One of the key characteristics of a good web hosting company is 24x7 technical support. This support shouldn't be limited to hardware and software issues but also things such as integration with payment gateways, installation of SSL certificates, help with extra features like autoresponders and RSS feeds, etc.
Laptop Battery Unfortunately, the technical support at most web hosting companies is not up to the necessary standard. Many of them make big claims but they often don't invest enough in their support staff and systems.
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Thinkpad Some hosts aren't even really hosting companies - they're resellers who are essentially a middleman between you and the company on whose servers your site is actually hosted. These resellers have to take your issues to the hosting company when something goes wrong - adding to the time it takes for a resolution.
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Microsoft Before you choose a web host, you should put in a little effort to assess the quality and competence of the host's technical support staff. If something goes wrong with your website, it's these people you'll be dealing with.
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Laptop Computers What You Should Be Checking
established web hosting provider sometimes hosts up to thousands of websites. For that reason, a web hosting company need many web servers (essentially, these are computers) to store the website. And all these web servers are connected to the Internet through high speed Internet connection and housed in a physical building called data center In order to guarantee all the web servers are safe, secure and fully operational all time, 7 environment with fire protection, virus detections, computer data backup, redundant power backup and complete disaster recovery capabilities.
Laptop Computer Call their customer support and inquire about the host's maintenance routines and availability, as well the support person's professional certification, years of experience, years working with the host, etc.
> Choosing a Web Hosting Plan Choosing a Web Hosting Plan Overview There are approximately 100 million Web sites on the Internet. They are "hosted" on computers (called web servers) all over the world. The web server (computer) where your Web site's information, photos, etc. reside, may be located in a home or office, but ideally, in a secure data center, and maintained by a "web host" (like WestHost). Web hosting clients simply upload their Web sites to either a shared web server (where many other clients are also hosting), or a dedicated web server (where the entire server is their own), which the web host maintains to ensure the Web site is always available, and can be accessed quickly (a fast download).
Desktop Computer Even if you aren't very technical yourself, you'll get a good feel for the quality of the staff by asking a few questions. The way they answer your questions is as important as the actual answer they give.
Notebooks Ask the person you're speaking with where they're located as well as the location of the web hosting company. The support staff are often in a different location than the host, and this can sometimes lead to additional time when there is a problem that needs to be resolved. They can't just walk down the hall and talk to a network admin.
Lenovo You can also ask if the support staff are working for the host directly or if they're hired on a contract basis. If they are on contract, it can be a sign that the technical support is outsourced instead of handled in-house.
Hard Drive If you are put on hold a lot by the support person, it could be an indication that they either don't have enough support staff or the "first line" people are not well trained and have to look to a higher level for answers to difficult questions.
Travelstar Make sure you do your research before deciding on a host. If your website goes down in the middle of an important event, you want to know that you can talk to someone who can get you back up and running sooner rather than later.
Gateway About The Author:
Laptop Parts John Lenaghan writes about web page hosting for personal and business sites, and other website hosting topics on the Hosting Report website. Find out more at http://www.hostingreport.org
