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Business Support Support Fundamentals. laptop battery

Support Fundamentals Everything you need to know about obtaining Technical Support from Symantec

Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce your internal IT costs. Our Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from you Symantec technology investments. thinkpad

Please start with our customer QuickReference which provides critical information as well as links to key resources. Quick Reference Our Customer QuickReference is designed to provide you all of the information you need to obtain support from Symantec. Customer QuickReference (PDF) . The following documentation has been made available to help you quickly address questions relating to your terms of service. microsoft

Technical Support Policy

The Symantec Technical Support Policy contains information and guidelines related to service level goals, areas and limitations of coverage and definitions of service. This policy is subject to change at any time, at Symantec s discretion. Technical Support Policy (PDF) . Enterprise Support Services Handbooks Select the handbook for your service offering below to learn more about how to best leverage your Symantec Enterprise Support Services contract and valuable information on how to access the support services available to you. laptop computers

Essential Support and Basic Maintenance Handbook (PDF) Business Critical Services Handbook (PDF)

. Global Escalation Process Guide Symantec is committed to delivering high-quality products and support to our enterprise customers and partners. In the event that you need to escalate a case, our senior technical staff is ready and available to help you quickly bring your issue to closure. laptop computer

Global Escalation Process Guide (PDF)

. Support Terms Conditions Select a service offering below to learn more about the terms and conditions of a particular support level. Basic Maintenance/Essential Support (PDF) . Remote Access Standard Terms In order to help you resolve technical issues, Symantec may offer remote diagnostics and troubleshooting. Before implementing such remote access we will require your express consent to the service terms. desktop computer

Remote Access Standard Terms (PDF)

. Local Language Support While English is the primary language used to provide technical telephone support, Symantec also offers local language support in certain non-English speaking regions. For more information, please reference our local language table. Local Language Support Table (PDF) . notebooks

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. To find out more about Symantec Contracts, Visit our Support Maintenance Services . lenovo

Call Us: 1-800-631-8124

Our highly trained sales consultants can help answer your questions about Symantec s enterprise solutions and direct you to an authorized reseller. Find a Partner / Reseller Locate an authorized Symantec Partner / Reseller in your area using this online tool. Launch the Partner Locator . . 1995 - 2008 Symantec Corporation. hard drive

• Customer-Driven Philosophy
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Contact Sales: 866-223-5977 Current Users What s New Oct 16, 2008, Symantec Announces Multi-level Software-as-a-Service
Partner Program. Read the press release

Oct 8, 2008, Symantec to extend online services with acquisition of MessageLabs. Read the press release Resources Webcast Online Storage for Backup Exec - An Up Close Look
Introducing Symantec Online Backup White Paper 10 Reasons to Choose Symantec Online Backup Pricing
Use our Price Calculator. travelstar

Forums and Blog Online Forums
Message boards for best practices and online help gateway

Blog

Announcements more laptop parts

Symantec Protection Network provides market-leading Symantec technologies to customers as online services. software

5 Advantages of Online Services (SaaS)

• Accessible from any location hard drives

• No hardware to purchase or manage electronics

• No software applications to install canon

• All upgrades handled automatically desktop pc

• Pay as you go, and cancel any time desktop computers

Customer Success

When I get the alert from Symantec that says, ackup complete, I m relieved - there is one less thing for me to worry about. - Susan Shea Cameron Ed.S., BCBA. think pad

Read the full story Interview with Jeff Hausman

Vice President and General Manager Symantec Protection Network Listen to podcast . repair

Symantec Protection Network News

Oct 16, 2008, Symantec Announces Multi-level
Software-as-a-Service Partner Program. Read the press release

Oct 8, 2008, Symantec to extend online services with acquisition of MessageLabs. data recovery

Read the press release

Sep 16, 2008, Symantec Protection Network continues momentum with Beta launch of Online Remote Access. Read the press release cisco

Symantec Protection Network Blog

Announcements, sneak peeks, and discussions about Symantec Protection Network and SaaS. Read blog keyboard

Partners

• Find a Partner
• Learn about becoming a Partner

Symantec, the data protection market leader, currently offers two online services to help small and mid-sized businesses address critical backup and recovery needs. monitor

Online Backup

Simple, secure backup of critical data to off-site data centers managed by Symantec experts. Online Backup Manage backups and restores for multiple systems from any location. desktop

• Data sheet
• Multimedia introduction
• Pricing (starting at $9.99/month)
• Buy online
• Learn more

Online Storage for Backup Exec

Get more from Backup Exec 12 by storing copies of backup files in off-site data centers for maximum protection. infosys

Online Storage

Backup and recover the data you store off-site using the Backup Exec Admin Console.

