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Is VoIP Right for Your BusinessArticle LibraryIs VoIP Right for Your Business
March 26, 2007 Summary More and more businesses
tired of racking up high telecommunications bills are turning to
the Internet for their phone service.
Introduction
More and more businesses tired of racking up high
telecommunications bills are turning to the Internet for their
phone service. Voice over Internet Protocol (VoIP) services enable
businesses to conduct calls across the same network to access the
Internet and get email and at a fraction of the cost of traditional
voice networks. However, VoIP developers have been focused on
quality and reliability versus security. Therefore, if you choose
to adopt VoIP, it is up to you to take the proper steps to secure
it.
Background and benefits
The technology behind VoIP has been around for a few years; early
incarnations of VoIP were plagued by spotty service, muddled and
dropped calls. Only in the last few years has VoIP service improved
enough to make it sufficiently reliable and stable for business
use. In fact, businesses are finding that a well-planned and
implemented VoIP system can provide call quality and reliability
that rivals mobile phone or landline calls.
The number one benefit of VoIP is its low cost. In the conventional
telephony world, multiple phone lines, conference calling features,
and long distance charges create many extra charges. However, most
VoIP providers not only offer unlimited local and long-distance
calling for a relatively low flat fee, the fee also includes most,
if not all, of the additional features businesses need. In addition
to lower phone bills, here are some other benefits of VoIP:
Simplified infrastructure. Eliminating
dedicated voice lines means you no longer need separate voice and
data networks. Since each usually has its own equipment and
vendors, you'll likely pay less for ongoing capital investments and
support services.
Easier management. Because a VoIP exchange is
based on software rather than hardware, it is easier to alter and
maintain.
Better productivity. VoIP treats voice like
any other kind of data, so users can attach documents to voice
messages or participate in virtual meetings using shared data and
videoconferencing.
Scalable. Traditional PABX (Private Automatic
Branch Exchange) based phone systems come in many size ranges and
it may be necessary periodically to scrap existing systems and
replace hardware. This is not the case with VoIP systems.
Flexible connections. If your company has its
own VPN and combines it with VoIP, you can set up a fully
functioning office anywhere there is a broadband connection. With a
VoIP phone, you can place or receive calls as if you were sitting
at your desk. Moreover, since your phone number is mobile as well,
you can make "local" calls back home or call around the globe
without worrying about cell phone roaming or hotel surcharges.
Security concerns
Unfortunately, the same types of attacks that affect data networks
can affect VoIP networks. As a result, the content of VoIP
communications is vulnerable to being attacked, hacked, altered,
intercepted or re-routed. Worse yet, because voice and data
communications are running on the same infrastructure, an attack on
the VoIP system could compromise the entire availability of the IP
network, risking a business ability to communicate via either voice
or data. Here are just a few of the security risks to VoIP:
Denial-of-Service Attacks This is when
"elephony botnets are unleashed with the intent of overpowering
VoIP telephony devices with call requests and registrations. This
flooding can create resource exhaustion, long term busy signals,
and force dropped calls.
Eavesdropping Services measurement and
troubleshooting software that is part of a VoIP solution makes
eavesdropping a relatively easy task. By monitoring call signal
packets, unauthorized third parties can learn user names,
passwords, and phone numbers, thereby gaining control over calling
plans, voicemail, call forwarding, and billing information. More
importantly, third parties may also gain access to confidential
business and personal information by eavesdropping on actual
VoIP-based conversations.
Phishing Similar to email phishing,
VoIP phishing occurs when a voicemail left for the account owner is
purportedly from a trustworthy person or business, but is really
designed to acquire sensitive information such as passwords or
credit card numbers. These phishing voicemails may include a phone
number or Web address masquerading as a legitimate bank or online
payment service.
Toll Fraud Toll fraud happens when an
intruder gains control of the VoIP network and proceeds to mimic an
authorized user or take control of the network and use the account
to make long distance calls at the account holder expense.
Security recommendations
VoIP use is expected to skyrocket over the next few years. In-Stat,
a technology research firm, predicts that the number of business
VoIP phones sold will grow from 9.9 million in 2006 to 45.8 million
in 2010. In-Stat also notes that over 40% of the businesses it
surveyed don't have specific plans for securing their VoIP
deployments. However, ignoring security is not advisable, because
the more widespread VoIP becomes, the more likely it is to be
targeted by Internet criminals. Most VoIP solutions are lacking
built-in security features, but here are some things businesses can
do to protect themselves:
Separate VoIP and data A properly
designed network will separate the entry of data and VoIP at the
perimeter, using a general firewall for data and a specific
security device for VoIP. A good perimeter solution for VoIP should
be able to intercept attacks on a VoIP system.
Vigilance Make sure to be stay up to
date about new and changing threats to the operating system as well
as the VoIP systems. This includes installing patches and security
updates as soon as they are available.
Block rogue VoIP use There are many
free consumer VoIP technologies available any of which
could be downloaded and used by an employee without the IT staff
knowing. These rogue networks introduce unnecessary risk, so it
important to detect and block them by using VoIP-aware firewall and
intrusion detection tools at key access points.
Manage entry points Disable and remove
any unneeded application and operating services a hacker could use
as a pathway into the system. Employ gateway security to limit
access to authenticated users.
VPN for remote VoIP When employees use
a business VoIP account from outside the office, making untrusted
remote connections, a VPN tunnel, as well as encryption and
authentication measures are vital.
Network security Tools should be in
place to constantly monitor the network for suspicious activity and
to prevent unauthorized access to the network.
Conclusion
VoIP is another example of how the Internet is changing the face of
communications by lowering costs and simplifying the business
infrastructure. With VoIP use projected to grow, it is likely that
attackers will increasingly seek out ways to exploit this
technology, which is already subject to most of the same threats as
data networks. If your business chooses to adopt VoIP, it should be
prepared to address the lack of security features that are built
into the current VoIP systems. With awareness and a commitment to
security, your business can safely enjoy the cost savings that VoIP
offers.
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Article LibraryIt a Web 2.0 World
January 29, 2007 Summary Just a few years ago, the
Internet was primarily used for one-way interaction.
Introduction
Just a few years ago, the Internet was primarily used for one-way
interaction. Anyone with Internet access could go online and get
information, products, or services they needed. Fast forward to
2007, and many Web users are now enjoying activities such as
tagging, blogging, and podcasting. This more collaborative, two-way
Internet phenomenon is often referred to as eb 2.0. Web 2.0
doesn comprise any one technology or solution, but rather it relies
on user-generated content and collaboration. The possibilities of
Web 2.0 applications seem limitless but before your
business charts new Web territory, be aware of the risks involved.
The Web 2.0 phenomenon
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"Computer industry analysts estimate that some 60 percent of all corporate data exists only on desktop and laptop computers, " said Walter Scott, CEO of Acronis. "Incorporating Acronis True Image with New Mexico Software backup server is the ideal solution to capture that corporate data and ensure that it is not lost. While traditional server backups are effective for protecting server data, every company should have a combination of server and workstation backup plans."
According to the indictment, Jones would steal various IBM and Penguin computer servers from Verisign's warehouse in Virginia and sell them to Johnson. Johnson would then sell the servers to several individuals, who would sometimes place them for sale on eBay. As a result of this scheme, the indictment alleges that Jones and Johnson caused Verisign to lose more than $120, 000 worth of computer equipment. In the indictment, Jones and Johnson are charged in three counts with causing the interstate transportation of stolen property, namely IBM 330 and 335 servers, in violation of 18 U.S.C.
