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Business Support Support Fundamentals. laptop battery

Support Fundamentals Everything you need to know about obtaining Technical Support from Symantec

Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce your internal IT costs. Our Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from you Symantec technology investments. thinkpad

Please start with our customer QuickReference which provides critical information as well as links to key resources. Quick Reference Our Customer QuickReference is designed to provide you all of the information you need to obtain support from Symantec. Customer QuickReference (PDF) . The following documentation has been made available to help you quickly address questions relating to your terms of service. microsoft

Technical Support Policy

The Symantec Technical Support Policy contains information and guidelines related to service level goals, areas and limitations of coverage and definitions of service. This policy is subject to change at any time, at Symantec s discretion. Technical Support Policy (PDF) . Enterprise Support Services Handbooks Select the handbook for your service offering below to learn more about how to best leverage your Symantec Enterprise Support Services contract and valuable information on how to access the support services available to you. laptop computers

Essential Support and Basic Maintenance Handbook (PDF) Business Critical Services Handbook (PDF)

. Global Escalation Process Guide Symantec is committed to delivering high-quality products and support to our enterprise customers and partners. In the event that you need to escalate a case, our senior technical staff is ready and available to help you quickly bring your issue to closure. laptop computer

Global Escalation Process Guide (PDF)

. Support Terms Conditions Select a service offering below to learn more about the terms and conditions of a particular support level. Basic Maintenance/Essential Support (PDF) . Remote Access Standard Terms In order to help you resolve technical issues, Symantec may offer remote diagnostics and troubleshooting. Before implementing such remote access we will require your express consent to the service terms. desktop computer

Remote Access Standard Terms (PDF)

. Local Language Support While English is the primary language used to provide technical telephone support, Symantec also offers local language support in certain non-English speaking regions. For more information, please reference our local language table. Local Language Support Table (PDF) . notebooks

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. To find out more about Symantec Contracts, Visit our Support Maintenance Services . lenovo

Call Us: 1-800-631-8124

Our highly trained sales consultants can help answer your questions about Symantec s enterprise solutions and direct you to an authorized reseller. Find a Partner / Reseller Locate an authorized Symantec Partner / Reseller in your area using this online tool. Launch the Partner Locator . . 1995 - 2008 Symantec Corporation. hard drive

• Customer-Driven Philosophy
• Customer Success
• Articles Webcasts
• Events
• CIO Digest
• Newsletters

Start live chat with sales

Contact Sales: 866-223-5977 Current Users What s New Oct 16, 2008, Symantec Announces Multi-level Software-as-a-Service
Partner Program. Read the press release

Oct 8, 2008, Symantec to extend online services with acquisition of MessageLabs. Read the press release Resources Webcast Online Storage for Backup Exec - An Up Close Look
Introducing Symantec Online Backup White Paper 10 Reasons to Choose Symantec Online Backup Pricing
Use our Price Calculator. travelstar

Forums and Blog Online Forums
Message boards for best practices and online help gateway

Blog

Announcements more laptop parts

Symantec Protection Network provides market-leading Symantec technologies to customers as online services. software

5 Advantages of Online Services (SaaS)

• Accessible from any location hard drives

• No hardware to purchase or manage electronics

• No software applications to install canon

• All upgrades handled automatically desktop pc

• Pay as you go, and cancel any time desktop computers

Customer Success

When I get the alert from Symantec that says, ackup complete, I m relieved - there is one less thing for me to worry about. - Susan Shea Cameron Ed.S., BCBA. think pad

Read the full story Interview with Jeff Hausman

Vice President and General Manager Symantec Protection Network Listen to podcast . repair

Symantec Protection Network News

Oct 16, 2008, Symantec Announces Multi-level
Software-as-a-Service Partner Program. Read the press release

Oct 8, 2008, Symantec to extend online services with acquisition of MessageLabs. data recovery

Read the press release

Sep 16, 2008, Symantec Protection Network continues momentum with Beta launch of Online Remote Access. Read the press release cisco

Symantec Protection Network Blog

Announcements, sneak peeks, and discussions about Symantec Protection Network and SaaS. Read blog keyboard

Partners

• Find a Partner
• Learn about becoming a Partner

Symantec, the data protection market leader, currently offers two online services to help small and mid-sized businesses address critical backup and recovery needs. monitor

Online Backup

Simple, secure backup of critical data to off-site data centers managed by Symantec experts. Online Backup Manage backups and restores for multiple systems from any location. desktop

• Data sheet
• Multimedia introduction
• Pricing (starting at $9.99/month)
• Buy online
• Learn more

Online Storage for Backup Exec

Get more from Backup Exec 12 by storing copies of backup files in off-site data centers for maximum protection. infosys

Online Storage

Backup and recover the data you store off-site using the Backup Exec Admin Console.

