IntelliChem Selects Siebel CRM OnDemand to Manage Rapid
Organizational Growth
Leading Provider of Intelligent Electronic Lab Notebooks Uses
Hosted CRM Solution to Increase Sales and Allocate Resources More
Effectively
Laptop Battery SAN MATEO, Calif.--(BUSINESS WIRE)--Aug. 5, 2004-- Siebel
Systems, Inc. (Nasdaq:SEBL), a leading provider of business
applications software, today announced that IntelliChem, a rapidly
growing provider of intelligent electronic lab notebooks (ELNs),
has selected Siebel CRM OnDemand. The company is using Siebel
Systems' hosted CRM solution to increase sales revenues and more
effectively manage its rapidly expanding sales organization and
channel partnerships. Siebel CRM OnDemand's robust analytics
capabilities are also providing additional insight into key drivers
of the organization's success, helping IntelliChem determine how to
most effectively allocate resources.
"IntelliChem currently provides intelligent ELN
solutions to five of the top ten
global pharmaceutical companies and is expecting continued rapid
growth," said Matt Wallach, Vice President of Marketing &
Product Management, IntelliChem. "Therefore, we needed a hosted
CRM solution that will expand with us and provide the tools our
sales, service, and marketing organizations need to ensure
IntelliChem's continued success. Siebel CRM OnDemand was the
obvious choice, given that Siebel Systems has more experience
than any other vendor in providing CRM solutions to
customer-focused companies like ours."
One of the great benefits of Siebel CRM is that it can provide great flexibility and it can scale with your business as well. Whether you are a small business or a midsized business in the middle of a growth spurt, you’ll find Siebel CRM can still work and provide exactly what you need. There are a variety of different models of the Siebel CRM software available, so companies can pick the edition that offers the best tools for their business.
Thinkpad IntelliChem, headquartered in Bend, Oregon, delivers intelligent
ELN solutions used by drug discovery, development, formulations,
analytical, and bioprocess departments within the pharmaceutical,
biotechnology, and fine chemicals industries. Before the
development of ELNs, scientists and engineers in these
organizations spent up to half of their time managing information
-- writing in lab notebooks and trying to transfer data to
colleagues. The IntelliChem intelligent ELN solutions address this
challenge by not only replacing paper lab notebooks, but also by
providing planning, recording, reporting, analysis, and resource
management capabilities that help scientists and engineers make
better
decisions.
Today, for midsized and small business, there are a variety of different software options available, such as Siebel CRM and Prophet CRM software. However, when it comes to CRM options, some vendors, such as Siebel CRM are moving down in the market while there are other vendors, such as Avidian, and their Prophet software, that are moving up the ladder and bringing over more and more small and midsized businesses to their client base. So, you may be wondering, can you trust Siebel CRM or Prophet CRM software to provide you with the results you need Is the good reputation of Siebel CRM enough to win your business over or are you looking for more Well, let’s take a closer look at both Siebel CRM and Prophet CRM software, what they have to offer, and then which ones makes the best choice for small and midsized businesses today.
Microsoft Prior to its deployment of Siebel CRM OnDemand, IntelliChem used
Excel spreadsheets and Word documents to monitor its sales
pipeline, track sales opportunities, and record customer
interactions. These cumbersome processes made it difficult for the
organization to accurately forecast sales, provide required
information and support to sales representatives and application
specialists, and coordinate efforts to cross-sell and up-sell
products and services.
With the laptop market growth or the optical media revolution, many computers do not incorporate floppy disk drive anymore.
Laptop Computers IntelliChem, which formerly used a hosted CRM solution provided
by Salesforce.com, selected Siebel CRM OnDemand due to its robust
analytics capabilities and Siebel Systems' extensive CRM expertise.
