Airlines to Scrap Paper Tickets by 2007: Industry Feedback
Laptop Battery By Anna Gouldman
Malaysian Airline System Bhd (MAS) ticketing throughout its entire reservations system within two years. This move is in line with the International Air Transport Associations (IATA) mandate for all air travel to be ticketless in 2007. IATA estimates the worldwide airline industry could save up to US$ ticketing is fully implemented. Idris Jala, MASs managing director, It is very clear that the industry must simplify to reduce the cost of air travel. Thats why IATA insists that by December 2007, ticketing,
Thinkpad Airlines will no longer print tickets by the end of 2007, in an
ongoing effort cut costs and drive efficiency, according to the
International Air Transport Association, (IATA).
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Microsoft At last weeks aerospace forum in Asia, IATA introduced their
Simplifying the Business initiative, which focuses on utilising
technology to make air travel less costly, more efficient and a
better experience for the traveller. BTN spoke to industry experts
to gain some insight into this move.
Can I change the name on my ticket No. For security reasons, current airline restrictions do not permit name changes. When is my credit card charged for my trip Your credit card will be charged the full amount of your purchase immediately after you click the purchase button. How do I get paper tickets for my airline reservations In order to request paper tickets for your airline reservation, please contact a TravelWorm Travel Consultant for immediate assistance. A processing fee of $17.50 will be charged, Day Air.
Laptop Computers Giovanni Bisiani, Director General and CEO of the International
Air Transport Association (IATA) revealed: "Global losses of over
US$36 billion between 2001 and 2004 make industry change critical,"
He went on to state that the rising fuel costs will put a continues
strain on the airlines costs, keeping the industry in the red again
with US$5.5 billion in losses.
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Laptop Computer IATA's Simplifying the Business initiative focuses on using
technology to make air travel less costly, more efficient and a
better experience for the traveller. "100% e-ticketing globally by
the end of 2007 is at the forefront of this revolution in travel
and will save the industry at least US$3 billion annually. Bar
coded boarding passes, common use of self-service kiosks for
check-in, radio frequency identification (RFID) for baggage
management and paperless cargo are all part of the airline vision
for a low cost industry," said Bisignani.
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Desktop Computer According to Damian Hickey, SVP Business Development, Datalex,
one of the major benefits of the electronic ticketing initiative
will be the accelerated implementation of direct distribution of
the airline product. This will provide airlines with greater
flexibility to distribute to more channels at lower cost. In the
past, the added complexity and cost of the fulfilment of paper
tickets has presented a significant barrier to the streamlining of
distribution solutions for airlines.
Notebooks BTN has compiled a list of some of the benefits of
e-tickets:
Reduce document distribution costs
Accelerated implementation of direct distribution of the airline
product
Eliminate paper-ticket fraud, enhance passenger check-in
options
Stop revenue leakage through automation of check-in and ticket
change Control
Eliminate lost / stolen tickets
Eliminate the need for pre-paid tickets
Lenovo There are clearly numerous benefits of this service, but is 2007
a realistic target for this self-imposed deadline? And what kind of
disadvantages will those airlines which have not implemented
e-ticketing be exposing themselves to?
Hard Drive According to Sabre Airline Solutions, there has been an upsurge
of interest in the SabreSonic Ticket options since the IATA mandate
was announced. Murray Smyth, Vice President EMEA, Sabre Airline
Solutions, commented: "The key to being able to meet this timeframe
is for airlines to be addressing it now. The sense of urgency is
growing but there are a lot of carriers that are delaying the
decision making process. The airlines need to realise that they
cant all expect the same eleventh-hour resources to be universally
available. For those carriers that have begun to aggressively
implement electronic ticketing including interline partnerships the
answer is yes, 2007 is a realistic target".
Travelstar Over 100 airlines use SabreSonic, including American Ailines,
Gulf Air, Malaysia Airlines, Aeroflot and Air New Zealand. Over 40
airlines use the eticketing capability and 22 airlines are
connected to interline partners through the SabreSonic Ticket IET
Hub.
Gateway Interline electronic ticketing is another step American has
taken to enhance the travelling experience by making passenger
transfers from American to other airlines more convenient, said
Uzair Nathani, managing director Revenue and Planning Technology at
American Airlines. American Airlines continues to make investments
in customer-facing technology to enhance the travel experience, as
well as look for all opportunities to lower costs and work more
efficiently. Sabres eticketing hub enables us to provide our
customers, in a faster and more cost effective
fashion, the enhanced convenience
and flexibility they want.