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Available in North America. Contact sales at 866-223-5977. Symantec Online Remote Access, powered by Symantec pcAnywhere, provides a quick, easy, and secure way for remote workers to access computers from anywhere using an Internet connection. refurbished laptops

Online Remote Access

Enable remote workers to access data and applications on-demand without a VPN. wipro

Remote Access

Initiate remote access sessions from the Symantec Protection Network home page. Register for Beta

• Data sheet
• Press release
• Virtual tour
• Podcast: Overview

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Available in North America. Register for Beta Today. Email questions to SPN_beta@symantec.com. lap top

Symantec has announced plans to acquire MessageLabs, the leading provider of online messaging security services worldwide with more than eight million end users at more than 19, 000 clients ranging from small business to the Fortune 500. refurbished

Hundreds of partners are available in North America to help you evaluate, purchase, and manage Symantec Protection Network online services. Locate a Partner memory

The rapid growth of electronic mail threatens to overwhelm today s enterprises. While email plays an essential role in improving workforce productivity, it also creates a glut of information for most organizations and a storage nightmare for IT departments. This podcast looks at why enterprises should consider establishing a resilient framework for the efficient retention and retrieval of email. intel

Symantec Family Online Safety Guide Wins 2008 iParenting Media Award PRINT THIS PAGE Press Release Press Releases Symantec Perspectives Social Media Center Media Resources Media Contacts Symantec Family Online Safety Guide Wins 2008 iParenting Media Award

Spanish-Language Edition Now Available for 2008 CUPERTINO, Calif. Feb. 20, 2008 Symantec (Nasdaq: SYMC), makers of Norton security software, announced today that the Norton Family Online Safety Guide was awarded the iParenting Media Award in the Best Book category. Written by Internet Safety Advocate Marian Merritt with a foreword from Lauren Nelson, Miss America 2007, the free educational guide, which launched last summer, provides practical tips for parents and educators on how to keep children safe on the Internet. Due to the guide overwhelming popularity, the guide has now been translated for Spanish-speaking families and educators. as400

The iParenting Media Awards Program provides a credible and objective method of determining the best products in the marketplace and then honors them with the one of the most respected consumer awards. It is the only consumer awards a herf= http:// .com/isofaq.php program certified by ISO 9001:2000, the internationally recognized standard of quality assurance. Its reviewers are a diverse set of parents, experts, licensed childcare centers and schools nationwide. averatec

According to one reviewer from the iParenting Media Awards Program, the Norton Family Online Safety Guide is, book that all parents should have as a reference. /p e e thrilled iParenting has honored the Norton Family Online Safety Guide with a 2008 Best Products award, said Marian Merritt, Symantec Internet Safety Advocate. he Norton Family Online Safety Guide provides the information, tools and practical advice that parents need to navigate important safety issues facing their Internet-savvy children. /a hardware

To build on the successful launch of the Norton Family Online Safety Guide, a new Spanish-language edition is now available. The Spanish and English versions can be downloaded for free at the Norton Family Resources Web site at www.norton.com/familyresources, which offers additional tips and information on a broad array of Internet safety topics, including cyber bullying, social networking and online identity theft. Visitors to the site can submit questions about the Internet and technology to Marian Merritt. The Norton Family Resources Web site also includes information on Norton solutions, like Norton 360, which can help keep families and the valuable data they store on their PCs secure. dual xeon

Media Resources Media Contacts Symantec.com

About Symantec News Room Pod Cast Title. storage

Podcast Symantec Home and Home Office Security Report for June 2006

A Symantec Security Response podcast focused on the Symantec Home and Home Office Security Report for June 2006. The goal of this podcast is to help you better understand some of the threats and trends identified in the report and to help educate home and home office users on how to protect themselves. seagate

Thomas Kendra Group President, Security and Data Management Group

Tom Kendra has served as group president of the Security and Data Management Group since April 2007. In this role he leads product management, engineering, alliances and business development for a wide range of products that help customers to lower risk around security, compliance and data management. computer sales

From May 2006 to April 2007, Mr. Kendra served as Symantec group president, Worldwide Sales and Services. During this time he led the successful integration of the Symantec and Veritas sales, channel and support organizations, one of the largest sales force mergers in the industry. Prior to this role, Mr. Kendra served as both executive vice president and senior vice president of Symantec Worldwide Sales and Services organization. computer hardware

Kendra joined Symantec after a 26-year career at IBM, a global information technology company where he was a member of IBM senior leadership team. There he held multiple roles, from overseeing the company worldwide competitive and server sales to leading sales, services, marketing and channel operations for IBM software business in Asia Pacific. During this time he resided in Tokyo, Japan. printers

