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Do you have questions about your completed order You can redownload, view your invoice, or review any shipping details at this location. Search for your order using: Order Number Password laptop battery

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Top Customer Service Questions

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1. How to place an order on the Symantec Store
2. How do I determine my eligibility for purchasing an upgrade
3. How do I obtain a replacement CD or manual
4. What is my order status
5. Do I have to pay sales tax
6. I need a copy of my invoice.
7. I forgot my password.
8. I received an error when trying to order.
9. Are cookies a security risk

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1. What is my shipping status
2. Can I change my shipping information
3. Why did I receive a backorder notification
4. Do you ship to my country
5. I live in Canada. Do I have to pay customs fees

Privacy Security laptop computer

1. What is your Privacy Policy

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1. What is the difference between download assistance and technical support
2. What is the difference between an upgrade and a subscription renewal
3. I need technical support for my Symantec product.

Download Information notebooks

1. How do I download
2. What is the Extended Download Service
3. I received an error message while downloading.
4. What if my download stops before it is complete
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6. Where do I find my downloaded product
7. How long will my download take to complete

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1. What is your Refund Policy
2. How do I request a refund
3. When will the credit appear on my credit card

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1. I need assistance with product activation.

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1. Contact the Symantec Store: 1-800-631-8124 gateway

1. 2008 Symantec Corporation laptop parts

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Financing Payment Options Financing Payment Options You can purchase Symantec products using any of the options listed below: . Pay by Purchase Order To pay by purchase order, you must have a credit account with us. Apply software

Pay with Credit Card Accepted Credit Cards Pay by Money Order You will be charged a $3.00 processing fee. All money orders must be drawn in U.S. funds from a U.S. bank. Your order will be approved 2 business days after we receive a money order or bank draft. Pay by Wire Transfer You will be charged a $3.00 processing fee. All wire transfer must be drawn in U.S. funds from a U.S. bank. Your order will be approved 2 business days after the day we receive your wire transfer. hard drives

Pay by Check You will be charged a $3.00 processing fee. All checks must be drawn in U.S. funds from a U.S. bank. Your order will be approved 8 business days after the day we receive your check, or 2 business days after we receive a money order or bank draft. . For information on Symantec s Return Policy, Computer electronics

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Customer Service

Return Policy desktop pc

Return Policy Back to Customer Service

Most Symantec products are eligible for return within 30 days of the purchase date. Shipping, handling and any applicable tax paid will be refunded on eligible returns. Symantec Store Customer Service is provided by Symantec. All refunds, as applicable, will be provided by Digital River, Inc. Digital River is the authorized e-commerce merchant for the Symantec Store. desktop computers

Refund Request Guidelines:

• Refund requests submitted within 30 days from the purchase date and less than $5, 000.00 (USD) are eligible for a refund. think pad

• Refund requests submitted after 30 days from the purchase date and less than $5, 000.00 (USD) will require a replacement order of comparable value. repair

• Refund requests submitted after 60 days are non refundable. data recovery

Non Refundable Items:

• Not For Resale (NFR) software cisco

• Symantec Backup media CDs keyboard

• The pcAnywhere 30-day edition monitor

• Symantec Education and Training Kits desktop

• Appliances are non refundable. Replacement of failed hardware is provided for units covered under warranty. The standard hardware warranty is one year from the date of purchase. Support adds up to one additional year and quick-replacement shipment. For replacement please contact Technical Support. infosys

• Remote Expert Installation Service is available to the customer for a period of 90 days from the date of purchase. No refunds will be permitted after 90 days and/or if the service has been activated. refurbished laptops

Support for Norton: http://www.symantec.com/norton/support/index.jsp Support for Business: http://www.symantec.com/techsupp/small_business/ wipro

If you would like to return either a downloadable or physical product that was purchased on the Symantec Store and is eligible for a refund, please see our Instructions for Requesting a Refund. If you would like to return either a downloadable or physical product that was purchased elsewhere (Staples, OfficeMax, etc) and are eligible for a refund Computer . lap top

Business

Special Promotions Special Promotions Is your business eligible for a DISCOUNT To find out more or to get a quote, call one of our Sales Experts today! 1-800-631-8124 PROMOTION CODE: SYMEXPERT refurbished

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Licenses Symantec Express intel

Symantec Express Express Highlights Why the Symantec Express Program The Express Way to Buy

Symantec Express is designed especially for companies that need an easier way to purchase license quantities for use within a single country, without time-consuming negotiations. Business customers use this program to purchase all Symantec security and availability products, plus support and maintenance options. The more licenses ordered on a given transaction, the greater the pricing incentives. (Volume incentives do not accumulate over multiple transactions.) Computer to download a copy of the Symantec Buying Program: Express datasheet. as400

Express Highlights averatec

• Access to all Symantec availability and security software products, plus support and maintenance options through one source a Symantec partner hardware

• Minimum purchase requirements of as few as five desktop licenses or one server license dual xeon