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Available in North America. Contact sales at 866-223-5977. Symantec Online Remote Access, powered by Symantec pcAnywhere, provides a quick, easy, and secure way for remote workers to access computers from anywhere using an Internet connection. refurbished laptops

Online Remote Access

Enable remote workers to access data and applications on-demand without a VPN. wipro

Remote Access

Initiate remote access sessions from the Symantec Protection Network home page. Register for Beta

• Data sheet
• Press release
• Virtual tour
• Podcast: Overview

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Available in North America. Register for Beta Today. Email questions to SPN_beta@symantec.com. lap top

Symantec has announced plans to acquire MessageLabs, the leading provider of online messaging security services worldwide with more than eight million end users at more than 19, 000 clients ranging from small business to the Fortune 500. refurbished

Hundreds of partners are available in North America to help you evaluate, purchase, and manage Symantec Protection Network online services. Locate a Partner memory

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Back to Top Automating Security Compliance to Achieve Mission Goals ROI Tool: Symantec Backup Exec System Recovery for Public Sector Symantec: Ensuring the Integrity of Email

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. Back to Overview Sales: 800-745-6054. Solution Focus. as400

Ghost Solution Suite: Still a Friendly Ghost

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Top 10 Reasons to Upgrade to Symantec Ghost Solution Suite

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Star Power: Redmond Readers Choice Awards 2007

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Skyrocket to efficiency with your next OS upgrade: Employ this suite of solutions

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Hands-on: Ghost 2.0 so useful for Vista upgrades, it s spooky

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Back to Top McKeller Company: A Symantec pcAnywhere Case Study CRN: 5 Tools For Easing Vista Install Headaches Ghost Solution Suite Return on Investment Calculator Altiris Client Management Suite

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. Back to Overview Sales: 800-745-6054. Solution Focus. computer sales

Case of TB Traveler Shows Worth of Good E-Mail Archives

. computer hardware

Symantec s Enterprise Vault finds what you re looking for

. printers

Back to Top Symantec in the Datacenter Symantec Information Connect Resource Center Enterprise Vault Microsite

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. Back to Overview Sales: 800-745-6054. Solution Focus. technology

High Availability and Disaster Recovery: A Primer from Gartner s Donna Scott

. mainframe

Consulting Services for Veritas Server Foundation

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Back to Top Business Continuity Management

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. Back to Overview Sales: 800-745-6054. Solution Focus. computer repair

Email/File Archiving with Symantec Enterprise Vault

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Symantec Enterprise Vault is a stand-alone software based solution for archiving email from Microsoft Exchange and Lotus Domino as well as file systems, instant messaging, Microsoft SharePoint Server and more. As the industry-leading content archiving solution, Enterprise Vault software provides a cost-effective, innovative, and easy-to-administer approach to store manage and discover data for active retention and seamless retrieval of messages and attachments. View this demo and learn how to take control over email/file storage growth while improving application performance and eliminating traditional challenges around PST files, backup issues and restore. network

Simplifying E-Discovery with Symantec Enterprise Vault Discovery Accelerator

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Symantec Enterprise Vault Discovery Accelerator extends the basic search functionality of Enterprise Vault email and file archiving to help lower the cost of data collection and to facilitate the search and recovery of archived items in electronic discovery. View this demo and learn how Discovery Accelerator provides powerful and efficient search capabilities, configurable enforcement of items during litigation holds, and flexible export capabilities to simplify production. desktops

Learn how Enterprise Vault provides a flexible platform for email archiving and discovery while reducing storage costs. Enterprise Vault simplifies management via mailbox archiving, PST elimination, and backup optimization. cognos

pcAnywhere 12.0 Access Server

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American Portwell Technology, Inc.

Conducting an IT makeover with Symantec saves emerging business over $900, 000 dollars a year. netfinity

Berdon LLP

Berdon s information security and data protection solution results in an 85% faster backup window. internet

Farmers and Merchants Bank

Reducing the risk of accidental disclosure of customer information and saving over $100, 000 per year. cheap computer

Fulton County, Georgia

Symantec solutions help realize significant business value in three areas: email, internet faxing, and VoIP archiving and e-discovery; security; and server reimaging. digital camera

Fulton County, Georgia

Solutions reduces imaging time by 50 percent, PC deployment 78 percent, and required staff to roll out computers from 12 to 3. printer

Holland Knight LLP

Synthetic backups result in 96% reduction in the backup window and 87% faster restores for online documents. xseries

Insurance Technologies

Insurance Technologies saves 45% using remote development enabled by Symantec. maxtor

Joliet Public School District #86

Joliet Public Schools saves $216, 000 with Symantec Windows protection solution. data storage