Kendra is currently on the board of directors of RightNow Technologies and serves on their audit committee. Previously he served as Chairman of the Board of Singalab, a systems integration firm located in Singapore. He received a Bachelor of Arts in Business Administration from Indiana University in Bloomington, Indiana. technology

Podcast Help Listening Subscribing - Symantec Corp. Media Resources Media Contacts Help Listening Subscribing If you are new to podcasts, this information will enable you to quickly learn what you need to know to begin using them. On this page:

• What are Podcasts
• What is the Symantec Podcast Program
• Listening to a Symantec Podcast
• Downloading a Symantec Podcast
• Subscribe Using iTunes or MyYahoo!
• Subscribe Using other Readers

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. mainframe

What are Podcasts

What are Podcasts Podcasts are audio or video files that are distributed across the Internet via RSS, for playback on computers or digital media players. RSS feeds allow users to subscribe to the content of their choice and can be downloaded to their computer or transferred to a portable media device. The subscription feed automatically enables new content to be delivered to the end user directly (many sites will also allow for direct download of files as well). Each podcast feed is usually dedicated to delivering a specific content theme, and new content can be delivered to the end user as soon as it becomes available from the publisher. samsung

What is the Symantec Podcast Program

The Symantec Podcast Program is our online portal designed specifically to host and deliver podcasts to our broad range of customers. Podcasts provide Symantec a new and different vehicle to deliver current security and availability related information in a format that suits the ever changing needs of our customers. computer repair

Customers can subscribe, download or listen to Symantec podcasts at their leisure. The Symantec Podcast Program is a free service, available to anyone interested in receiving the information we provide. used computers

It very easy to listen to a Symantec podcast over the Internet. Simply click on the any of our listed podcasts, and look for the Listen heading on the individual podcast page. Below the heading, you will see the built in media player, click on the play button and wait for the audio stream to begin. network

Back to top Downloading a Symantec Podcast

To download a Symantec podcast to your hard-drive, select any of our listed podcasts, and look for the Download heading on the individual podcast page. Below the heading you will see a link to the .mp3 file for that podcast. For Windows users, right click your mouse on the podcast link, select Save Target As and save the file to a location on your computer. Mac users can hold down the Option key and click on the link with their mouse to begin the download. digital cameras

• Symantec podcasts will be in .mp3 format desktops

• File sizes will vary cognos

• Download times will vary depending on file size and Internet connection bandwidth hosting

Subscribe Using iTunes or MyYahoo!

• Step 1: Click on the iTunes or MyYahoo! button for the appropriate category. netfinity

• Step 2: iTunes or MyYahoo! will launch, displaying the available content for the feed you selected. internet

gina_sheibley@symantec.com

• Security and Data Management IT Policy Compliance, Security Management, Endpoint Security, Network Access Control and Wireless Security Brian Modena + 1 (408) 517-8344 bmodena@symantec.com Archiving, eDiscovery, Anti-spam, Messaging Security, Data Loss Prevention

Charles Var + 1 (408) 517-5890 charles_varvarinecz@symantec.com Storage Foundation and Ghost Jerry Gowen + 1 (503) 690 4714 jerry_gowen@symantec.com Altiris Products Rhett Glauser + 1 (801) 805-1131 rhett_glauser@symantec.com Media Contacts by Geography: Europe, Middle East, and Africa Corporate Communications Enterprise Products EMEA PR Director Peter Rae + 44 (0) 118 943 6980 peter_rae@symantec.com

• NORTHERN EMEA Northern EMEA Region EMEA Corporate PR Dominic Cook + 44 (0) 118 943 6384 dominic_cook@symantec.com UK Ireland Abigail Lovell + 44 (0) 118 943 6846 abigail_lovell@symantec.com

Nordics and Baltics Carl Norell +46 8 457 3440 carl_norell@symantec.com SOUTHERN EMEA Southern EMEA Region The Netherlands Irene Godeau +33 1 41 38 59 39 irene_godeau@symantec.com Spain and Portugal Antonio de La Cruz +34 91 700 56 72 antonio_delacruz@symantec.com Italy Emanuela Lombardo +39 02 241151 emanuella_lombardo@symantec.com France Benelux Vanessa Loury + 33 (0) 1 41 38 57 81 + 33 (0) 6 88 30 13 07 vanessa_loury@symantec.com CENTRAL EMEA Sabine Salbreiter + 49 (0) 89 9430 2636 sabine_salbreiter@symantec.com Germany, Austria, and Switzerland Corinna Spohr + 49 (0) 2102 7453 874 corinna_spohr@symantec.com Peter Heydenrych +971 (4) 3912654 peter_heydenrych@symantec.com EMEA Communications Sonia Hampson sonia_hampson@symantec.com

