Management to give your team asset management and software distribution tools. It integrates readily with Remote Access. Contact our sales team to get a free trial of Remote Access for your technical support reps. See how you can use WebEx Remote Access to: camera

Optimize your resources

Troubleshoot and maintain remote computers from where ever ut the cost of travel, you ’l see savings instantly. Implement your remote access networks without investing in expensive hardware and software. Push patch updates, respond and fix problems in less time. Your technical support reps can cover unattended systems quicker. networking

Reduce downtime eliver premium 24x7 support

Ensure minimum downtime of business critical applications o need to wait for client to get in the office to diagnose and resolve problems. Technical support reps can access remote mission critical systems anywhere, any time. Transfer files and reboot as needed to rapidly resolve problems. sharp

Improve customer satisfaction eet your SLA easily

Manage customer hardware and software proactively educe scheduled maintenance delays. Access systems securely from any web browser, anywhere ven through most firewalls. The customer doesn't even need to be there. Keep systems up and running with tools such as file transfer and application control. cheap

Access remote systems securely

Take advantage of multiple levels of security and granular access controls. Ensure only authorized personnel have access. Information is never stored on our servers and 128-bit SSL and AES encryption guarantees your support calls are private and secure. Log and record remote access sessions se network-based recording for compliance and security purposes. Click here to collapse windows

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View screenshots and features Handle multiple systems with a scalable, centralized administration

Manage hundreds thousands of computers easily with a centralized dashboard. Group systems by function, location linux

Customize access permission

Assign user access to individual computers or groups of computers. Set passwords at the site level, group level, and/or individual computer level. Automatically expire passwords after a pre-defined time and set strict criteria to retrieve passwords. computer support

Initiate key functions needed to finish the job

Start remote reboots, file transfers, and system upgrades even when no customers are present. Invite a subject matter expert for those tough problems ou ’l even share the same view of the desktop. used laptops

Start now without new hardware

Access any system in your network ll that is needed is a small agent that can easily be deployed on the remote machine. Click here to collapse Click here to expand cameras

See how organizations like yours are closing tickets faster Case Studies InfoGenesis "WebEx did a demonstration of a Support Center session on one of our computers here in Santa Barbara and I was actually surprised that we didn have to reconfigure any of our firewalls. That was huge for us, because the idea of going to each customer site to reconfigure firewalls was not feasable. With Support Center, we didn have to."

- Eric Sanabia, Manager of Integration Read More VBrick Systems "High-quality remote support must be instantaneous, and the best-of-breed WebEx infrastructure ensured our customers would always have a fast, reliable support experience." - Hank Kisiel, Pre-Sales Support Manager Scientific Computers "We found that a lot of our customers were very familiar with WebEx as a brand. They understood what it was, and our belief was that would make it a lot easier when we said we were going to WebEx onto their machine." scanners

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Complete service requests ahead of time tart today

WebEx Remote Access is provided on-demand over the web on a subscription basis, which makes it easy to get started. You don need to invest in any new hardware or install any software on your computer. You simply pay a predictable monthly fee and use it anytime, from any web browser, anywhere in the world. That means you can get started in web-based support almost instantly. workstation

• Contact sales for a quote or a free trial

  . WebEx Remote Access is available as a stand-alone application or as part of a comprehensive support solution. We can provide a quote once we learn a bit more about your specific needs or set you up with a personalized free trial so you and your team can try it out. iseries

Join a live demo

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See how you can improve remote support effectiveness

Get more done with the resources you have. Finally, there a solution that helps your entire team stay on top of every call. So you can support more remote customers and resolve issues faster. Pair Remote Support with leading helpdesk application Service Desk by Parature, to simplify ticket management. information technology

Streamline the customer experience

See issues firsthand ust like being there in person ather than relying on a verbal description. Increase customer satisfaction with secure, high-quality call resolution, permission-based access, and post-session surveys. routers

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View and control your customer entire desktop or just specific applications. Diagnose problems, transfer files, and install patches or updates. 180gxp

Increase support revenue and meet or exceed SLAs

Improve service contract renewal rate by offering better service without increasing cost of service delivery. Keep your customers up and running and confidently establish SLAs above and beyond what your competitor's can offer. notebook battery

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