BEA eSupport Named as One of the ASPs Ten Best Web Support Sites of 2005
SAN JOSE, Calif.May 16, 2005BEA Systems, Inc. (Nasdaq: BEAS), a world leader in infrastructure software, today announced that BEA eSupport has been named as one of the Association of Support Professionals (ASP) Ten Best Web Support Sites of 2005, a prestigious listing that recognizes excellence in online service and support. This is the second time in three years that BEA has made the Ten Best list.
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According to the ASP, the Ten Best sites provide exceptional online support for software, hardware, and other technology products. A panel of judges selects the award winners using a scoring system based on 25 separate performance criteria, including overall usability, design and navigation, knowledgebase and search implementation, interactive features, personalization and site development change.
What is ASP ASP stands for Active Server Pages. Active Server Pages are HTML pages with embedded ASP scripts that are processed on the server before the page is sent to the user. ASP allows you to create dynamic database driven pages, a user can access data in a database, and interact with page objects such as Active X or Java components. How does ASP work When you type a URL in the Address Box or click on a web page you are asking the web server to send a file to your computer; if the file is standard HTML, then, when your web browser receives the web page it will look exactly the same as it did on the web server. However if an ASP file is sent to your computer from the web server, firstly, the server will run the HTML code; and then, run the ASP code. the ASP code could be the current date, or time; and other such information.
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ASP web hosting refers to web hosting companies who provide support for ASP (Active Server Page). driven web site you may wish to embed ASP code into your web site's HTML Pages. When a user is viewing a web site that is developed using ASP, the pages can change depending on the actions of the user. ASP code allows you to link your web pages to a database, where users can interact with the web page by logging in and using their own personal settings or they can interactively place orders on your web site.
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In todays Internet-based society, the ability to continually develop, foster and improve processes that promote delivery of support applications across and beyond the enterprise can be critical, said Terry Clearkin, vice president and general manager for Support at BEA Systems. BEA eSupport builds on the BEA Customer Service Solution framework, which leverages the WebLogic Enterprise Platform that includes an integrated CRM back-end, a search engine, and knowledge management. This SOA design and strategy is designed to allow new services to be added in order to help businesses quickly respond to requirements.
PHP Make your web site interactive. With your account you'll have access to PHP 4.3.1, Perl 5.6.1 to satisfy all of your web scripting needs. ASP Gate.com servers all have the required file installed to support your version of FrontPage and Sun Java systems active server pages. Server Side Includes (SSI) Imbed small applications, user data like IP addresses, current date and time, and more directly in your HTML documents without the need for any additional scripting.
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specific tools for your Web site, such as ASP, .NET or MS SQL server, then you must use the Windows platform.
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One of the main features of eSupport is Support Patterns, which can help reduce the time spent diagnosing problems to get to the root cause and the correct fix. Support Patterns are designed to help improve a technical teams productivity and efficiency in supporting the BEA software infrastructure. BEA maintains a library of Support Patterns that can resolve the most common problems, system behaviors, and issues.
Due to the communications standards on the Internet, Gadget Website, we automatically receive certain Anonymous Information, such as the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system, the type of web browser you are using, the referring web site thorough which you followed a link and found us and the pages you browse.
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About BEA
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BEA Systems, Inc. (Nasdaq: BEAS) is a world leader in enterprise infrastructure software, helping enable companies to improve business responsiveness through service-oriented architecture (SOA), a software design approach that more closely aligns IT with business objectives. With 15,000 customers worldwide including the majority of the Fortune Global 500, BEA and its WebLogic and Tuxedo brands are among the most trusted names in business technology. Headquartered in San Jose, Calif., BEA has 77 offices in 37 countries. More information on BEA products and services is available at www.bea.com.
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About Association of Support Professionals
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The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support.
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BEA, BEA WebLogic Server, BEA Liquid Data for WebLogic, Tuxedo, and WebLogic are registered trademarks and BEA WebLogic Enterprise Platform, BEA WebLogic Integration, BEA WebLogic Portal, BEA JRockit, BEA WebLogic Platform, BEA WebLogic Express, BEA WebLogic Workshop, BEA WebLogic Java Adapter for Mainframe, BEA eLink, and BEA WebLogic Enterprise Security are trademarks of BEA Systems, Inc. All other company and product names may be the subject of intellectual property rights reserved by third parties.