• Consumer Products EMEA Region Gia Goodman + 44 (0) 118 943 7317 gia_goodman@symantec.com France and Benelux
  Vanessa Loury
  Desk: +33 (0) 1 41 38 57 81
  Mobile: +33 (0) 6 88 30 13 07
  vanessa_loury@symantec.com

Germany, Austria Switzerland Antje Weber + 49 (0) 2102 7453 892 antje_weber@symantec.com Verity Blake + 44 (0) 118 943 6281 + 44 (0) 7515 315 303 verity_blake@symantec.com Lotta Wrangle +46 8 457 34 62 lotta_wrangle@symantec.com Spain, Portugal Italy Angela Morollo + 39 (0) 02 703321 angela_morollo@symantec.com Asia Pacific and Japan Region APJ PR Director Catriona Turner +61 2 8879 1069 catriona_turner@symantec.com Australia and New Zealand Debbie Sassine +61 2 8879 1110 debbie_sassine@symantec.com Janine Devrell + 61 (0) 2 8879 1125 janine_devrell@symantec.com Japan (Corporate PR) Yoichi Utebi + 81 (3) 3509 9230 yoichi_utebi@symantec.com Japan (Enterprise Products) Masaaki Yamamoto + 81 (3) 5457 5337 masaaki_yamamoto@symantec.com Miki Tochio +81 3 5457 5337 miki_tochio@symantec.com Greater China Region Linda Wang +86 10 8518 0008 (2006) linda_wang@symantec.com Korea Ae-Ri Cho +82 2 559 3913 aeri_cho@symantec.com Malaysia, Philippines Wui Wui Yu +6 03 7725 9297 wuiwui_yu@symantec.com

Belinda Lim + 65 6239 2074 belinda_lim@symantec.com

• Asia Pacific Cynthia Sullivan +65 64134308 cynthia_sullivan@symantec.com Japan and Korea Motoko Kai +81 3 5457 5716 motoko_kai@symantec.com Natalie Connor

natalie_connor@symantec.com Taiwan Greater China Region +886 2 8761-5833 victoria_wang@symantec.com

• Corporate Communications, Enterprise Consumer Products Kerman Kasad +91 20 66157103 kerman_kasad@symantec.com Sagar Desai +91 20 66157601 sagar_desai@symantec.com

Mira Davda +91 20 66157313 Mira_davda@symantec.com Latin America and Canada

• Latin America and Canada Communications Arturo Bustamante + 1 (305) 671 2333 arturo_bustmante@symantec.com Brazil PR Bruno Rossini + 55 (11) 5189 6216 bruno_rossini@symantec.com Mexico PR Heidi Cort s

+ 52 (55) 5091 0665 heidi_cortes@symantec.com Canada PR Nini Krishnappa + 1 (416) 774 0147 nini_krishnappa@symantec.com Podcast Library - Symantec Corp. Blogs Podcasts Media Resources Press Kits Photos Logos In the News More Resources Media Contacts Symantec.com About Symantec News Room Podcasts Podcasts Library The Symantec Podcast Program is a resource designed to provide audio content to all of our unique audiences, enabling you to subscribe, download, or listen to content relevant to you. Below we e provided a comprehensive list of the most recent content available.

• Security Response
• Enterprise
• Small Mid-Sized Business
• Home Home Office
• Customer Successes
• IT Policy Compliance
• Executive Spotlight Podcasts
• 3rd Party Podcasts

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Security Response Up-to-date information about the latest security threats, risks and vulnerabilities from our world-class Security Response team. Subscribe to this series or get help subscribing. iTunes My Yahoo! pod

• Internet Security Threat Report, Vol.12: Virtual Worlds
• Internet Security Threat Report, Vol.12: Staged Attacks
• Security Response Internet Security Threat Report, Volume 12
• Internet Security Threat Report, Vol.11: Future Watch
• Security Response Internet Security Threat Report, Volume 11
• Zero Day Vulnerabilities
• Windows Vista Security
• Internet Protocol v6
• January Security Response Blog
• Home and Home Office Security Report
• Online Fraud
• Peacomm Trojan Outbreak
• November Blog Roundup
• November Vulnerability Roundup
• October Blog Roundup
• Gaming Threats
• Security Response, September Blog
• Internet Security Threat Report, Vol. X: Key Findings
• Internet Security Threat Report, Vol. X: Future Watch
• Internet Security Threat Report, Vol. X: Historical Evolution
• Win32.Wargbot
• Security Response Blog, July 2006
• Symantec Home and Home Office Security Report for July 2006
• Symantec Home and Home Office Security Report for June 2006
• Phishing
• New Computer
• New AV
• Symantec Security Update - May 2006
• Phish Report Network
• Wireless Security Trends
• Security Analyst Series: discussing Apple's OS X operating system
• Internet Security Threat Report, Vol 9: IM for Consumers
• Internet Security Threat Report, Vol 9: Small Business

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