UniPress Software Announces Partnership with Israeli Distributor To Strategically Place FootPrints in High-Demand Market
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EDISON, N.J.--(BUSINESS WIRE)--July 26, 2004--UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced an exclusive distribution agreement with P2P Support, a leading Israeli software distributor. The agreement allows UniPress to deliver its full line of FootPrints(R) web-based service desk solutions to customers in Israel, fulfilling a strong demand for FootPrints products in the region.
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UniPress Software's FootPrints line consists of 100% web-based service desk solutions that help organizations streamline and automate their internal and external customer support operations. Features include centralized, multi-channel issue tracking, self-service online, knowledge management, two-way email management, automated metrics and reporting, and multiple, fully integrated add-on tools for a variety of related business processes.
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FootPrints' ease-of-use and fast implementation will enable customers in Israel to quickly and easily deploy an integrated web-based service desk with all the features mentioned above. They will also benefit from a variety of FootPrints add-on capabilities including its Dynamic Address Book Link, Dynamic SQL Database Link, integration with LANSurveyor and Microsoft SMS for network and asset management, FootPrints Software Deployment, FootPrints Telephony, live eSupport, and integration with RightAnswers Knowledge-Paks. A complete Hebrew language version of FootPrints is currently available.
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For many customers in the Israeli market, the belief is that they need to spend hundreds of thousands of dollars on products and customization services to deploy a service desk solution that speaks their language. With FootPrints, the product can be fully customizable, without requiring any help from external resources. This makes FootPrints an extremely attractive choice for customers looking for a cost effective service desk solution that can be tailored for their individual needs.
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"Our customers in Israel are mostly small-to-medium sized organizations that rely heavily on computers to run their businesses," said Moshe Shenker, President of P2P Support. "FootPrints is a valuable solution for these organizations because they can use it to support both internal IT users and external customers, while at the same time automating workflow and sales activity. In fact, one of our customers recently noted that FootPrints was the ideal product to help it grow from a five-person local company to an 80-person global organization."
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"With P2P Support's reputation for delivering proven products to its customers, this partnership has all the makings of a great success," said Mark Krieger, President of UniPress Software. "We look forward to working closely with P2P Support to help establish FootPrints as the leading support automation solution throughout Israel."
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For more information about UniPress' distribution partners, including P2P Support, please visit http://www.unipress.com/footprints/distrib.html, or call UniPress at (800) 222-0550 or (732) 287-2100. To contact P2P Support directly, please call Moshe Shenker at ++972.57.7216465.
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About P2P Support
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P2P Support is a company dedicated to marketing, localizing, and implementing help desk and IT management systems. The company offers its customers top-of-the-line solutions such as UniPress Software's Footprints (for help desk), LANDesk (for IT management), and Centennial Discovery (for asset management). All of these products are user friendly, and easy to implement and customize, thus putting customers in full control of their help desk and IT resources. For more information, contact P2P support at ++972 57 7216465, or via the web at www.p2psupport.com.
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About UniPress Software, Inc.
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Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is widely used by nearly 2,000 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Schwab Soundview Capital Markets, Hunter Fan Company, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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Contacts
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UniPress Software, Inc.
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Debbie Ingram, 732-287-2100 ext. 938
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dingram@unipress.com
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Agency Contact:
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Springboard Public Relations
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Domenick Cilea, 732-863-1900 ext. 102
dcilea@SpringboardPR.com