• Restrict Access: Add another layer of security to your servers by allowing access only to select users who must log in with a username and password. By setting up authentication, you can monitor server access and restrict file access privileges to users you select. Monitoring logs regularly and maintaining log files can help detect unusual activity. You can also utilize vulnerability testing software to regularly scan your servers to determine if there has been any suspicious activity, and then take appropriate action to correct any problems.
• Protect Data and Backup Servers: Since servers store a great deal of information, protecting the servers as well as the data on them is important. You should keep your server equipment in a secure location and only allow designated persons access. In addition, you should have a backup plan for your servers to protect your data. By backing up server data to a remote location, you will be protected in case there is any physical damage to your servers. Continuous data protection is a backup option that protects your servers on an ongoing basis, so that you can recover from any data losses faster.
• Install Antivirus and Firewalls: Servers are vulnerable to the same viruses and threats as other machines since they are connected to a network and can be accessed by other computing devices. You should install antivirus software on each server to protect against viruses, worms, Trojan horses, and other malicious code. In addition, regularly updating antivirus software will help keep your servers protected. Firewalls limit network access and are an important security mechanism to have in place on your servers. By installing a combination of software and hardware firewalls to your server and network, you can help protect your private data from intruders.

Conclusion Servers play an important role in most small business daily operations, and they store important and often confidential data. Because most business operations rely on servers for a variety of resources including files, email, and applications, it is important to keep servers up and running and secure at all times. By taking precautionary methods now to protect your server, you can protect your business by creating a more secure computing environment.

• Symantec Backup Exec System Recovery Windows Small Business Server Edition
• Symantec Backup Exec Small Business Server
• Symantec Mail Security

Is VoIP Right for Your Business Article Library Is VoIP Right for Your Business March 26, 2007 Summary More and more businesses tired of racking up high telecommunications bills are turning to the Internet for their phone service. Introduction More and more businesses tired of racking up high telecommunications bills are turning to the Internet for their phone service. Voice over Internet Protocol (VoIP) services enable businesses to conduct calls across the same network to access the Internet and get email and at a fraction of the cost of traditional voice networks. However, VoIP developers have been focused on quality and reliability versus security. Therefore, if you choose to adopt VoIP, it is up to you to take the proper steps to secure it. Background and benefits The technology behind VoIP has been around for a few years; early incarnations of VoIP were plagued by spotty service, muddled and dropped calls. Only in the last few years has VoIP service improved enough to make it sufficiently reliable and stable for business use. In fact, businesses are finding that a well-planned and implemented VoIP system can provide call quality and reliability that rivals mobile phone or landline calls. The number one benefit of VoIP is its low cost. In the conventional telephony world, multiple phone lines, conference calling features, and long distance charges create many extra charges. However, most VoIP providers not only offer unlimited local and long-distance calling for a relatively low flat fee, the fee also includes most, if not all, of the additional features businesses need. In addition to lower phone bills, here are some other benefits of VoIP:

• Simplified infrastructure. Eliminating dedicated voice lines means you no longer need separate voice and data networks. Since each usually has its own equipment and vendors, you'll likely pay less for ongoing capital investments and support services.
• Easier management. Because a VoIP exchange is based on software rather than hardware, it is easier to alter and maintain.
• Better productivity. VoIP treats voice like any other kind of data, so users can attach documents to voice messages or participate in virtual meetings using shared data and videoconferencing.
• Scalable. Traditional PABX (Private Automatic Branch Exchange) based phone systems come in many size ranges and it may be necessary periodically to scrap existing systems and replace hardware. This is not the case with VoIP systems.
• Flexible connections. If your company has its own VPN and combines it with VoIP, you can set up a fully functioning office anywhere there is a broadband connection. With a VoIP phone, you can place or receive calls as if you were sitting at your desk. Moreover, since your phone number is mobile as well, you can make "local" calls back home or call around the globe without worrying about cell phone roaming or hotel surcharges.

Security concerns Unfortunately, the same types of attacks that affect data networks can affect VoIP networks. As a result, the content of VoIP communications is vulnerable to being attacked, hacked, altered, intercepted or re-routed. Worse yet, because voice and data communications are running on the same infrastructure, an attack on the VoIP system could compromise the entire availability of the IP network, risking a business ability to communicate via either voice or data. Here are just a few of the security risks to VoIP:

• Denial-of-Service Attacks This is when "elephony botnets are unleashed with the intent of overpowering VoIP telephony devices with call requests and registrations. This flooding can create resource exhaustion, long term busy signals, and force dropped calls.
• Eavesdropping Services measurement and troubleshooting software that is part of a VoIP solution makes eavesdropping a relatively easy task. By monitoring call signal packets, unauthorized third parties can learn user names, passwords, and phone numbers, thereby gaining control over calling plans, voicemail, call forwarding, and billing information. More importantly, third parties may also gain access to confidential business and personal information by eavesdropping on actual VoIP-based conversations.
• Phishing Similar to email phishing, VoIP phishing occurs when a voicemail left for the account owner is purportedly from a trustworthy person or business, but is really designed to acquire sensitive information such as passwords or credit card numbers. These phishing voicemails may include a phone number or Web address masquerading as a legitimate bank or online payment service.
• Toll Fraud Toll fraud happens when an intruder gains control of the VoIP network and proceeds to mimic an authorized user or take control of the network and use the account to make long distance calls at the account holder expense.

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