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Product Image Computer to see a demo of this course Click Here buy this course Having completed this course you will, on returning to your job role, be able to: ensure that employment policy and employee behaviour does not contravene UK law in respect of racial discrimination promote a culture of equal opportunity in the area of race that operates within a framework of UK law Having achieved the learning outcomes of the course, you will be able to make a positive contribution to equal opportunity in respect of race, in your workplace, thanks to the confidence resulting from a thorough knowledge of what is, and what is not, acceptable in law. Following completion of this course, you will not only be able to contribute positively to organisational equal opportunity policy in respect of racial issues, but will also, where necessary, understand the boundaries of your own behaviour in respect of discriminatory behaviour in the area.

• Human Rights Act 1998
• The Race Relations Act 1976
• Race Relations Amendment Act 2000
• The Race Relations Act 1976 (Amendment) Regulations 2003

Anyone who wishes to contribute positively to organisational equal opportunity in respect of racial issues. Accreditation The Persuasion Process | UK Virtual College gain commitment to a course of action deal effectively with senior management improve their leadership skills Many managers fail not because they lack initiative, good ideas or energy, but because they do not know how to persuade staff, peers or senior management to his/her point of view. This failure in his/her skill set leads to de-motivation and a perception of someone who doesn t get things done simply because he or she is unable to motivate action. This course will help managers lacking these persuasive powers, or those who feel the need to improve their existing skills. Companies cannot afford to have managers spending their time endlessly debating ideas and decisions. Effective persuasion and influencing skills save time and increase the chances of good ideas being acted upon. The course is divided into 7 sections covering the following areas: the key steps in the persuasion process preparing for persuasion the hierachy of human needs how to identify needs and gain agreement to them proposing a plan of action and gaining commitment using persuasion skills with senior management using persuasion in leadership Course Details Target Audience Everyone Accreditation The Purpose and Goals of Time Management | UK Virtual College The Purpose and Goals of Time Management Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer buy this course This course is provided by Learning4Business. Having completed this course you will be able to use your time more effectively by implementing self-analysis and a time log to monitor how you use your time on a day-by-day basis. Having achieved the learning outcomes of this course, you will become more aware of how to use your time and how effective your use is in the context of your job role. This self-awareness is the first, and very important step, on the road to becoming a truly effective time manager. Inevitably all managers and staff waste time. However, now more than ever, with expectations of high productivity, the demands of intense global competition, staff reductions and rapid change, companies need their staff to use their time as efficiently as possible. This course aims to improve both your efficiency and effectiveness in this area.

• the goals of time management
• time management self analysis
• how to keep a time log
• how to analyse a time log

Anyone who wishes to improve their time management skills. Accreditation Entering the recruitment process without a clear view of the process, and how it should be structured, will result in poor use of resources, and probably ineffective recruitment. This course provides an overview of what constitutes an effective recruitment process, and enables you to use this as a template when planning future activity.

• preparing for recruitment
• factors affecting the approach to recruitment
• the 4 factors of the recruitment process

Anyone who wishes to demonstrate knowledge and understanding of how to prepare for, and conduct, a recruitment exercise. Accreditation The Role of the Coach | UK Virtual College The Role of the CoachThe Role of the CoachThe Role of the CoachHaving completed this course you should be able to undertake a role appropriate to that of the coach within ... pound;47.00Read More This course should help you to understand the critical role the coach plays in the coaching process. In particular you will appreciate how the role differs from that of the trainer, mentor or other developer of people. You should also be able to recognise the benefits that result from adopting an appropriate role when acting as a coach. For an organisation to operate successfully it is essential that its employees, particularly those in key positions, are able to think outside the box , make decisions and operate independently. Effective coaching encourages those being coached.

• what does a coach do
• key coaching behaviours
• the benefits of coaching
• desired coaching outcomes
• deciding the coaching goals

Anyone who wishes to undertake a role appropriate to that of the coach within the coaching relationship. Accreditation TIGER Caldicott | UK Virtual College TIGER CaldicottTIGER CaldicottTIGER CaldicottAn overview of the benefits and legal requirements of adopting the Caldicott principles. pound;35.25Read More | View Demo TIGER ConfidentialityAn overview of the principles of adopting confidentiality within an organisation. pound;35.25Read More | View Demo Confidentiality TIGER Confidentiality TIGER Home Username: * Password: * Top Menu TIGER Confidentiality Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer to see a demo of this course Click Here buy this course This engaging NHS and Social Care-specific module will provide an overview of the principles of adopting confidentiality within an organisation. It will enable a learner to understand why confidentiality is important and what the four key requirements of the confidentiality model are. It will also give the learner an appreciation of the circumstances in which it may be necessary to disclose confidential information, when to seek consent and understand their role in creating a confidential service.

