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Support Fundamentals Everything you need to know about obtaining Technical Support from Symantec

Enterprise Support Services offers a portfolio of options designed to maximize uptime and reduce your internal IT costs. Our Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from you Symantec technology investments. thinkpad

Please start with our customer QuickReference which provides critical information as well as links to key resources. Quick Reference Our Customer QuickReference is designed to provide you all of the information you need to obtain support from Symantec. Customer QuickReference (PDF) . The following documentation has been made available to help you quickly address questions relating to your terms of service. microsoft

Technical Support Policy

The Symantec Technical Support Policy contains information and guidelines related to service level goals, areas and limitations of coverage and definitions of service. This policy is subject to change at any time, at Symantec s discretion. Technical Support Policy (PDF) . Enterprise Support Services Handbooks Select the handbook for your service offering below to learn more about how to best leverage your Symantec Enterprise Support Services contract and valuable information on how to access the support services available to you. laptop computers

Essential Support and Basic Maintenance Handbook (PDF) Business Critical Services Handbook (PDF)

. Global Escalation Process Guide Symantec is committed to delivering high-quality products and support to our enterprise customers and partners. In the event that you need to escalate a case, our senior technical staff is ready and available to help you quickly bring your issue to closure. laptop computer

Global Escalation Process Guide (PDF)

. Support Terms Conditions Select a service offering below to learn more about the terms and conditions of a particular support level. Basic Maintenance/Essential Support (PDF) . Remote Access Standard Terms In order to help you resolve technical issues, Symantec may offer remote diagnostics and troubleshooting. Before implementing such remote access we will require your express consent to the service terms. desktop computer

Remote Access Standard Terms (PDF)

. Local Language Support While English is the primary language used to provide technical telephone support, Symantec also offers local language support in certain non-English speaking regions. For more information, please reference our local language table. Local Language Support Table (PDF) . notebooks

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. To find out more about Symantec Contracts, Visit our Support Maintenance Services . lenovo

Call Us: 1-800-631-8124

Our highly trained sales consultants can help answer your questions about Symantec s enterprise solutions and direct you to an authorized reseller. Find a Partner / Reseller Locate an authorized Symantec Partner / Reseller in your area using this online tool. Launch the Partner Locator . . 1995 - 2008 Symantec Corporation. hard drive

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Contact Sales: 866-223-5977 Current Users What s New Oct 16, 2008, Symantec Announces Multi-level Software-as-a-Service
Partner Program. Read the press release

Oct 8, 2008, Symantec to extend online services with acquisition of MessageLabs. Read the press release Resources Webcast Online Storage for Backup Exec - An Up Close Look
Introducing Symantec Online Backup White Paper 10 Reasons to Choose Symantec Online Backup Pricing
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Announcements more laptop parts

Symantec Protection Network provides market-leading Symantec technologies to customers as online services. software

5 Advantages of Online Services (SaaS)

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Customer Success

When I get the alert from Symantec that says, ackup complete, I m relieved - there is one less thing for me to worry about. - Susan Shea Cameron Ed.S., BCBA. think pad

Read the full story Interview with Jeff Hausman

Vice President and General Manager Symantec Protection Network Listen to podcast . repair

Symantec Protection Network News

Oct 16, 2008, Symantec Announces Multi-level
Software-as-a-Service Partner Program. Read the press release

Oct 8, 2008, Symantec to extend online services with acquisition of MessageLabs. data recovery

Read the press release

Sep 16, 2008, Symantec Protection Network continues momentum with Beta launch of Online Remote Access. Read the press release cisco

Symantec Protection Network Blog

Announcements, sneak peeks, and discussions about Symantec Protection Network and SaaS. Read blog keyboard

Partners

• Find a Partner
• Learn about becoming a Partner

Symantec, the data protection market leader, currently offers two online services to help small and mid-sized businesses address critical backup and recovery needs. monitor

Online Backup

Simple, secure backup of critical data to off-site data centers managed by Symantec experts. Online Backup Manage backups and restores for multiple systems from any location. desktop

• Data sheet
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Online Storage for Backup Exec

Get more from Backup Exec 12 by storing copies of backup files in off-site data centers for maximum protection. infosys

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Federal: Demonstrate NIPP Compliance

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Tech Brief: Creating scalable, repeatable, and sustainable infrastructure controls assessments

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Creating a Culture of Compliance