Siebel CRM OnDemand's embedded analytics capabilities will provide
additional insight into sales trends, helping IntelliChem's
leadership team determine where to most effectively allocate
product development and sales resources. In addition, IntelliChem
will be able to present a consistent "face" to its customers by
using Siebel CRM OnDemand to coordinate global sales team
activities while providing accurate, updated product and customer
account information to all members of the organization.
notch features offered by Prophet that Siebel CRM just can’t match. Prophet has features that no program, including Siebel CRM, can match. The reporting features that Prophet offers gives you the ability to track your data in far more powerful ways then offered by Siebel CRM. Prophet reports can be customized to individuals, small groups, or company wide. Prophet offers formats such as aspx and PDF, ensuring you can share data with anyone. The sharing options that Prophet offers is another benefit over Siebel CRM. Prophet data can be shared via email, reporting, peer, and server sharing. Ensuring that everyone has the data they need when they need it is made easy with Prophet, adding another benefit over Siebel CRM.
Laptop Computer IntelliChem anticipates Siebel CRM OnDemand will help increase
its sales revenues, delivering tools that shorten sales cycles by
supporting the company's sales methodology and increasing the
ability of global sales teams to coordinate cross-selling and
up-selling. The increased accuracy of sales forecasts will also
help the organization conduct more effective business planning.
Prophet helps make it easy for users, making sure it is used more consistently then other programs such as Siebel CRM.
Desktop Computer Additionally, Siebel Systems' hosted CRM solution will enable
IntelliChem to maximize the effectiveness of its channel
partnerships. Using Siebel CRM OnDemand, IntelliChem can expand its
sales activities by contracting with channel partners that sell
IntelliChem solutions to customers around the world. These channel
partners will also use Siebel CRM OnDemand to track sales
opportunities and customer contacts and interactions. With access
to the information supplied by its channel partners through Siebel
CRM OnDemand, IntelliChem can be confident it is maximizing the
value of its partnerships, regardless of whether each customer
relationship is direct or indirect.
Notebooks About Siebel CRM OnDemand
Lenovo Siebel CRM OnDemand is a hosted CRM offering delivered over the
Web and accessible from an Internet browser at a fixed price per
user per month. Customers can deploy Siebel CRM OnDemand quickly,
easily, and affordably without any up-front IT investments. Siebel
CRM OnDemand delivers complete sales, marketing, and service
functionality; built-in customer analytics; virtual call center
technology; embedded best practices; and world-class hosting
services and support. Siebel CRM OnDemand is now available for
purchase. For more information, visit www.crmondemand.com.
Hard Drive About Siebel Systems
Travelstar Siebel Systems, Inc. is a leading provider of business
applications software, enabling corporations to sell to, market to,
and serve customers across multiple channels and lines of business.
With more than 4,000 customer deployments worldwide, Siebel Systems
provides organizations with a proven set of industry-specific best
practices, CRM applications, market-leading analytics products, and
business processes, empowering them to consistently deliver
superior customer experiences and establish more profitable
customer relationships. Siebel Systems' sales and service
facilities are located in more than 30 countries. For more
information about Siebel Systems, Inc., or to review other customer
success stories, please visit www.siebel.com.
Gateway Except for the historical information contained herein, this
press release contains forward-looking statements that involve risk
or uncertainties. Future operating results of Siebel Systems may
differ from the results discussed or forecasted in the
forward-looking statements due to factors that include, but are not
limited to, risks associated with customer relations, such as the
availability of Siebel Systems' products and services, customer
implementation of products and services, relationships with
customers, third-party vendors and systems integrators,
concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on
potential factors that could affect the financial results of Siebel
Systems are included in Siebel Systems' Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and its other filings with the
Securities and Exchange Commission, which are available at
www.sec.gov. Siebel Systems assumes no obligation to update the
information in this press release.
Laptop Parts Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the
property of their respective
owners and are mentioned for identification purposes only.
Software Contacts
Hard Drives
Siebel Systems, Inc.
Shelley Knowlton, 650-477-4119
email: shelley.knowlton@siebel.com
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