• Learning Objectives
• What is Confidentiality
• The Confidentiality Model
• Disclosing and Using Confidential Patient Information
• Seeking Consent
• You and Confidentiality
• Summary

Anyone working in the NHS. As information governance is a key issue all employees should know about how to handle patient-identifiable information within an organisation. It is also appropriate to all Public Sector bodies including Education, Council, Police, Fire and Government. Accreditation Process Flow Analysis | UK Virtual College Process Flow AnalysisProcess Flow AnalysisProcess Flow AnalysisThe aims and objectives of this module are to provide the employees of companies in the manufacturing and ... pound;35.25Read More Process Flow Analysis Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer buy this course The aims and objectives of this module are to provide the employees of companies in the manufacturing and service sectors with a practical tool to enable them to implement productivity gains in their organisation through the elimination of Waste . By the end of this module you will be able to:

• understand the 8 wastes
• Map a process
• understand the key ASME flowcharting symbols
• clearly identify Added Value and Non Added Value activities
• understand the 5 steps in the Process Flow Analysis technique

This course will take approximately 3 hours, however you can complete the course in stages revisiting the training at any time. Buy It Now Questioning Skills: Using Open Questions | UK Virtual College Questions Questioning Questions Questioning Home Username: * Password: * Top Menu Questioning Skills: Using Open Questions Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer buy this course This course is provided by Learning4Business. Having completed this course you should be able to obtain basic information by using open questions and use open questions to seek personal opinions, views and feelings. Many job roles require the job holder to gather and establish facts and information. Equally, many roles rely on an ability to deal with people and, as a result, understand how they feel and why they react in the way they do; indeed, most managers roles requuire both these sets of skills. Becoming competent in using open questions will, therefore, mean you are able to perform key areas of your job more successfully. Having key employees who are able to gather information effectively will lead to fewer mistakes and higher productivity. An ability to seek opinions will lead to better quality decisions, and a more motivated workforce. The course is divided into 3 sections covering the following areas:

• the fiunction of open questions
• the two types of open questions
• how to ask open questions

Anyone who wishes to improve the attitude of managers towards these key skills, and motivate them to study and develop them to everyone s benefit. Accreditation Risk Assessment | UK Virtual College Risk AssessmentRisk AssessmentRisk AssessmentThis course covers the importance of risk assessments, definitions of hazards and risks and how to carry out ... pound;35.25Read More | View Demo Risk Assessment Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer to see a demo of this course Click Here buy this course All managers or supervisors are responsible for safety in their offices. A key method of ensuring safety is to undertake risk assessments of work environments and activities, and this module outlines the process involved in doing so. On completion of the module, learners will be aware of why risk assessments are important, know the definitions of hazards and risks, and know the seven key steps to risk assessment. Issues covered include:

• hazard identification
• risk evaluation
• identification and implementation of control measures
• communication
• monitoring and review of risk assessments

This module is structured into a number of learning activities which are supported by graphics and animations. Throughout the course learners are presented with questions to which they are asked to type their answers and print, before revealing their model answer.

• Background
• Hazards and risks - What are hazards and risks
• Hazards and risks - Overview of the risk assessment process
• Hazards and risks - Step 1
• Hazards and risks - Step 2
• Hazards and risks - Step 3
• Hazards and risks - Step 4
• Hazards and risks - Step 5
• Hazards and risks - Step 6
• Hazards and risks - Step 7
• Summary

Any employees who have a responsibility for undertaking risk assessments on their organisation s premises or activities. Accreditation Risk Assessment for ManagersRisk Assessment for ManagersRisk Assessment for ManagersHaving completed this course you will be able to conduct health and safety risk assessments, and record the ... pound;47.00Read More Risk Assessment for Managers Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer buy this course Having completed this course you will be able to conduct health and safety risk assessments, and record the process and outcomes, in a manner acceptable to the health and safety enforcement authorities. Since 1999, employers have been required to carry out risk assessment in respect of all significant workplace hazards. For some managers this creates a number of issues, namely how to carry out the assessments, to what level of detail and how to record the activity. Having completed this course, you will feel competent and able to conduct risk assessments efficiently, and to appropriate standards. Failure to comply with the Management of Health and Safety Regulations 1999 results in prosecution and heavy penalties for employers. Such prosecutions rarely arise from any wilful intention to break the law, but rather through either an ignorance of the legal requirements or a lack of understanding of how to comply with them. By requiring managers and/or health and safety staff to undertake this course such problems are more likely to be avoided.

