DataDirect Technologies Recognized for Excellence in Customer Support
Leading Provider of Data Connectivity Components Wins Prestigious Award from the Association of Support Professionals
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BEDFORD, Mass.--(BUSINESS WIRE)--Aug. 4, 2004--DataDirect Technologies, the leading provider of components for connecting software to data, today announced that its SupportLink(TM) Technical Support Program has been named one of "The Ten Best Web Support Sites of 2004." Presented by the Association of Support Professionals, this award honors DataDirect Technologies for outstanding online service and support for its data connectivity products that provide the most reliable access to data from virtually any application and platform to all major databases.
"This is an example of how innovative technology can enable a significant business transformation providing real value to a client. IBM recognized the potential value of RFID early on and moved aggressively to support its clients in software, by investing in research and development, and with services, in building unique professional capabilities and skills, " said Augusto De Castro, Vice President Industrial Sector, IBM Italy. "An effective working relationship with honda was crucial to identify the process needs and envision true business benefits, having access to IBM competence centres to design the solution."
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The Association of Support Professionals ("ASP") is an international membership organization for customer support managers and professionals. With over 1,100 individual members, the ASP distributes the annual award for the best Web support sites. Based on a scoring system with 25 separate performance criteria, a panel of experts in Web support design and implementation honored DataDirect Technologies' SupportLink site alongside support sites from industry heavyweights Apple Computer, Cognos and Hewlett-Packard.
- Scale our infrastructure to support massive customer growth
- Improve and build efficiencies in our existing architecture; web proxies, server clusters, and virtualization to name a few
- Work with team members to manage an infrastructure of 70+ Linux servers and an offsite datacenter
- An expectation to tell us what's next, and why, when it comes to technology
- Challenge technology like an industry leader should
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The Customer must take adequate measures which comply with the current state of technology to ensure that any misuse of the server is effectively prevented.
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"This past year we've worked hard to enhance our online services, dramatically improving search capabilities and install support for new customers," said Carol Esau, senior director of worldwide support for DataDirect Technologies. "In the next 12 months, we plan to further enhance the program, offering our customers increased personalization and single sign on functionality across our Web site."
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Used by leading software vendors and corporate IT departments, DataDirect Technologies' robust SupportLink program provides continuous technical support for the company's standards-based data connectivity products. Providing secure, reliable and high-performance data connectivity, ODBC, JDBC(R), and ADO.NET products drive maximum performance and scalability across all connectivity standards for all major databases. SupportLink experts are available to provide support over the phone, via e-mail, and through Web-based case reporting. Through the SupportLink program, customers also receive access to an extensive online knowledgebase and regular product updates.
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In February, DataDirect Technologies was also selected as a winner for the third consecutive year of the NorthFace ScoreBoard Award. Honoring companies with outstanding customer service and a strong commitment to customer satisfaction and loyalty, the annual award is presented by the Omega Management Group, a leader in implementing customer satisfaction and retention programs.
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About The Association of Support Professionals
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The ASP is a professional association made up of more than 1,000 support managers in PC and enterprise software companies. More information about the ASP and its Ten Best Web Support Sites awards may be found on the ASP Web site, http://www.asponline.com.
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About DataDirect Technologies
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DataDirect Technologies is focused on standards-based data connectivity, enabling software developers to quickly develop and deploy business applications across all major databases and platforms. DataDirect Technologies offers the most comprehensive, proven line of data connectivity components available anywhere. Developers worldwide at more than 250 leading independent software vendors and thousands of corporate IT departments rely on DataDirect(R) products to connect their applications to an unparalleled range of data sources and using standards-based interfaces such as ODBC, JDBC and ADO.NET. DataDirect Technologies is an operating company of Progress Software Corporation (Nasdaq:PRGS), a US$300+ million global software industry leader. Headquartered in Bedford, Mass., DataDirect Technologies can be reached on the Web at http://www.datadirect.com or by phone at +1-800-876-3101.
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DataDirect and SupportLink are trademarks or registered trademarks of DataDirect Technologies Corp. in the U.S. and other countries. JDBC and all Java based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Any other trademarks contained herein are the property of their respective owners.
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Contacts
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Articulate Communications Inc.
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Megan Garnett, 212-255-0080, ext. 14
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mgarnett@articulatepr.com
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http://www.datadirect.com