Laptop Parts Kevin Hartigan-go, vice president of information systems at
Philippine Airlines commented. "We want to achieve the cost savings
of moving to a paperless process, but do not want to have to build
and host a separate system to do so, nor desire to change our
current reservations system. The component approach of SabreSonic
Ticket provides the flexibility to do exactly what we want and when
we want to move to a paperless environment while adding another
positive customer service element as well."
Software According to Richard Stokes, Senior Vice President, Passenger
and Travel Solutions, SITA INC., those airlines not adapting to
e-ticketing by the end of 2007 risk a number of serious
disadvantages. He went on to elaborate: They will not be able to
sell through key third-party e-commerce providers (such as Expedia
and Travelocity), they will be at a competitive disadvantage as a
result of the continued high costs associated with paper tickets
and settlement, and they will be more exposed to paper ticket
fraud
Hard Drives SITA have been actively working to overcome technical barriers
to facilitate e-ticketing and other technologies. He added: With
the introduction of SITA Smart Ticket, were offering a new approach
that will be phased in over the next year. It will allow any
airline to do electronically what it does with paper today. We
think its a major contribution towards achieving the IATA objective
of ridding the industry of paper tickets by 2007.
Electronics Datalex is currently working with Aer Lingus to extend interline
e-ticketing to its fellow members within the OneWorld airline
alliance. OneWorld recently announced that it will be the first
global airline alliance to complete the roll-out of interline
e-ticketing between all of its members. Other e-ticketing projects
undertaken by Datalex include implementations for KLM and Turkish
Airlines.
Canon Oneworld is certainly ahead of the game as the first of the
alliances to implement full interline e-ticketing between all
member airlines this month.
Desktop Pc A new group, to be led by oneworld Vice-President IT Bob McNair,
was commissioned by the Chief Information Officers from all of the
group's airlines, meeting for their first oneworld IT summit of the
year, hosted by Qantas Airways in Sydney.
Desktop Computers One of the main focus areas for the meeting was to develop
alliance strategies towards the four "industry simplification
areas" being rolled out by IATA. Besides bar-codes on boarding
passes, these include:
Think Pad * Global e-ticketing with interline e-ticketing in place between
all oneworld members, when the final three pairs of partners link
up next month - almost three years ahead of the IATA target.
* Common-use self-service check-in kiosks.
* Radio frequency technology for baggage sorting and
handling.
* The new bar-code team will work along similar lines to the
interline e-ticketing project, reviewing the status of all relevant
programmes in each airlines before working towards a common
standard for development.
Repair As part of their review of the IT elements of oneworld's 2005
alliance business plan, the CIOs also reviewed how web-based
technology could be adapted for the PNR Servicing project, which
aims to make it easier for frontline staff from one airline to help
customers from another carrier by providing them with direct access
to the customer's PNR.
Data Recovery Oneworld Vice-President IT Bob McNair, said: "The potential of
this application is very exciting as it demonstrates how we can use
tools and functions that already exist on our partner
websites to deliver alliance
value at a low cost and with minimal resource investment. The
current application has the potential to be expanded in the
future to provide further alliance functionality."
Cisco According to Catherine Mayer, Vice President, Airport Services,
SITA INC: "The Simplifying the Business initiatives represent a
huge step in the right direction, and provide due recognition of
the benefits that community-driven systems and processes can
deliver to both the airlines and the travelling public. SITA has
worked with IATA and the industry to develop the simple and
flexible community open platform CUSS standard"
Keyboard "Common use self-service (CUSS) kiosks have become an integral
part of the travel process as they offer benefits to passengers,
airlines and airport operators. Passengers are embracing the kiosks
as they offer a quick and simple check-in - the whole process can
take place in as little as 30 seconds. The airlines are reducing
passenger-handling cost whilst increasing customer satisfaction and
airport operators are saving valuable space and reducing congestion
- these benefits have fuelled the increased demand that we have
seen in recent years"
Monitor "SITA was the first company to launch an
IATA-compliant self-service kiosk for
both dedicated and common use. Today there are more than 1,800
SITA AirportConnect kiosks deployed at over 100 airports
worldwide. They provide customer-friendly access to the check-in
systems of single or multiple airlines using different hosts.
The next step will be self service baggage check in which SITA
is already piloting with Aeroport de Montreal. And of course the
kiosk can also provide access to other airport systems,
including flight information, origin and destination
information, advertisements and more."
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