• The importance of risk assessments
• The nature of hazard and risk
• How to identify workplace hazards
• How to establish those at risk
• Evaluating levels of risk
• Hazard removal
• Risk control
• Recording the process and outcomes
• Ongoing risk review

Managing and Handling Stress at Work | UK Virtual College Managing and Handling Stress at WorkManaging and Handling Stress at WorkManaging and Handling Stress at WorkHaving completed this course, you will be able to handle stress effectively by recognising the factors that ... pound;47.00Read More

• recognising the factors that cause stress in the workplace
• implementing initiatives that reduce or eliminate these causes
• converting potentially stressful situations to positive events

The causes of stress are many, and this course explores those most commonly found in the workplace. The solutions to stress are equally diverse, and are dependent on the underlying causes. During this course we examine these causes and consider some effective approaches to stress control and prevention. You will, therefore, be able to recognise the causes of stress, either in yourself or your staff, manage its reduction or elimination and take steps to handle and live with stressful situations. Around half a million workers in the UK report that they have been made ill by stress at work. Stress is now recognised globally as a condition that can affect all categories of workers, in all types of jobs and living in all types of social environments. It is also recognised as a major contributor to behaviour change, psychological dysfunction and serious health problems. Stress, therefore, can have a major impact on both people s lives and the company bottom line. This course will enable managers and staff to handle stress and reduce the human and economic costs to the business.

• uderstanding stress
• the consequences of stress
• recognising the symptoms
• the causes of stress
• managing the causes
• techniques for controlling and eliminating stress

Course Details Target Audience Anyone who wishes to learn how to handle stress effectively. Accreditation Manual Handling | UK Virtual College Manual Handling Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer to see a demo of this course Click Here buy this course Back injury is the main reason for absence from the workplace and one third of all reported injuries that result in three days off work are caused by manual handling accidents. What ever role you are in beit administration, catering, cleaning or domestics, situations may arise when you need to move objects. This module will show you what you need to do to handle objects safely and minimise the risk of injury. Employers are required by law to take reasonable steps to safeguard the health and safety of all employees, one of which is increasing awareness about the hazards, and what can be done to minimise risk. Manual handling and the Law - i.e. the drivers for ensuring you know what you should, and what you and your employers responsibilities are The spine and back care - structure and function of the spine, what can go wrong and how to avoid it happening Moving and Handling Objects - all you need to know to do this safely, e.g. training, risk assessments, equipments, appropriate lifting techniques Having completed the module, learners will be better equipped to move and handle objects safely. Course Details Lesson Plan Target Audience This module is targeted mainly at people working in the hospitality sector, but the section on how to move objects safely is applicable to anyone who may need to lift items as part of their duties. Accreditation Manual Handling Risk Assessment | UK Virtual College Manual Handling Risk AssessmentManual Handling Risk AssessmentManual Handling Risk AssessmentThis risk assessment will enable managers and/or health and safety representatives to identify manual ... pound;47.00Read More Manual Handling Risk Assessment Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer buy this course This risk assessment will enable managers and/or health and safety representatives to identify manual handling risks to health and safety created by poor technique, inappropriate loads or unsafe working conditions. By assessing the risks associated with manual handling, you would be able to highlight potential health and safety issues before they result in injury or ill-health. The use of a properly constructed risk assessment means that there is no danger of missing potential hazards, and such hazards are presented to the manager or health and safety representative in a clear and objective way. The Health and Safety at Work Act 1974 and The Manual Handling Operations Regulations 1992 place significant responsibilities upon employers for the health and safety of their staff in respect of handling loads at work. This risk assessment will enable your organisation to identify and deal with relevant health and safety risks at an early stage, and so aid compliance with this legislation.

• load positions
• type of body movement involved
• type of load movement involved
• work rate required
• load size
• ease of handling
• physical characteristics of load
• environmental conditions:
• space
• floor condition
• lighting
• personal capacity for manual handling

Meeting Behaviour and Dealing with Problem Characters Submitted by simon on 12 June, 2007 - 16:17.

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Course Overview Product Image Computer buy this course monebaggasse