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Symantec Payment Card Industry (PCI) Services Overview

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Messaging Management: Comprehensive Protection for Messaging Systems and Data

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Symantec: Ensuring the Integrity of Email

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IDC Anti-Spam Cost Calculator

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Security Digs Deeper: An increasing variety of users present new security challenges

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Endpoint Protection That Head of the Class

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Back to Top Automating Security Compliance to Achieve Mission Goals ROI Tool: Symantec Backup Exec System Recovery for Public Sector Symantec: Ensuring the Integrity of Email

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Back to Top McKeller Company: A Symantec pcAnywhere Case Study CRN: 5 Tools For Easing Vista Install Headaches Ghost Solution Suite Return on Investment Calculator Altiris Client Management Suite

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Symantec s Enterprise Vault finds what you re looking for

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High Availability and Disaster Recovery: A Primer from Gartner s Donna Scott

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Consulting Services for Veritas Server Foundation

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Back to Top Business Continuity Management

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Email/File Archiving with Symantec Enterprise Vault

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Symantec Enterprise Vault is a stand-alone software based solution for archiving email from Microsoft Exchange and Lotus Domino as well as file systems, instant messaging, Microsoft SharePoint Server and more. As the industry-leading content archiving solution, Enterprise Vault software provides a cost-effective, innovative, and easy-to-administer approach to store manage and discover data for active retention and seamless retrieval of messages and attachments. View this demo and learn how to take control over email/file storage growth while improving application performance and eliminating traditional challenges around PST files, backup issues and restore. battery

Simplifying E-Discovery with Symantec Enterprise Vault Discovery Accelerator

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Symantec Enterprise Vault Discovery Accelerator extends the basic search functionality of Enterprise Vault email and file archiving to help lower the cost of data collection and to facilitate the search and recovery of archived items in electronic discovery. View this demo and learn how Discovery Accelerator provides powerful and efficient search capabilities, configurable enforcement of items during litigation holds, and flexible export capabilities to simplify production. western digital

Learn how Enterprise Vault provides a flexible platform for email archiving and discovery while reducing storage costs. Enterprise Vault simplifies management via mailbox archiving, PST elimination, and backup optimization. music

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American Portwell Technology, Inc.

Conducting an IT makeover with Symantec saves emerging business over $900, 000 dollars a year. toner

Berdon LLP

Berdon s information security and data protection solution results in an 85% faster backup window. cheap laptops

Farmers and Merchants Bank

Reducing the risk of accidental disclosure of customer information and saving over $100, 000 per year. wholesale

Fulton County, Georgia

Symantec solutions help realize significant business value in three areas: email, internet faxing, and VoIP archiving and e-discovery; security; and server reimaging. brother

Fulton County, Georgia

Solutions reduces imaging time by 50 percent, PC deployment 78 percent, and required staff to roll out computers from 12 to 3. netvista

Holland Knight LLP

Synthetic backups result in 96% reduction in the backup window and 87% faster restores for online documents. camera

Insurance Technologies

Insurance Technologies saves 45% using remote development enabled by Symantec. networking

Joliet Public School District #86

Joliet Public Schools saves $216, 000 with Symantec Windows protection solution. sharp

Monte Cassino School

Monte Cassino School reduces security administration time by 83% with Symantec solutions. cheap

M T Bank

M T Bank saves $50, 000 annually in security monitoring time with Symantec products and services. windows

Software piracy is stealing. If you or your company are caught copying and/or distributing illegal copies of software, you could be held liable under both civil and criminal laws. If the software owner decides to sue you or your company, the owner can seek to stop you from using/distributing its software immediately and can also request monetary damages. The software owner may then choose between actual damages, which includes the amount it has lost because of your infringement (as well as any of your profits attributable to the infringement), and statutory damages, which can be millions of dollars in cases of willful infringement. In addition, the government can criminally prosecute copyright infringement. If convicted, infringers can be fined up to $250, 000, and/or sentenced to prison for up to five years. monitors

In addition to legal consequences, users of pirated or counterfeit software could experience: linux

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U.S. Copyright Law U.S. Copyright Law {Title 17 U.S.C. Section 101 et seq., Title 18 U.S.C. Section 2319}

Copyright infringements can be punishable by up to five years in prison and $250, 000 in fines. Repeat offenders can be imprisoned for up to 10 years. Violators can also be held civilly liable for actual damages, lost profits, or statutory damages up to $150, 000 per work. workstation