Monte Cassino School

Monte Cassino School reduces security administration time by 83% with Symantec solutions. hitachi

M T Bank

M T Bank saves $50, 000 annually in security monitoring time with Symantec products and services. rational

Pyrotek

Pyrotek Inc. saves $184, 500 annually with a comprehensive Symantec solution. websphere

Screen Actors Guild-Producers Pension and Health Plans

Achieving a six-year savings of $2 million with a comprehensive Symantec solution. battery

Temple University

Temple University reduces copyright violations by 73% with endpoint security solution. it support

Arlington County

Arlington County saves $750, 000 annually with enterprise security solutions. western digital

City of Baden-Baden

An increasing percentage of the municipal tasks are carried out electronically rom office communication, records management, and car insurance to social services and environmental issues. As this data and information is not only confidential but also has to be permanently available, a reliable backup is essential. music

City of St. Petersburg

The city of St. Petersburg wanted to streamline network administration, avoid disruptions from running out of server storage space, and beef up security. BindView solutions from Symantec gave the city centralized administration as well as a heightened security and compliance profile. networks

Gwynedd Council

Gwynedd Council Exchange and file and print servers were becoming very large as users were storing emails and files for longer periods of time and legislation demanded that data be securely archived for seven years. toner

Hillsborough County

The government of Hillsborough County, Florida thought it needed to increase its IT security staff to meet compliance reporting requirements ntil it deployed BindView solutions from Symantec. cheap laptops

Hvidovre Municipality - Denmark

By implementing an integrated Symantec clustering, backup, and storage management solution, Hvidovre is benefiting from 24x7 service, simplified administration, and cost savings. wholesale

INDUS Corporation

A key federal agency s disaster recovery metrics improves by 90%. brother

Joliet Public Schools District 86

An IT staff of just six people in Joliet Public School District 86 must oversee network security in 20 schools equipped with 3, 000 computers and 35 servers. Security incidents consumed 50 percent of their time before they discovered Symantec solutions in 1999. netvista

Luther Midelfort

Symantec helped Luther Midelfort s ability to comply with HIPAA and other regulations and reduced staff time for backup. camera

Luton Borough Council

Luton Borough Council needed to tackle two critical challenges: maximize information availability and ensure email was kept under control. networking

Riverside County

Riverside County achieves 99.999% availability and 99.997% spam filtering accuracy. sharp

gina_sheibley@symantec.com

• Security and Data Management IT Policy Compliance, Security Management, Endpoint Security, Network Access Control and Wireless Security Brian Modena + 1 (408) 517-8344 bmodena@symantec.com Archiving, eDiscovery, Anti-spam, Messaging Security, Data Loss Prevention

Charles Var + 1 (408) 517-5890 charles_varvarinecz@symantec.com Storage Foundation and Ghost Jerry Gowen + 1 (503) 690 4714 jerry_gowen@symantec.com Altiris Products Rhett Glauser + 1 (801) 805-1131 rhett_glauser@symantec.com Media Contacts by Geography: Europe, Middle East, and Africa Corporate Communications Enterprise Products EMEA PR Director Peter Rae + 44 (0) 118 943 6980 peter_rae@symantec.com

• NORTHERN EMEA Northern EMEA Region EMEA Corporate PR Dominic Cook + 44 (0) 118 943 6384 dominic_cook@symantec.com UK Ireland Abigail Lovell + 44 (0) 118 943 6846 abigail_lovell@symantec.com

Nordics and Baltics Carl Norell +46 8 457 3440 carl_norell@symantec.com SOUTHERN EMEA Southern EMEA Region The Netherlands Irene Godeau +33 1 41 38 59 39 irene_godeau@symantec.com Spain and Portugal Antonio de La Cruz +34 91 700 56 72 antonio_delacruz@symantec.com Italy Emanuela Lombardo +39 02 241151 emanuella_lombardo@symantec.com France Benelux Vanessa Loury + 33 (0) 1 41 38 57 81 + 33 (0) 6 88 30 13 07 vanessa_loury@symantec.com CENTRAL EMEA Sabine Salbreiter + 49 (0) 89 9430 2636 sabine_salbreiter@symantec.com Germany, Austria, and Switzerland Corinna Spohr + 49 (0) 2102 7453 874 corinna_spohr@symantec.com Peter Heydenrych +971 (4) 3912654 peter_heydenrych@symantec.com EMEA Communications Sonia Hampson sonia_hampson@symantec.com

• Consumer Products EMEA Region Gia Goodman + 44 (0) 118 943 7317 gia_goodman@symantec.com France and Benelux
  Vanessa Loury
  Desk: +33 (0) 1 41 38 57 81
  Mobile: +33 (0) 6 88 30 13 07
  vanessa_loury@symantec.com

Germany, Austria Switzerland Antje Weber + 49 (0) 2102 7453 892 antje_weber@symantec.com Verity Blake + 44 (0) 118 943 6281 + 44 (0) 7515 315 303 verity_blake@symantec.com Lotta Wrangle +46 8 457 34 62 lotta_wrangle@symantec.com Spain, Portugal Italy Angela Morollo + 39 (0) 02 703321 angela_morollo@symantec.com Asia Pacific and Japan Region APJ PR Director Catriona Turner +61 2 8879 1069 catriona_turner@symantec.com Australia and New Zealand Debbie Sassine +61 2 8879 1110 debbie_sassine@symantec.com Janine Devrell + 61 (0) 2 8879 1125 janine_devrell@symantec.com Japan (Corporate PR) Yoichi Utebi + 81 (3) 3509 9230 yoichi_utebi@symantec.com Japan (Enterprise Products) Masaaki Yamamoto + 81 (3) 5457 5337 masaaki_yamamoto@symantec.com Miki Tochio +81 3 5457 5337 miki_tochio@symantec.com Greater China Region Linda Wang +86 10 8518 0008 (2006) linda_wang@symantec.com Korea Ae-Ri Cho +82 2 559 3913 aeri_cho@symantec.com Malaysia, Philippines Wui Wui Yu +6 03 7725 9297 wuiwui_yu@symantec.com

Belinda Lim + 65 6239 2074 belinda_lim@symantec.com

• Asia Pacific Cynthia Sullivan +65 64134308 cynthia_sullivan@symantec.com Japan and Korea Motoko Kai +81 3 5457 5716 motoko_kai@symantec.com Natalie Connor

natalie_connor@symantec.com Taiwan Greater China Region +886 2 8761-5833 victoria_wang@symantec.com

• Corporate Communications, Enterprise Consumer Products Kerman Kasad +91 20 66157103 kerman_kasad@symantec.com Sagar Desai +91 20 66157601 sagar_desai@symantec.com

Mira Davda +91 20 66157313 Mira_davda@symantec.com Latin America and Canada

• Latin America and Canada Communications Arturo Bustamante + 1 (305) 671 2333 arturo_bustmante@symantec.com Brazil PR Bruno Rossini + 55 (11) 5189 6216 bruno_rossini@symantec.com Mexico PR Heidi Cort s

+ 52 (55) 5091 0665 heidi_cortes@symantec.com Canada PR Nini Krishnappa + 1 (416) 774 0147 nini_krishnappa@symantec.com Podcast Library - Symantec Corp. Blogs Podcasts Media Resources Press Kits Photos Logos In the News More Resources Media Contacts Symantec.com About Symantec News Room Podcasts Podcasts Library The Symantec Podcast Program is a resource designed to provide audio content to all of our unique audiences, enabling you to subscribe, download, or listen to content relevant to you. Below we e provided a comprehensive list of the most recent content available.

• Security Response
• Enterprise
• Small Mid-Sized Business
• Home Home Office
• Customer Successes
• IT Policy Compliance
• Executive Spotlight Podcasts
• 3rd Party Podcasts

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Security Response Up-to-date information about the latest security threats, risks and vulnerabilities from our world-class Security Response team. Subscribe to this series or get help subscribing. iTunes My Yahoo! pod

• Internet Security Threat Report, Vol.12: Virtual Worlds
• Internet Security Threat Report, Vol.12: Staged Attacks
• Security Response Internet Security Threat Report, Volume 12
• Internet Security Threat Report, Vol.11: Future Watch
• Security Response Internet Security Threat Report, Volume 11
• Zero Day Vulnerabilities
• Windows Vista Security
• Internet Protocol v6
• January Security Response Blog
• Home and Home Office Security Report
• Online Fraud
• Peacomm Trojan Outbreak
• November Blog Roundup
• November Vulnerability Roundup
• October Blog Roundup
• Gaming Threats
• Security Response, September Blog
• Internet Security Threat Report, Vol. X: Key Findings
• Internet Security Threat Report, Vol. X: Future Watch
• Internet Security Threat Report, Vol. X: Historical Evolution
• Win32.Wargbot
• Security Response Blog, July 2006
• Symantec Home and Home Office Security Report for July 2006
• Symantec Home and Home Office Security Report for June 2006
• Phishing
• New Computer
• New AV
• Symantec Security Update - May 2006
• Phish Report Network
• Wireless Security Trends
• Security Analyst Series: discussing Apple's OS X operating system
• Internet Security Threat Report, Vol 9: IM for Consumers
• Internet Security Threat Report, Vol 9: Small Business

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