The Need for Email Resilience Media Resources Media Contacts Symantec.com

About Symantec News Room Pod Cast Title. iseries

Podcast The Need for Email Resilience

The rapid growth of electronic mail threatens to overwhelm today s enterprises. While email plays an essential role in improving workforce productivity, it also creates a glut of information for most organizations and a storage nightmare for IT departments. This podcast looks at why enterprises should consider establishing a resilient framework for the efficient retention and retrieval of email. backup

Symantec Family Online Safety Guide Wins 2008 iParenting Media Award PRINT THIS PAGE Press Release Press Releases Symantec Perspectives Social Media Center Media Resources Media Contacts Symantec Family Online Safety Guide Wins 2008 iParenting Media Award

Spanish-Language Edition Now Available for 2008 CUPERTINO, Calif. Feb. 20, 2008 Symantec (Nasdaq: SYMC), makers of Norton security software, announced today that the Norton Family Online Safety Guide was awarded the iParenting Media Award in the Best Book category. Written by Internet Safety Advocate Marian Merritt with a foreword from Lauren Nelson, Miss America 2007, the free educational guide, which launched last summer, provides practical tips for parents and educators on how to keep children safe on the Internet. Due to the guide overwhelming popularity, the guide has now been translated for Spanish-speaking families and educators. information technology

The iParenting Media Awards Program provides a credible and objective method of determining the best products in the marketplace and then honors them with the one of the most respected consumer awards. It is the only consumer awards a herf= http:// .com/isofaq.php program certified by ISO 9001:2000, the internationally recognized standard of quality assurance. Its reviewers are a diverse set of parents, experts, licensed childcare centers and schools nationwide. routers

According to one reviewer from the iParenting Media Awards Program, the Norton Family Online Safety Guide is, book that all parents should have as a reference. /p e e thrilled iParenting has honored the Norton Family Online Safety Guide with a 2008 Best Products award, said Marian Merritt, Symantec Internet Safety Advocate. he Norton Family Online Safety Guide provides the information, tools and practical advice that parents need to navigate important safety issues facing their Internet-savvy children. /a 180gxp

To build on the successful launch of the Norton Family Online Safety Guide, a new Spanish-language edition is now available. The Spanish and English versions can be downloaded for free at the Norton Family Resources Web site at www.norton.com/familyresources, which offers additional tips and information on a broad array of Internet safety topics, including cyber bullying, social networking and online identity theft. Visitors to the site can submit questions about the Internet and technology to Marian Merritt. The Norton Family Resources Web site also includes information on Norton solutions, like Norton 360, which can help keep families and the valuable data they store on their PCs secure. notebook battery

Media Resources Media Contacts Symantec.com

About Symantec News Room Pod Cast Title. security

Podcast Symantec Home and Home Office Security Report for June 2006

A Symantec Security Response podcast focused on the Symantec Home and Home Office Security Report for June 2006. The goal of this podcast is to help you better understand some of the threats and trends identified in the report and to help educate home and home office users on how to protect themselves. lotus

Thomas Kendra Group President, Security and Data Management Group

Tom Kendra has served as group president of the Security and Data Management Group since April 2007. In this role he leads product management, engineering, alliances and business development for a wide range of products that help customers to lower risk around security, compliance and data management. virus

From May 2006 to April 2007, Mr. Kendra served as Symantec group president, Worldwide Sales and Services. During this time he led the successful integration of the Symantec and Veritas sales, channel and support organizations, one of the largest sales force mergers in the industry. Prior to this role, Mr. Kendra served as both executive vice president and senior vice president of Symantec Worldwide Sales and Services organization. thinkpad t42

Kendra joined Symantec after a 26-year career at IBM, a global information technology company where he was a member of IBM senior leadership team. There he held multiple roles, from overseeing the company worldwide competitive and server sales to leading sales, services, marketing and channel operations for IBM software business in Asia Pacific. During this time he resided in Tokyo, Japan. thinkpad 600

Kendra is currently on the board of directors of RightNow Technologies and serves on their audit committee. Previously he served as Chairman of the Board of Singalab, a systems integration firm located in Singapore. He received a Bachelor of Arts in Business Administration from Indiana University in Bloomington, Indiana. thinkpad 600e

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